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CCA Request with HOIST - Ambiguous response

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  • CCA Request with HOIST - Ambiguous response

    Hi,

    I am just looking for another perspective on correspondence received from Hoist in July 2021. I sent an original request for my CCA to them in May along with the 1 postal order, which was returned 3 days later with a letter stating 'We can confirm receipt of your request for documents under the CC Act however, the 1 fee is no longer required to request the documents. We have therefore returned your 1 fee'.

    No further correspondence was received.

    I thought this was strange so took advice and was advised to resend the 1 postal order with another CCA request, which I did end of June 2021. 3rd July I received the same letter as previous with the returned 1 postal order.

    7th July I received a follow-up from Hoist titled 'Query', where they stated that they were looking into my enquiry and will contact me as soon as they are able to but may have to contact the original creditor for the information. They asked for 90 days to respond to me. No mention that it was a CCA request or that until this information is forwarded my debt is unenforceable (which seems to be the standard response).

    In the last 2 weeks I have received several phone calls and two auto-generated letters about contacting them to set up a payment plan.

    I have been in a DMP for 7 years paying this and another debt to Link (CCA request also sent to Link and standard response received, no further correspondence since 27th May 2021) and have never missed a payment. Both defaults have dropped off my credit report in May 2020 so I know they will never return.

    Where do I go from here? Hoist have not once acknowledged that it's a CCA request so are they trying to dodge sending it to me?

    Many Thanks
    Tags: None

  • #2
    no CCA then they have a problem., stop sending CCA request they know you are panicking ignore plans as not complied with regulatory request.

    Comment


    • #3
      A lot of companies don't process the fee anymore, it's not worth it to them to put a cheque or postal order through their bank account with the transactional charges business account levy for 1.

      They don't have to mention it's a CCA request in the letter, the contents of the letter make it evident that it is.

      Simply wait for them to respond.
      COMPLETING AN N180 DIRECTIONS QUESTIONNAIRE (SMALL CLAIMS TRACK) GUIDE

      My posts here are based on my experience of a variety of life events. I have no formal legal training & if in doubt take professional legal advice or contact CAB. If you follow anything I write here you do so at your own risk & I accept no liability for any loss, costs or other outcomes.

      Private messages are disabled as help is only offered publicly. I do not come on here in the evening, at weekends or on public holidays.

      Comment

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