Compass debt company

[Amethyst]

Re: Compass debt company

Hi, I have only registered today so sorry if this isnt how you do it. I was also a client of Compass. I was referred to Abbey solicitors however they sent forms with the incorrect fee so it never went ahead. I have had several letters off creditors giving me time to sort it. The most disturbing is a letter from a creditor stating I owe £4000. I had previously had a letter from Compass in October 2015 stating that they had paid this creditor off.. Where do I stand with this as the £4000 was withdrawn from my compass account back in October 2015 and now seems to be missing/stolen. Can anyone help?

If you could send the letter you had from Compass stating that debt had been paid off and the letter you've had from the credior please.

Have you spoken with the creditor since they informed you of the outstanding amount ? ( eg to ask them to check their records as it was paid off in full in October - sometimes creditors do get things wrong )

[Kati]

Re: Compass debt company

Hi, I have only registered today so sorry if this isnt how you do it. I was also a client of Compass. I was referred to Abbey solicitors however they sent forms with the incorrect fee so it never went ahead. I have had several letters off creditors giving me time to sort it. The most disturbing is a letter from a creditor stating I owe £4000. I had previously had a letter from Compass in October 2015 stating that they had paid this creditor off.. Where do I stand with this as the £4000 was withdrawn from my compass account back in October 2015 and now seems to be missing/stolen. Can anyone help?

Have you still got the letter stating it was paid?? I'm sure [MENTION=6]Amethyst[/MENTION] would be grateful if you could email her copies of all the letters you've got (admin@legalbeagles.info).

Please try not to worry ... you'll get lots of support here on LB xx

[Unlimited5]

Re: Compass debt company

Hi, I have only registered today so sorry if this isnt how you do it. I was also a client of Compass. I was referred to Abbey solicitors however they sent forms with the incorrect fee so it never went ahead. I have had several letters off creditors giving me time to sort it. The most disturbing is a letter from a creditor stating I owe £4000. I had previously had a letter from Compass in October 2015 stating that they had paid this creditor off.. Where do I stand with this as the £4000 was withdrawn from my compass account back in October 2015 and now seems to be missing/stolen. Can anyone help?

[Gilltheblackcat]

Re: Compass debt company

That is what I have claimed for, I know another lady has claimed for the management fees, and another person claimed for I interest on top.

[aidierobbo]

Re: Compass debt company

The first Directors report has been published on the AABRS website. You can log in to their site to download it ( or open with below links - the current creditors list has been removed from this public version ) Customers of Compass who haven’t already submitted their claim should complete the Creditor Questionnaire and Statement of Claim forms and return as soon as possible.

Compass_RMR_Report_of_Directors

Compass_RMR_Creditor_Questionaire
Compass_RMR_Creditor_Statement_of_Claim_Form

Sorry if I sound a bit stupid but what do we need to complete on these forms? Are we claiming for the money held in our "supposed" client pot

[Gilltheblackcat]

Re: Compass debt company

That questionnaire is new. Do they want us to file that alongside another copy of our documentation, will the existing claim form filled in be OK do we think?

[CLS2015]

Re: Compass debt company

The questionnaire looks a little more in depth than the statement of claim, and it looks like it could be part of the investigation.

[EXC]

Re: Compass debt company

Is the creditors questionnaire an additional document to fill in and return?

Additional to this one? http://lbcompare.co.uk/wp-content/up..._Creditors.pdf

I don't think so as both are creditors statement of claims, unless anyone else thinks different?

[CLS2015]

Re: Compass debt company

Is the creditors questionnaire an additional document to fill in and return?

[EXC]

Re: Compass debt company

Not Compass related but quite an interesting read.

The Financial Conduct Authority (FCA) has published Final Notices for a number of consumer credit firms who have failed to satisfy the regulator that they have the necessary competence to become fully authorised. The latest of these concerns Big T Media Limited (trading as New Start Debt Solutions), who have seen their debt management authorisation application rejected. The firm, based in Nelson, Lancashire, failed to convince the FCA that their fee structure was appropriate, in addition to the concerns identified regarding the competence of the sole director, Mr M Ali.

Firstly, the Notice says that the level of income the firm expects is unclear, with the application predicting “annual income from debt management activities” of £20,000, but “total income from sales fees” as £571,000.

The next issue of concern was that the firm’s advisers were not considering all debt solutions that may be suitable for a particular customer, and that customers were being placed into repayment plans regardless of their circumstances.

The confusing information regarding fees arose because the only charge referred to in the firm’s application was 17.5% of the monthly repayment. However, the firm’s Terms and Conditions refer to charges of £25 and £50 per month being levied, subject to these not exceeding a set percentage of the client’s disposable income. In an interview with the FCA, Mr Ali described the fee structure in a different way once again, as 41% of the monthly repayment for the first six months.

Mr Ali applied to carry out the compliance oversight function at Big T, but the FCA said he had never previously worked in the debt management sector and had not undergone any relevant training. He was unable to satisfactorily answer a number of questions the FCA asked in order to assess his competence. He was also unable to explain why a manager’s job description included duties such as “make recommendations to determine credit amounts” and “setting and changing credit lines/limits”, when the firm was not applying for permission to lend money.

The procedures the firm provided for areas such as compliance monitoring, staff training and assessment of suitability of advice were also very brief and did not provide the level of detail the FCA wants to see in an authorisation application. The firm also gave no details of its arrangements for holding client money.

Regarding Mr Ali’s previous experience, his CV says he was marketing director of another firm between 2007 and 2010, yet Companies House records show the firm was not incorporated until 2011. He also claimed to hold two qualifications for which the FCA could not find any record of their existence, and when challenged he then said he did not hold the qualifications but was interested in attaining them.

Big T Media has chosen not to appeal the FCA decision to the Upper Tribunal.

The information shown in this article was correct at the time of publication. Articles are not routinely reviewed and as such are not updated. Please be aware the facts, circumstances or legal position may change after publication of the article.

http://www.scottrobert.co.uk/debt-ma...nd-competence/

[Amethyst]

Re: Compass debt company

The first Directors report has been published on the AABRS website. You can log in to their site to download it ( or open with below links - the current creditors list has been removed from this public version ) Customers of Compass who haven’t already submitted their claim should complete the Creditor Questionnaire and Statement of Claim forms and return as soon as possible.

Compass_RMR_Report_of_Directors

Compass_RMR_Creditor_Questionaire
Compass_RMR_Creditor_Statement_of_Claim_Form

[aidierobbo]

Re: Compass debt company

Will do Aidie xx


Just had this from FCA

I had the same letter, I filed it in the appropriate place under " Scamming robbing B*****ds

[Amethyst]

Re: Compass debt company

Will do Aidie xx


Just had this from FCA

I won’t be able to provide you with any information about whether we have had any contact with Compass Debt Counsellor’s liquidators but I can inform you that they are no longer regulated by us and this has been the case since 8 March 2016. As they aren’t regulated by us, we have no authority over them anymore.

[aidierobbo]

Re: Compass debt company

I just spoke to OPOS again telling them that mini-credit went out of business and they have told me that kapama have bought my debt now and they are a sister company of OPOS. I told them to do one and I will be sending them a detailed CCA and SAR request, can you help me with this please if possible.

On my credit file its shows as Kapama ltd for a balance of £1405 and a default date of 22-12-11 (which I did not receive a notice for)

[Amethyst]

Re: Compass debt company

I have a problem with a DCA called OPOS. They now have a debt originally from MINICREDIT which is around 5 years old. I hadn't heard anything from anyone for years now all of a sudden OPOS are now demanding £1800 from a £200 payday loan 5 years ago. Compass were dealing with this before they went *$%$ up. So I want to send a CCA and SAR to OPOS and Mini credit (if they are still trading)

?

Well they can ballhooks - Minicredit - urghhhhhhh - Compass weren't dealing with it, they were keeping you in the dark and letting things escalate quietly in the background.

Minicredit went out of business in December 2014 - have a search on Minicredit on here - quite a few threads about them, actually also quite a few about OPOS. Lots more over on Moneysavingexpert - Also Have a read [MENTION=48934]Debt Camel[/MENTION]; 's article --- > http://debtcamel.co.uk/payday-loan-refunds/ then we can put a letter together for OPOS to tell them to go and swing on a biscuit.

What does your credit file say about the Minicredit debt ? I'm guessing it is due to fall off in a years time ?

Definitely send a CCA to OPOS though to begin with.