Originally posted by Amethyst
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When I went to Compass Debt counselling in 2014 i was at wits end - I had mounting debts and the interest was larger than I could afford to pay out each month as my business suffered in the recession. Compass was a God send; I felt a huge weight was lifted off my shoulders.
If only they had been honest and done what they said they would do. They started to under pay my creditors, they missed or paid them late, they were adding in extra fees for BACs transfers and for adding creditors to my list. Their communications were very poor and they lied to me whenever I called them. Certain monthly payments either weren't made or went missing. My 'pot' was meant to be growing by £71 per month but apparently it was going into the directors' dividend 'pot' instead. I feel gutted that they could mislead me and many hundreds of others. Most people seem to have lost thousands of pounds having been with Compass for nearly 10 years.
Having been at the Liquidators' meeting on 30th March, I was shocked to learn the Directors could not explain where the clients' funds had gone, or how the money should have been allocated each month. Worst still, it appears HMRC knew about Compass way back in 2011 and the FCA has also known about their mishandling of clients' money for a number of months; no-one bothered to warn the clients. The FCA needs to apply robust regulation on Debt Management companies and the FCA's tardy approach to what has become a travesty of financial incompetence shows the FCA in a very bad light indeed. They should have been protecting the clients and not the Debt Management Companies.
Wingco
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