jax mum v Barclaycard ~ 9-day challenge

[TUTTSI]

Re: jax mum v Barclaycard ~ 9-day challenge

Hi Jax

Has your mum received her refund yet?

Tutts xx

[jax007]

Re: jax mum v Barclaycard ~ 9-day challenge

Hi Tutts

No ... no refund ... but a letter dated 24 November stating they are dealing with complaint (you know ... THAT letter) and we will have a reply by 15 December.

Hey ho ..................!!

jaxx

[TUTTSI]

Re: jax mum v Barclaycard ~ 9-day challenge

Hi Jax

Tell your mum to check her statement when it comes in as they do have a habit of putting the money straight ino the account.

Fingers crossed wont be too long now.

Tuttsi xx

[jax007]

Re: jax mum v Barclaycard ~ 9-day challenge

She's just had a statement and I checked .... and .... guess what????

Noooo refund!

x

[Budgie]

Re: jax mum v Barclaycard ~ 9-day challenge

Ummmmmmm

How many days since you sent the Tools letter?

Get yer LBA in Jax

[jax007]

Re: jax mum v Barclaycard ~ 9-day challenge

Went in post Monday 16 November!!

Yep LBA needs to go in ... thanx for reminding me ... have completely lost track on how to do these LOL!!

jaxx

[jax007]

Re: jax mum v Barclaycard ~ 9-day challenge

Reply from BC dated 15 December ...............

I am sorry that so far we have been unable to resolve your complaint to your satisfaction.

Thank you for your patience whilst our investigations continue. As we investigage your concerns you will be kept fully advised of developments and we will contact you again by 14 January 2010.

No .... bugger ... forgot to do LBA but really must get on with it now though with Christmas looming mince pies will have to take priority!!

[jax007]

Re: jax mum v Barclaycard ~ 9-day challenge

Think I should have called this 60-day and some challenge! LOL!!

OK - have had a response dated 13 January - see attached.

They have listed £152 in charges and £66.99 in interest

They have offered to pay back £126 in charges and £36.48 in charges ... WHY?????

My life! I fail to understand their logic.

So now we have to send yet ANOTHER letter saying we refuse the initial offer and will only accept full refund ... why oh why do they do this????? The cost of keep sending and receiving letters is ridiculous.

jaxx

[TUTTSI]

Re: jax mum v Barclaycard ~ 9-day challenge

Hi Jax
Well your mum could accept this as a payment on account and still go back for the balance £56.51 as I guess they have already credited that to Mum's account.

Probably what has happened they have not taken out the previous persons details on their standard letter when they wrote to your Mum. Check her Barclaycard first though just in case they have given you the correct money?

Hope it gets sorted.
Regards
Tuttsi xx

Think I should have called this 60-day and some challenge! LOL!!

OK - have had a response dated 13 January - see attached.

They have listed £152 in charges and £66.99 in interest

They have offered to pay back £126 in charges and £36.48 in charges ... WHY?????

My life! I fail to understand their logic.

So now we have to send yet ANOTHER letter saying we refuse the initial offer and will only accept full refund ... why oh why do they do this????? The cost of keep sending and receiving letters is ridiculous.

jaxx

[jax007]

Re: jax mum v Barclaycard ~ 9-day challenge

You're damn right Tuttsi ... I will CERTAINLY be chasing and getting the balance!!

jaxx