What would you like to see in 2010 ?

[Amethyst]

What would you like to see this year? We have made some great steps towards fairer treatment of consumers but a lot more needs doing.

So what are your desires for the coming year ?

- the civil justice system less biased towards the finance industry and large corporations

- a standardised system of bank charges regulated, monitored and enforced independently

- stronger regulation on treatment of consumers in financial difficulty in all areas

- claims management regulator actually enforcing rules and actively investigating claims management companies with much greater transparency to consumers.

- debt management companies guidance formally regulated, monitored and enforced

- debt collection agencies monitored much more closely and greater transparency from regulators

- the OFT to take legal action on credit card charges to bring an end to the current deluge of claims against c/card companies and bring some legal certainty to the issue.

[enaid]

Re: What would you like to see in 2010 ?

Any major contracts that are set by the financial institutes to be read, translated and regulated before they get to the consumer, also tested for fairness.
That if a consumer signs an agreement, any alterations or amendments to that agreement be regulated, tested and translated before being accepred by the consumer.

[enaid]

Re: What would you like to see in 2010 ?

That ANY financial institute being complained about with any regularity or numerous complaints should be dealt with swiftly and severly.

[Sapphire]

Re: What would you like to see in 2010 ?

Any and all information to be written in PIL

[natweststaffmember]

Re: What would you like to see in 2010 ?

A sense that the regulator is not in the pocket of the financial institutions but act fairly in their dealings with consumers, explaining clearly their reasoning if they reject a complaint where they are arbitor.

I still that bank charges are, on the most, NOT explained clearly to the consumer based on their individual history ie that the explanation is a real live example rather than an unindividualised one. At the moment the customer believes that they are just a number and go to the bank simply to be sold products.

In fact LESS in your face selling at branch level.