Banksmart charges

[Gaynor64]

Hi can anyone help maybe 3 years ago I signed a ' something ' about reclaiming bank charges , I never pursued it never sent any info on this matter , now I've a bill for £393 .....HELP PLEASE

[Amethyst]

Re: Banksmart charges

Who is the bill from and what is it for ? A scan/photo of it would be best (remove personal details first!)

[Gaynor64]

Re: Banksmart charges

Can't seem to send pic of letter Amethist

[Amethyst]

Re: Banksmart charges

email if you like - admin@legalbeagles.info - and I'll post it up for you

Sorry just realised you titled the thread as banksmart - I should have guessed really .... few people with problems with that shower lately xx

[Gaynor64]

Re: Banksmart charges

Have sent it xxx

[Gaynor64]

Re: Banksmart charges

Amethyst did u get it plz xx

[EXC]

Re: Banksmart charges

Amethyst did u get it plz xx

She did and I've had a look at it.

Typically Bank Smart send these invoices out if they claim you haven't signed & returned letters of authority to consent to them acting on your behalf.

The term in their contract which they say allows them to charge for work completed in the event they claim you don't return paperwork is this:

After engaging our services (by signing these Terms and Conditions and each individual Letter of Authority) you agree to cooperate with the claims process in its entirety and therefore failure to complete & return documents required for your claim may result in a breach of this agreement and we may seek to recover our reasonable costs if we are unable to complete our services as a result.

If you can answer some questions we can draft a complaint for you which if they don't respond positively we can then take the complaint to the Legal Ombudsman.


How and when did you first get involved with them, did they cold call you?

How often (if at all) have you heard from them since you signed up with them?

Have you heard from any banks etc in relation to any claims that Bank Smart may have made on your behalf?

Have you got any other correspondence/paperwork from them?

[Amethyst]

Re: Banksmart charges

Amethyst did u get it plz xx

Yes, have replied to your email with a couple questions in addition to those EXC has asked xx

[Gaynor64]

Re: Banksmart charges

Hi Amethyst this was possibly 4 yrs ago I have. Sent NO information at all on this matter , I've had maybe 4 letters reminding me ( I could receive £££££££s )
No cold calling , and NO letters/correspondence from any banks we are with , any letters I ever had promising us payment ' IF' we send statements etc went in the bin ...

- - - Updated - - -

I would appreciate this going to ombudsman , my husband emailed them twice yesterday to ask for explanation and was replied to immediately , when hubby asked for proof of signed contract , NO reply

[Amethyst]

Re: Banksmart charges

Okay so just that single letter with the 'breach of contract' and an amount - and you don't believe you ever signed a contract with them.

What did they say in replies to your hubby ?

You will need to complain to Bank-Smart first before it can go to the LO.

[Gaynor64]

Re: Banksmart charges

Hi I did sign something yrs ago but don't know what
Still waiting for a reply from them xxx

[EXC]

Re: Banksmart charges

Let us know when you get a reply and we'll help you draft a complaint.

[Gaynor64]

Re: Banksmart charges

Thank you , I really appreciate this , really
Regards
Gaynor & Paul xxxx

[Gaynor64]

Re: Banksmart charges

Hi EXC have had a letter tday asking us to sign enclosed forms and to send back , they said they will put a ' hold ' on our account for 30 days , could you please draft up a complaints letter please ?
Kind regards
Gaynor xx

[EXC]

Re: Banksmart charges

Ok, I'm v busy at the moment so give me a couple of days and I'll post something up.