News story: Retail banking investigation presses ahead

[Legal Beagles]

Since the launch of the in-depth market investigation on 6 November, the retail banking team has been gathering information from interested parties and liaising with regulators and government.
We published an issues statement on 12 November and have now appointed GfK NOP Ltd to conduct a survey of personal account customers. In the New Year the team will be conducting site visits across the UK.
See the retail banking case page to read the full investigation update.






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[Amethyst]

Re: News story: Retail banking investigation presses ahead

Invitation to comment on proposed analytical approach

• Comparing actual and perceived behaviour (10.3.15)
• Determinants of searching and switching (10.3.15)

[Amethyst]

Re: News story: Retail banking investigation presses ahead

• Nationwide case study (5.6.15)
• Prospective entrants (5.6.15)
• Virgin Money case study (5.6.15)

[Amethyst]

Re: News story: Retail banking investigation presses ahead

SME surveys

• Research Works SME qualitative research report (10.7.15)

Report based on a massive 16 businesses ! and a whole 4 advisers ! .... jee's.

[nemesis45]

Re: News story: Retail banking investigation presses ahead

I wonder what the cost of that report was?
Whatever it was it's not worth it!!

nem

[Amethyst]

Re: News story: Retail banking investigation presses ahead

Indeed... could always FOI the CMA to find out....

[jon1965]

Re: News story: Retail banking investigation presses ahead

SME surveys

• Research Works SME qualitative research report (10.7.15)

Report based on a massive 16 businesses ! and a whole 4 advisers ! .... jee's.

Actually it was 16 per sector a total of 80 SME's and 20 Advisors , I know it may not sound a lot but that is 100 hours of in-depth interviews followed by analysis . There needs to be a lot of time put into the preparation to ensure as much accuracy as possible .
Qualitative research is by its very nature expensive and time consuming and generally the sample size is small ,

[Amethyst]

Re: News story: Retail banking investigation presses ahead

You are absolutely correct Jon. 80 SME's is a much more reasonable figure - teach me to look past the headline lol.

[jon1965]

Re: News story: Retail banking investigation presses ahead

IMO it would have been beneficial if they had done some quantitative research as well to see just how accurate these findings were but that's in an ideal world and it all costs money