01422 323383 / 01422323383
Reactiv Media have been fined by the ICO
This is Reactiv Media's statement
The Reactiv board have issued a statement regarding the ICO’s decision to fine Reactiv over “nuisance calls”.
“Whilst Reactiv Media is disappointed to receive a fine from the ICO, the fine relates almost in its entirety to events that happened 18 months ago in October & November of 2012. At that point in time there was an error in our TPS screening process, which meant we did call some numbers that we weren’t meant to call, for this we apologise. Some of these callers did however take a product or service as a result of the call. When we became aware of the error it was immediately rectified.
At Reactiv we talk to approximately 125,000 people per week, and indeed last week the number of complaints we received from the TPS register was zero. Over the last few years as a result of taking a call from Reactiv millions of people have taken a product or service from us.
Reactiv Media Limited takes privacy seriously and stands by a firm commitment to investigate and resolve any enquiry about the use of personal data within the time-line established via the Data Protection Act (1998).”
Type of Call
Call Features
Opt Out option given ?
Are you registered with TPS ?
For advice dealing with nuisance calls view http://www.legalbeagles.info/forums/...824#post450824
Reactiv Media
Reactiv Media have been fined by the ICO
This is Reactiv Media's statement
The Reactiv board have issued a statement regarding the ICO’s decision to fine Reactiv over “nuisance calls”.
“Whilst Reactiv Media is disappointed to receive a fine from the ICO, the fine relates almost in its entirety to events that happened 18 months ago in October & November of 2012. At that point in time there was an error in our TPS screening process, which meant we did call some numbers that we weren’t meant to call, for this we apologise. Some of these callers did however take a product or service as a result of the call. When we became aware of the error it was immediately rectified.
At Reactiv we talk to approximately 125,000 people per week, and indeed last week the number of complaints we received from the TPS register was zero. Over the last few years as a result of taking a call from Reactiv millions of people have taken a product or service from us.
Reactiv Media Limited takes privacy seriously and stands by a firm commitment to investigate and resolve any enquiry about the use of personal data within the time-line established via the Data Protection Act (1998).”
Type of Call
Claims Management - Finance
Call Features
Actual Human
Opt Out option given ?
No
Are you registered with TPS ?
No
For advice dealing with nuisance calls view http://www.legalbeagles.info/forums/...824#post450824
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