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I was with Plusnet for quite a few years. Due to health problems the local housing association moved me to a new ground floor flat and I move my Plusnet account with me.
With the introduction of the ATOS ISA my benefits was lowered to £58 while they assessed me and bedroom tax cam into force. I already have to pay towards the rent and with the extra £14 a week on top I found it hard to pay and the phone line and internet had to go.
After talking to Plusnet they then said I had been put on a 12 month contract because I moved. I had been on a 30 day contract. This is probably correct I can't remember that part as I was in a very stressed position.
They then sent me a bill for £92 disconnect.
My gripe with this was they
Sent the letter to the wrong address. Knowing they have me address as they sent me all the paperwork the week before.
The address was just my name and the area. The post man recognised my name as its unusual and delivered it late. It was also a bank holiday. So it arrived about 11 days after being posted on a Friday. In the letter is said they had given me 14 days to reply. I just couldn't have done this due to the wrong address and bank holiday.
I contacted them and told them I had contacted a debt advice help line and they should now give me 30 days grace to sort it out and explained that I was now on a lower rate of income and I offered them a payment of £1 a week. I was told they had to accept this offer as compared to my income it was quite fair.
They replied saying it had already been sent to a debt collector. I then received a letter from Manchester saying they had taken over the debt and wanted £120.
After reading the web site http://crimebodge.com/bailiff-zapper/ I sent them a letter explaining that I had received the letter wrongly addressed and they had failed to allow me to sort the debt out buy making it arrive late and refusing me the 30 days grace and also refused my offer of payment I issued a 'Baliffs Cease and Desist' notice sent recorded which they received and signed for.
Now I'm getting harrassing calls from the debt company. I have stopped answering them now.
Can anyone now advise me on whetre I stand and what my next action should/could be.
I did try to make reconpence for the debt but the way they dealt with it so unfairly makes me angry.
Thank you
With the introduction of the ATOS ISA my benefits was lowered to £58 while they assessed me and bedroom tax cam into force. I already have to pay towards the rent and with the extra £14 a week on top I found it hard to pay and the phone line and internet had to go.
After talking to Plusnet they then said I had been put on a 12 month contract because I moved. I had been on a 30 day contract. This is probably correct I can't remember that part as I was in a very stressed position.
They then sent me a bill for £92 disconnect.
My gripe with this was they
Sent the letter to the wrong address. Knowing they have me address as they sent me all the paperwork the week before.
The address was just my name and the area. The post man recognised my name as its unusual and delivered it late. It was also a bank holiday. So it arrived about 11 days after being posted on a Friday. In the letter is said they had given me 14 days to reply. I just couldn't have done this due to the wrong address and bank holiday.
I contacted them and told them I had contacted a debt advice help line and they should now give me 30 days grace to sort it out and explained that I was now on a lower rate of income and I offered them a payment of £1 a week. I was told they had to accept this offer as compared to my income it was quite fair.
They replied saying it had already been sent to a debt collector. I then received a letter from Manchester saying they had taken over the debt and wanted £120.
After reading the web site http://crimebodge.com/bailiff-zapper/ I sent them a letter explaining that I had received the letter wrongly addressed and they had failed to allow me to sort the debt out buy making it arrive late and refusing me the 30 days grace and also refused my offer of payment I issued a 'Baliffs Cease and Desist' notice sent recorded which they received and signed for.
Now I'm getting harrassing calls from the debt company. I have stopped answering them now.
Can anyone now advise me on whetre I stand and what my next action should/could be.
I did try to make reconpence for the debt but the way they dealt with it so unfairly makes me angry.
Thank you
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