BT's dangerous suggestion.

[brummie]

Re: BT's dangerous suggestion.

ill dig out my old contacts and see if i can covertly get the safe systems of work and risk assessments for this debate from the BT H&S AREA REP

IMHO this would be the best direction at the moment. There will be documents relating to this.
It's not just BT sugesting this-orange,plus-net and others all have links on their web-sites showing the procedure.

The risk element of carrying out this operation is greater than the risk of exposure to the cable, IMHO. The fact that people may need to move furniture, may not have a screwdriver so supplement with a bread-knife or indeed are not physically able to do it are the major factors. People may feel themselves pressured into doing it because of an impending bill from BT to send out an engineer.

It would be interesting to find out what they suggest doing when the face-plate is NOT of the test socket type.....do they have the same approach? You have one at home, bill...

[dogtired]

Re: BT's dangerous suggestion.

I asked when they phoned me today and they still would "advise" people to do this but have to advise of possible charges if they send out an engineer, they still could not provide a satisfactory answer when I asked them what if I had been unable to do this.
In my case it WAS BTs line that was at fault, got a new hub, box on the wall and £30 as a "goodwill" on my account.:tinysmile_aha_t:

[brummie]

Re: BT's dangerous suggestion.

sounds to me like " we could send an engineer, but it will cost you. you could try this and it will save you £xxx....?"

WRONG. Cohearstment is a word that springs to mind.

[legalese]

Re: BT's dangerous suggestion.

Dont know if you carried this out or not but if you did carry it out then send them a bill

[Hurricane Puffrose]

Re: BT's dangerous suggestion.

Dont know if you carried this out or not but if you did carry it out then send them a bill

Good thinking!!

what do you reckon.... £123 like they would charge me?!?

[miliitant]

Re: BT's dangerous suggestion.

I HAVE JUST DONE A LITTLE EXPERIMENT WITH BT AND THEIR FAULT REPORTING


XXXX XXr : Hello. I'm XXXXXXX XXXr . Thanks for that information, I'll check it and get back to you in a moment.

XXXX : Hello MILLITANT
MILLITANT: afternoon

MILLITANT:
do you have my question to hand ??
XXXX XXX : Good afternoon

MILLITANT: can you tell me what is included within the telephone line rental to BT, such as
fee to rent the line
maintenance
fault fixing etc

XXX XXXX : Yes thats correct, we do have line rental and we do charge for the service at £14.60 per month. The line rental means a basic line that our customer have with BT and all the faults in the line are dealt by BT for free of charges

XXX XXXX : We do refund at the time of fault in the connection

MILLITANT: question

XXXX XXX : Sure MILLITANT

MILLITANT:

i have a fault on my line, i have been advised to unplug the face of the socket and attach the phone line behind the plate, i am short sighted and disabled, cant bend down, I NEED AN ENGINEER TO COME OUT BUT BT WILL NOT AND KEEP ASKING ME TO UNPLUG FACE PLATE

XXXX XXXX : I do understand this, however will that be okay if I call you and connect you to our faults team who will be able to fix an engineer visit for you. Please advise me on which number shall I call you?

MILLITANT:

I will phone BT again, no disrespect but i have had promises all the time, so to confirm, their is no problem for an engineer to come out and fix the fault, and i will not get charged

XXX XX : Yes sure MILLITANT

MILLITANT
:
many thanks for your time, i will give BT one last chance then i will pass it up to the chief exec mr ian livingstone, thank you

XXXX XXX : Sure MILLITANT

[Hurricane Puffrose]

Re: BT's dangerous suggestion.

ty millitant!

[labman]

Re: BT's dangerous suggestion.

Did you get a recording of that call? T'would be good if you had.

[miliitant]

Re: BT's dangerous suggestion.

it was direct to BT customer service instant messaging, and yes, i have a copy

[Hurricane Puffrose]

Re: BT's dangerous suggestion.

yay you!!! I might have to quote that when the CEO office ring me tomorrow

[labman]

Re: BT's dangerous suggestion.

it was direct to BT customer service instant messaging, and yes, i have a copy

Excellent - well done!

That sounds really patronising, it's not supposed to - it's great you have it on record! :beagle:

[Bill-K]

Re: BT's dangerous suggestion.

It would be interesting to find out what they suggest doing when the face-plate is NOT of the test socket type.....do they have the same approach? You have one at home, bill...

I pay my line rental to TalkTalk, and refuse to have owt to do with BT since being scammed by them for £1K+ a few years back. As long as I have a connection, I'll do any other work myself, as I would refuse to have a BT engineer in my house unless it was absolutely essential.

Cohearstment is a word that springs to mind.

"Coercion" googles better !!!

[Bill-K]

Re: BT's dangerous suggestion.

Well done, Militant !!!

yay you!!! I might have to quote that when the CEO office ring me tomorrow

I wouldn't sit waiting by the phone, though, Puff. :flypig:

[Hurricane Puffrose]

Re: BT's dangerous suggestion.

Well done, Militant !!!I wouldn't sit waiting by the phone, though, Puff. :flypig:

I havent got time to.. but at the end of this contract I will NOT be renewing my subscribsions... Mr R's cousin is a telephone engineer I might ask him will he have a quick look for me

[brummie]

Re: BT's dangerous suggestion.

puff! Where are you love...? if you are near hampshire i'll come and do it for a cup of tea and a bacon sarnie!!