Warning re:SKY HD M&S VOUCHERS OFFER

[pompeyfaith]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

Ben,

OK thanks ill ring them tomorrow after postman has been.

[pompeyfaith]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

Greetings All,

OK, just spoke to a sky advisor via sky live chat so I could copy and paste it and this is the response regarding the Vouchers.

Joaquim: Hello, you're chatting with Joaquim, a Sky advisor, may I take your name please?

You: Leon

Joaquim: Hi Leon, how are you ?

You: fine thanks

Joaquim: That's great.

Joaquim: What brings you to our web site today?

You: ordered skyhd upgrade online which qualified for the voucher offer

You: and according to the account they have been delivered

You: well that is not true

Joaquim: I'm sorry to hear that, I'll do everything possible to sort this out for you.

Joaquim: To access your account details, I will need to go through some security questions with you. Is that ok?

You: why have sky stated that they have been delivered when they have not surely these would need to be signed for on delivery

You: sure

Joaquim: Can you confirm the password set up on the account please?

You:

Joaquim: I'm sorry that's incorrect, is there any other password answer you may have used in the past?

You:

Joaquim: That's it, thank you.

Joaquim: I am now accessing your account, one moment please...

Joaquim: Leon. thank you for your patience. I've check your accont...

Joaquim: Your HD box was activated on 29th march, you will receive the vouchers 28 day from the 29th march.

You: so why has my account say they have been delivered

You: and before that said they had been dispatched

Joaquim: Can you please bear with me for a moment.

You: ok

You: seems I am getting the run around here

Joaquim: I understand your urgency, however I will arrange to check with the specialised team...

You: there is no urgency just I am being told differant things

You: if they where 28 days after install why not just put that on my account so we all know where we stand

Joaquim: I do apologise for the information that was given to you, I will send an e-mail to the team and get this sorted out for you as quick as possible...

You: ok thank you

Joaquim: you're welcome.

You: in the mean time if I have heard nothing by the end of the month I will be back

So ill give to the end of month then sparks will fly.

Regards

[Curlyben]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

loL,

Well we got a letter, yes a real one, saying they would be delivered within 45 days of HD install.
Doesn't show anything on my account at all.

So If the rep's work on 28 days, I guess they'll arrive shortly..

[pompeyfaith]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

Indeed conflicting stories here, they probably do not know themselves certainly going to keep on top of this though Ben as it was part of the offer and the reason I upgraded.

Will post here when I hear anymore.

Regards

[Jester]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

I've just ordered this package with the £100 M+S Vouchers. Plus, because I did it via Quidco I shall be getting £105 cashback !!

Am going to do the self-install as I am technical with all the satellite stuff and it aint difficult to do. Does anyone have any idea how Sky take to send the HD box out ?

[Sapphire]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

We got a letter saying that neither us or our friends are entitled to the vouchers as they have no record of it.
Hmmmmm so whats these emails I have then, me thinks I'll give them a ring.

[WendyB]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

well I am very naffed off, as having upgraded to HD a few weeks ago (got a free box and Sports/movies half price for 3 months) I now notice on the Sky site that if you upgrade online they are now offering £100 worth of vouchers!

[pompeyfaith]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

Wendy,

That is if we get them lol time will tell
------------------------------- merged -------------------------------
Sapphire print and send them the copies of those emails. If they do not supply I will be taking this up with the regulator and Which.

[enaid]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

If any of you didn't see Watchdog last night here is the info to contact sky


We have been experiencing some problems with the sending out of M&S voucher
to Sky customers.

Although hundreds of thousands of customers have received M&S vouchers from Sky in the last year alone, we fully recognise that some have experienced unacceptable delays.

We apologise to all those customers affected and would like to provide reassurance that we are addressing this issue right now.

If you are experiencing a delay, please provide your details by following the link below so that we can investigate your claim as a matter of priority. We will then process the claims for all eligible customers without any further delay.

If you are new to Sky, or have forgotten your username/password, don't worry - you can register or request a reminder of your details before sending your email.


Submitting a form is the quickest and best way for us to capture your details and follow up your voucher query. If you’re having trouble logging in, however, we can capture your details for you - for this service, please call 08442 410 107.


Sky Help Centre t received your vouchers

Contact Sky about your vouchers

[Curlyben]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

Coolio.
Mail set even though we'd had a letter saying it would be upwards of 45 days from installation

[pompeyfaith]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

Ben,

Any news your end, just I had a reply to the form I sent and they said not much to be honest just that they have been sent but if I do not get them by end of week to contact them again.

[pompeyfaith]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

Right, just got this email with tracking number so they are finally on there way.

Your vouchers are on their way Account number ............ Hello Mr .... ......, We're really happy you've chosen Sky TV and hope you enjoy all the programmes that will be coming your way. Also on their way to you are your rewards. You'll receive these by recorded delivery within the next 5 days.

Reward Type Tracking Reference Date Despatched £100 M&S Voucher
11 May 2011
Just so you know, Royal Mail will need a signature. If you're not at home, you'll need to collect them or arrange for them to be redelivered. You only have 7 days to do this, then the vouchers will be returned to Sky. You can go to a Royal Mail Delivery Office and collect your item (take the delivery card and one form of identification with you), or arrange a redelivery online or by phone. Kind regards, Sky Team

[pompeyfaith]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

My Vouchers recieved today so alls well and ends well, did you get yours ok Ben?

[Sapphire]

Re: Warning re:SKY HD M&S VOUCHERS OFFER

Still not heard back from them so have fired off the following letter to them, apologies for the lack of grammar but I've got the hump.

Dear Sir/Madam

During the late part of 2010 you were promising £50 M & S vouchers for anyone who recommended friends to Sky and the same amount of vouchers for the new customer.

In the late part of November I recommended our friends xxxxxxxxxxx of xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx and they duly joined Sky.

We received emails from yourselves dated 23 November 2010 and a Unique reference number IF00CBB10Y to quote so that we would receive our vouchers.

Since then we have all waited and waited and no vouchers have arrived, I contacted you in March to complain and received a letter dated 4th April 2011 saying that sorry we were not entitled, I telephoned and complained and explained again giving the reference number which proves that we were entitled, we are still awaiting a reply.

I feel that I must complain most strongly, this is appalling treatment by yourselves and is so inefficient it is quite unbelievable. You have enticed us to recommend and become customers under false pretences, and your treatment of us is disgusting.

I am now asking you again to look into this and reply to me with a full explanation as to why this has happened. I am so furious that I am seriously tempted to take my business away from yourselves and go with another provider and to recommend to everyone I know to do the same.

Please be aware that I will not just accept £50 M & S vouchers as a way of an apology, you will need to come up with a much, much better idea than that.

I look forward to hearing from you in the very near future, that’s if you can be bothered to answer this letter.

Yours faithfully