Victim of identity theft, anything I can do?

[adambart84]

So I got a letter last Friday addressed to me and at my address (obviously) from O2 welcoming me to my new contract and giving some basic details of said contract. However I have not had an account with O2 in years, and it would have been a different address anyway and I certainly didnt sign up to a new one.

So I rang O2 and they were okay about it, took some details and said they would forward this to their fraud department and I should expect to hear from them in 5-10 working days. Got a letter from them today (the following Friday) just telling me that the fraudulent account had been closed and that I should check with the credit agencies to make sure it wasnt on my report .

This result is okay but I feel a little underwhelmed, am I not able to find out who this person is? Or press charges? I dont know what other information they might have about me and when they might use it again.

Thanks for reading

[Amethyst]

You can report it to Action Fraud but don't expect anything to happen. Send a Subject Access request to O2 to see what data they hold about you, keep an eye on your credit report and keep that letter from them confirming the fraud safe ( in case it pops back up in a couple years time as a debt ). You can make a formal complaint to O2 asking how someone was able to open an account using your details, ask them to confirm what ID checks are undertaken ( was it opened in store ?) and ask what they can do to assure you it won't happen again.

[adambart84]

Okay thanks for the reply, I will be sure to get onto O2 and find out what they know. Crazy how little details they must have needed to give someone a contract.

[islandgirl]

Spam is a big issue on this site which is a shame - is there a mecanism to report it and have it removed?