Scammed by Supanet Masquerade as BT

[kayo1694]

See lots of posts about supanet but haven't actually figured out how it is a 'scam' yet. The ads and website ( Uk-isp) seem clear they are not an isp themselves - they link direct to bt and sky etc on their homepage ( and they are correct links ) -they don't seem to mention supanet - so is it what is actually said during the call ? Do they say 'your best deal is likely to be BT we'll put you through directly ? Then you're put through to supanet who say they are bt ( or fail to say they are supanet ) and caller agrees a package ? Any emails / documents sent to confirm contract ? Do those say bt or supanet ?

Need to know exactly how so many seem to be misled into signing up with supanet thinking they are bt and how that happens to be able to look into it / investigate anything

avoid this company at all costs - they are really toxic and cause you lots of grief - i had many sleepless nights with their crookedness

[Amethyst]

Any more details as to what's happened ? How you ended up with them ? What was wrong with the service etc ?

[Poppy1090]

This happened to me too, 3 years ago I thought I was joining Bt through the phone call I asked twice whether this was BT and the customer representative repeated yes. I then completed the purchase over the phone and received and email from a company called supanet. Thought that was odd and chatted to someone from BT on their chat service, they said that supanet had nothing to do with BT. The service has been poor, internet has been quite slow too which isn’t ideal. So this week I called the actual BT number and changed with them, they contacted Supanet and confirmed they will take over the line. Supanet asked me whether I’m leaving, I didn’t reply to the text. The next day I received a text message saying as I’m leaving I have to pay £35 within 24 hours before they send debt collectors. I called and they said I had done things incorrectly and didn’t ask for a MAC which is stated in their contract or I didn’t use the letter of cancellation. I informed them that I have done everything correctly and am out of contract however they said this fee is for them ceasing the line (basically they want compensation for my lack of custom) I paid the money over to them, and then said I had to return the router and appy TV box to avoid extra costs and a final bill. When I read my terms and conditions back I realised that the £35 is technically not correct, and I should not have been charged, so I am making a complaint and taking this up with the ombudsman. Seems like they have done this to quite a few people. Avoid them at all costs!

[Amethyst]

Do you have a copy of the terms ? It might assist others when trying to move away from them. Good to hear you are making a complaint - please let us know how you get on with the ombudsman.

[Robrhiwbina]

I too thought I was ringing sky I signed up with supanet now charging me 660 pounds for cancelling a product that I didn't want What can i do Help

[Amethyst]

Do you have a copy of the contract?

How long have you been with SupaNet?

[Robrhiwbina]

Yes copy of contract signed in Oct cancelled 15days later when connection went live 1 day out of cooling off period

[Robrhiwbina]

I did this Of com found in their favour unbelievable they even said the agent was misleading and negligent What can I do I thought I had posted this and now cant find post The debt collectors are again on the case and are threatening to affect credit rating How does this happen Who do they inform

[welshroots]

This happened to me too, 3 years ago I thought I was joining Bt through the phone call I asked twice whether this was BT and the customer representative repeated yes. I then completed the purchase over the phone and received and email from a company called supanet. Thought that was odd and chatted to someone from BT on their chat service, they said that supanet had nothing to do with BT. The service has been poor, internet has been quite slow too which isn’t ideal. So this week I called the actual BT number and changed with them, they contacted Supanet and confirmed they will take over the line. Supanet asked me whether I’m leaving, I didn’t reply to the text. The next day I received a text message saying as I’m leaving I have to pay £35 within 24 hours before they send debt collectors. I called and they said I had done things incorrectly and didn’t ask for a MAC which is stated in their contract or I didn’t use the letter of cancellation. I informed them that I have done everything correctly and am out of contract however they said this fee is for them ceasing the line (basically they want compensation for my lack of custom) I paid the money over to them, and then said I had to return the router and appy TV box to avoid extra costs and a final bill. When I read my terms and conditions back I realised that the £35 is technically not correct, and I should not have been charged, so I am making a complaint and taking this up with the ombudsman. Seems like they have done this to quite a few people. Avoid them at all costs!

Similar problems with Supanet Did you get anywhere

[welshroots]

this how I got scam

Same problem as you did you have any success with them Jen

[welshroots]

Just reported them to Action Fraud 03001232040 as OFCOM believe we were SLAMMED The more people that reort them the bettter