Excel parking fine

[Teleworm]

Excel parking have issued a parking charge notice to the keeper and driver. Originally this was £50.

the driver approached the machine to check how to pay. On the way back to their vehicle another vehicle offered their ticket with 2 hours remaining. The driver accepted this gesture of goodwill and displayed the ticker.

3 weeks later parking charge notice was submitted in writing.

driver explained that a ticket was displayed.

excel argued that no matching registration was on their system or anything close.

driver requested cctv footage that would show them walking and placing ticket on dashboard. Excel refused this and upped the invoice to £100

claim went to the IAS who said that because no physical ticket was still held and no record on excel system then they wouldn’t accept the appeal.

2 weeks later excel send another invoice for £170 with no correspondence to inform the driver that there was to be further action following the IAS or what to do next, this extra fee looks to be to cover debt collection costs. There is also no way to contact them via telephone.

what are the drivers options?

do they ring and offer to pay the original £50?
do they ‘wait it out’?

ostell I saw you offered some brilliant advice on some similar matters.

[atticus]

you have said nothing about the terms posted on any notices.

[islandgirl]

Assume the machine required a reg? This prevents people offering tickets to others. If this is the case I do not see how you can fight it. You are unlikely to be able to ring a human being. If you did not have to put the reg in the machine then it may be a different story.

[MIKE770]

heard similar cases none won in court reported but may have.? courts frown on persons buying tickets off people leaving, as a contract between originators and parking company has been broken therefore looked at as fraudulent act possibly?

[charitynjw]

Post up a copy of the postal Notice to Keeper (front & rear, redact personal info, leave all times & dates visible).
Plus a clear photo of the site sign t&c's.
I doubt that the £170 letter was from Excel.
You can safely file & ignore debt collectors' letters.
Keep an ey open for any letter before claim; that would have to be dealt with properly.

[Teleworm]

Excel parking have issued a parking charge notice to the keeper and driver. Originally this was £50.

the driver approached the machine to check how to pay. On the way back to their vehicle another vehicle offered their ticket with 2 hours remaining. The driver accepted this gesture of goodwill and displayed the ticker.

3 weeks later parking charge notice was submitted in writing.

driver explained that a ticket was displayed.

excel argued that no matching registration was on their system or anything close.

driver requested cctv footage that would show them walking and placing ticket on dashboard. Excel refused this and upped the invoice to £100

claim went to the IAS who said that because no physical ticket was still held and no record on excel system then they wouldn’t accept the appeal.

2 weeks later excel send another invoice for £170 with no correspondence to inform the driver that there was to be further action following the IAS or what to do next, this extra fee looks to be to cover debt collection costs. There is also no way to contact them via telephone.

what are the drivers options?

do they ring and offer to pay the original £50?
do they ‘wait it out’?

ostell I saw you offered some brilliant advice on some similar matters.

Hello apologies I’ve hopefully attached a photo of the only sign in the car park.

[Teleworm]

you have said nothing about the terms posted on any notices.

Apologies. Now attached

[Teleworm]

Assume the machine required a reg? This prevents people offering tickets to others. If this is the case I do not see how you can fight it. You are unlikely to be able to ring a human being. If you did not have to put the reg in the machine then it may be a different story.

Yes the car park requires a reg entry

[Teleworm]

heard similar cases none won in court reported but may have.? courts frown on persons buying tickets off people leaving, as a contract between originators and parking company has been broken therefore looked at as fraudulent act possibly?

completely appreciate why companies would not like tickets being passed on and why it would be frowned upon. I guess the legality is around ‘what is a valid ticket’

[Teleworm]

Post up a copy of the postal Notice to Keeper (front & rear, redact personal info, leave all times & dates visible).
Plus a clear photo of the site sign t&c's.
I doubt that the £170 letter was from Excel.
You can safely file & ignore debt collectors' letters.
Keep an ey open for any letter before claim; that would have to be dealt with properly.

thank you for getting back to me. Fingers crossed it’s some good news for the driver.

[Teleworm]

thank you for getting back to me. Fingers crossed it’s some good news for the driver.

photos attached @CHARITYNJW

[charitynjw]

thank you for getting back to me. Fingers crossed it’s some good news for the driver.

Keeper

[charitynjw]

Could we see the whole of the original postal notice, please. (Front & rear, redact personal identifiers, leave ALL times & dates visible).
Not the chaser...that doesn't count for much

[atticus]

the notice refers to ts and cs at or near the payment machines. What do they say? Please take time to take a sharp photograph.

[Teleworm]

Could we see the whole of the original postal notice, please. (Front & rear, redact personal identifiers, leave ALL times & dates visible).
Not the chaser...that doesn't count for much

Sure. It was attached but I’ll re upload it here (dated 24/10/22)