Is Vodafone in breach of Ts&Cs/Contract

[Stu]

Re: Is Vodafone in breach of Ts&Cs/Contract

It appears ive made a huge mistake in terms of the T's & C's ive viewed can someone please advise...... My services we're down for 41 days, I was unable to pay or view my bill (due to technical failure on Vodafones part) and my credit score has been affected, the customer service I received to one side( 20 + calls to have this rectified 20+ hours and the worst ive ever had to deal with) do I have a complaint for breach of service...... I thought I had read the relevant T's n C's but was informed tonight from customer relations I was reading the business T's n C's ....

These are the current available for pay monthly (January 14 to August 15) ......http://www.vodafone.co.uk/terms-and-...9-August-2015/

[Amethyst]

Re: Is Vodafone in breach of Ts&Cs/Contract

[MENTION=19723]Lee Vodafone Company Rep[/MENTION]; can you help with this at all ?

[ostell]

Re: Is Vodafone in breach of Ts&Cs/Contract

That agreement doesn't look like a business to business agreement. The link to the them includes the word "consumer" and it keeps talking about personal data. But it does give you the right to cancel under certain conditions, though I don't think a mess up of the payments is one of them but a failure to provide a service for 7 days is. Section 11.

[Stu]

Re: Is Vodafone in breach of Ts&Cs/Contract

The last link I provided (#16) is the link they provided to me yesterday as it was stated I was looking at the business term and conditions and not the one I needed, I am not a business user just a general pay monthly customer...