**Case Closed** Cabot Calling Me

[nemesis45]

Re: **Case Closed** Cabot Calling Me

For reference: today I've sent Barclays a separate CCA Request after they failed to include it when I made my original online SAR request (I know I should have done this before, but I didn't expect to be dealing with this again)
A letter to Cabot copying my previous CCA request, my previous SB Notification and a copy of their letter confirming they were no longer pursuing the account as there was no credit agreement.
I've also asked them to comply with my original request if the agreement has now become available.
I know this is SB from my SAR info from Barclays, so hopefully they're just fishing.

Hello CD,
Barclays management and paperwork defies belief.

A curt note to you their own well worn garbage " Please refer to your own record"! Then .................... I'll leave the rest to you CD.

nem

[CD36]

Re: **Case Closed** Cabot Calling Me

^ Thanks Nem., I think I should start issuing threatograms to Cabot and Barclays for the time and money I've wasted on this! All the recorded/special delivery/request fees soon add up.

[CD36]

Re: **Case Closed** Cabot Calling Me

As an update. I've heard nothing from Cabot, but I did get a reply from Barclays today (12+2 days) advising my address doesn't match their records and that I need to show proof of ID at my local branch. So they're clearly up to their old games again as I went through all this last year with the SAR request. Seems like they're stalling rather than admitting they don't have the documents.
What's the best route? Play their games or go back to the ICO, who don't really seem to have much power?
(I've also noticed that the letter has now come from their Manchester Regional office rather than the Data Centre in Cheshire)

[nemesis45]

Re: **Case Closed** Cabot Calling Me

As an update. I've heard nothing from Cabot, but I did get a reply from Barclays today (12+2 days) advising my address doesn't match their records and that I need to show proof of ID at my local branch. So they're clearly up to their old games again as I went through all this last year with the SAR request. Seems like they're stalling rather than admitting they don't have the documents.
What's the best route? Play their games or go back to the ICO, who don't really seem to have much power?
(I've also noticed that the letter has now come from their Manchester Regional office rather than the Data Centre in Cheshire)

Barclays has already been criticised for its admin but it seem to make no difference at all.

Play their game tis time, if as we suspect they don't have the docs and put you through the hoop on the address and then state that
they don't have the agreement then there's ammo for a robust complaint.

nem

[CD36]

Re: **Case Closed** Cabot Calling Me

^ Thanks Nem. I know it's all smoke and mirrors, but what's so frustrating is that I enclosed a copy of a letter from them to my current (and already verified) address requesting I make a separate CCA request.
I'll go to the branch next week and will keep this updated.

[nemesis45]

Re: **Case Closed** Cabot Calling Me

^ Thanks Nem. I know it's all smoke and mirrors, but what's so frustrating is that I enclosed a copy of a letter from them to my current (and already verified) address requesting I make a separate CCA request.
I'll go to the branch next week and will keep this updated.

Thanks CD.

nem

[CD36]

Re: **Case Closed** Cabot Calling Me

Another (and I hope final) update on this. After a few months of toing and froing I got Barclays to confirm in writing that they don't have agreements (although for some reason they still sent me blank ones?) Cabot have admitted that they don't have an agreement for one account and that they accept the other is statute barred and that they won't be attempting further collection.
In both cases I had to raise formal complaints and threaten with the FOS.
Thanks for the help and advice given.

[nemesis45]

Re: **Case Closed** Cabot Calling Me

Another (and I hope final) update on this. After a few months of toing and froing I got Barclays to confirm in writing that they don't have agreements (although for some reason they still sent me blank ones?) Cabot have admitted that they don't have an agreement for one account and that they accept the other is statute barred and that they won't be attempting further collection.
In both cases I had to raise formal complaints and threaten with the FOS.
Thanks for the help and advice given.

Good morning CD,

Well Done, playing them at their own game worked!!

nem