Arrow Global/Shoosmiths claim recieved

[stevie1961]

Re: Arrow Global refusing to accept CCA letters

Arrow Global
Mr Tom Drury	CEO
Email	tdrury@arrowglobal.net
Telephone	0800 1300169
Website	http://www.arrowglobal.net
Postal Address	20-22 Bedford Row, London, WC1R 4JS
Company Number	05606545
Company Status	Active (Established 28/10/2005)

Thanks for that great info Mike, I've sent him an email with a delivery and read receipt, Can I take it that the company have now received the request?

Here is a copy of the email sent

Dear Sir,
On 3 occasions I have tried to send your company CCA requests by Royal mail signed for and Royal mail special delivery. On 3 occasions delivery was refused by your staff.


Please treat this Email as a formal request for you to supply a copy of my Consumer Credit Agreement as is my entitlement under sections 77-79 of the Consumer Credit Act 1974.


I Attach the 3 copies of the CCR requests for your attention
I have sent a further £1 postal order to your solicitors, complete with copies of the requests and a covering letter requesting that they forward these onto Arrow Global Limited.


Please now deal with this request in a timely manner.


I understand that under the Consumer Credit Act, creditors are unable to enforce an agreement if they fail to comply with a request for a copy of the agreement under these sections of the Act.


Yours Sincerely,
Steve Hill

[MIKE770]

Re: Arrow Global refusing to accept CCA letters

match and batch copy e-mails to original request x 3 for future reference. keep a file on all events/responses by date and type response like a diary in a separate file. per DCA etc

- - - Updated - - -

any further massifs from them contact the ICO and make a complaint!

[Kati]

Re: Arrow Global refusing to accept CCA letters

@Kati could wield her magic wand.

I posted in the wrong section and didn't know how to delete, how do I merge them DI, tHANKS

sorted :yo: xx

[nemesis45]

Re: Arrow Global refusing to accept CCA letters

This refusal of recorded/sign for post would be best report to the FCA for information on their conduct Arrow Global's scams to get out of complying with lawful requests is getting almost as bad as Restons.


nem

[charitynjw]

Re: Arrow Global refusing to accept CCA letters

sorted :yo: xx

Thanks Kati & the top of the....afternoon?....to you!

[stevie1961]

Re: Arrow Global/Shoosmiths claim recieved

I have made a complaint against Arrow global to the Information Commissioner's Office.
I'll let you know if I get anywhere

[MIKE770]

Re: Arrow Global/Shoosmiths claim recieved

contact ICO and complain that they are refusing signed for letters etc oopsss see you have!¬

[charitynjw]

Re: Arrow Global/Shoosmiths claim recieved

Personally I don't think it will be within the ICO's remit.
If anything, I would complain to the FCA per [MENTION=55034]nemesis45[/MENTION]'s previous post.

[nemesis45]

Re: Arrow Global/Shoosmiths claim recieved

Personally I don't think it will be within the ICO's remit.
If anything, I would complain to the FCA per @nemesis45's previous post.

Yes [MENTION=5553]charitynjw[/MENTION] the FCA as a report for information on the conduct of a regulated company the information will be logged and reviewed when licenses are coming up.

nem

[MIKE770]

Re: Arrow Global/Shoosmiths claim recieved

How to complain | FCA

[stevie1961]

Re: Arrow Global/Shoosmiths claim recieved

I received a letter today from Capquest dated 02-11-16, Stating they are returning my account to Arrow global limited.
I've never had dealings with Capquest, I'm puzzled.

Arrow global started the claim against me on 07-10-16.
Has Arrow global started proceedings without owning the alleged debt?

I filed my defence yesterday, Maybe I should have waited a day longer

What are your thoughts?

[nemesis45]

Re: Arrow Global/Shoosmiths claim recieved

I received a letter today from Capquest dated 02-11-16, Stating they are returning my account to Arrow global limited.
I've never had dealings with Capquest, I'm puzzled.

Arrow global started the claim against me on 07-10-16.
Has Arrow global started proceedings without owning the alleged debt?

I filed my defence yesterday, Maybe I should have waited a day longer

What are your thoughts?

Hello Stevie,
It looks like AG have been putting debts out to collection by 3rd parties I know of a couple that have had the same letter.

Keep that letter safe, and wait to see what shows up.

nem

[charitynjw]

Re: Arrow Global/Shoosmiths claim recieved

Just to make sure, have you filed your defence?

[charitynjw]

Re: Arrow Global/Shoosmiths claim recieved

@Kati

stevie has mentioned paying an upgrade to VIP which hasn't been 'tango'd'?
(Earlier on the thread)

[stevie1961]

Re: Arrow Global/Shoosmiths claim recieved

Thanks for the advice Nem, It's in a safe place.

Charity, Yes, I've filed my defence after Arrow global wrote back to me and returned the first postal order. They say they are looking for the documents and all action is on hold.
Seems like Emailing the CEO made them go and collect the letters

Here is my defence

IN THE NORTHAMTON COUNTY COURT (CCBC)
Claimant
Arrow global ltd.
20-22 Bedford row
London
WC1R 4JS

Defendant

M
8
C
P
S
--------------------------------------------------------------------------------------------


DEFENCE


-----------------------------------------------------------------------------------------------

1: I received the claim xxxxxx from the Northampton County Court on 14/10/2016

2: Each and every allegation in the Claimants statement of case is denied unless specifically admitted in this Defence.

3: This claim appears to be for a Credit Card agreement regulated under the Consumer Credit Act 1974

4: The Claimants statement of case fails to give adequate information to enable me to properly assess my position with regards the claim.

5. The particulars of claim fail to state when the agreement was entered into.

6. The Claimants statement of case states that the account was assigned from MBNA Europe Bank Limited to Arrow Global Limited on 30/11/2015 The Defendant does not recall receiving notice of this assignment.

7. It is denied that MBNA Europe Bank Limited served any Default notice on the Defendant pursuant to s87 Consumer Credit Act 1974. The Claimant is required to prove that a compliant Default Notice was served upon the Defendant.

8: On the 18/10/2016 I sent a request for inspection of documents mentioned in the Claimants statement of case under Civil Procedure Rule 31.14 to Shoosmiths LLP. I requested the Claimant provide copies of the Agreement, Default Notice and Notice of Assignment.

9. Shoosmiths LLP has not sent any of these documents to me.



10. On the 18/10/2016 I sent a formal request for a copy of the original agreement to Arrow Global Limited, pursuant to section 78 of the Consumer Credit Act 1974 along with the statutory £1 fee. Sent by Royal mail signed for

11. On the 21/10/2016 I again, due to tracking not showing delivered, sent a formal request for a copy of the original agreement to Arrow Global Limited, pursuant to section 78 of the Consumer Credit Act 1974 along with the statutory £1 fee. Sent by Royal mail signed for

12. On the 24/10/2016 Arrow Global Limited refused to accept delivery of the formal request for a copy of the original agreement, that was sent by signed for mail on the 21/10/16

13. On the 27/10/2016 I again, due to Arrow Global Limited refusing to accept the delivery, sent a formal request for a copy of the original agreement to Arrow Global Limited, along with the statutory £1 fee. Sent by Royal mail special delivery.

14. Arrow Global Limited refused to accept the delivery again on 28/10/16.

15. On the 29/10/16, I sent copies of the 3 CCA requests to Shoosmiths LLP, The Claimants solicitors, requesting that they forward my formal requests for a copy of the original agreement to Arrow Global Limited along with the statutory £1 fee.

16. On the 29/10/2016 I sent Mr Tom drury, CEO of Arrow Global Limited, an email requesting a copy of the original agreement, pursuant to section 78 of the Consumer Credit Act 1974. I attached copies of the original requests that had been refused delivery by his staff at Arrow Global Limited.

17. I received a read receipt for the Email to Mr Tom Drury (CEO) on 30/10/16.

18. On the 02/11/16 I received a reply from Arrow Global Limited confirming receipt of my CCA request and a returned Postal order for £1, I have not received any documents in relation to my CCA request.

19. The Claimant has failed to comply with s 78 (1) Consumer Credit Act 1974 and by virtue of s 78 (6) Consumer Credit Act 1974 cannot enforce the agreement.

20. Under Civil Procedure Rule 16.5 (4) where the claim includes a money claim, a Defendant shall be taken to require that any allegation relating to the amount of money claimed be proved unless he expressly admits the allegation. Therefore it is expected that the Claimant be required to prove the allegation that the money is owed as claimed.

21. I request the court orders the Claimants to provide the necessary documentation in order for me to fully plead my case else the Claim should stand struck out.

22. In the event that the relevant documents are received from the Claimants I will then be in a position to amend my defence, and would ask that the Claimants bear the costs of the amendment.

23. It is denied that the Claimant is entitled to the relief as claimed or at all.


Statement of Truth

The Defendant believes that the facts stated in this Defence are true.