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Letter from Restons Re. Arrow Global...

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  • Letter from Restons Re. Arrow Global...

    Hi,

    I have just received a letter from Restons Solicitors acting on behalf of Arrow Global Limited.

    Original Creditor and Product Type: HFC Bank Limited - Loan.

    It's a fairly standard letter mentioning how they've been referred my account for legal action and that means they are instructed to issue court proceedings against me...

    Anyway, the letter is apparently to explain the position to me and suggest ways that legal action can be avoided, basically it's just me paying them in installments if I fill out their intrusive financial statement with an offer, or call them to discuss my account (again, with the details of the form...) and that their client may accept a short settlement of the balance if I phone them, again they'll require my financial information as they 'need to be sure that the payment will not put me into further financial difficulty' I'm assuming this option is basically a full and final payment?

    I've had CCJ's before, and would prefer not to go down that route again as I'm in my last year or so of my previous one, I do have a couple of defaults on my credit score... one of which was with HFC and two others from a bank who were supposed to close the accounts (and didn't!) but all of my current credit has been handled very well for many years.

    I'm truly not sure how to proceed at this point, I've seen other posts mentioning Restons as being very difficult to deal with, and how I should send something called a CCA to Arrow and CPR(?) to Restons?

    I'm also concearned on the effect a short settlement would have on my credit score, and the fact that if I pay this one will the bank suddenly revive their defaults and come after me also?

    Regards,
    'The Flash'
    Last edited by TheFlash; 17th August 2016, 13:38:PM.
    Tags: None

  • #2
    Re: Letter from Restons Re. Arrow Global...

    Yeah, Redstons ain't easy to deal with sadly 😕. Probably a 8/10 for hardness.
    1) don't ring up unless you are going to record the phone call. They can claim you said someone else otherwise.
    2) offer to ask for all proof you require for defence if a CCJ does come your way.
    3) If they don't do this ignore them, they don't have the right paperwork for court.
    4) sorry but your credit won't get any better (might get worse now) until you pay it fully off. You can appeal it on your credit record though....
    5) Try using legal words when writing to them. They normally don't like it and back off, or go full front.

    Comment


    • #3
      Re: Letter from Restons Re. Arrow Global...

      So, has anyone got any ideas about what I should do?

      I've only got a couple of days left to reply to them and I'm not even sure what course of action I'm attempting right now!

      Do I send the CCA and CPR? If I do need to how? (I don't even know if those are relevent in this case!)
      Should I just fill in their income/expendenture form and try to come to some kind of installment plan?

      I'm seriously a fish out of water here, and all of this stuff seems like it's made to be confusing and awkward!

      Comment


      • #4
        Re: Letter from Restons Re. Arrow Global...

        HI,
        RECORD THE PHONE CALLS BELOW FOR CCJ PROOF:
        Ring them up and ask them to provide you with the CCA and CPR. If they don't then it's your choice to decide how old the loan is, if it's SB and if you think they would have a copy of it. Restons will say you don't have the rights to one sometimes so ring the original people up and ask them directly and ask them to put it on hold till you recieve it and say your pay if you get it. Give you more time, if they say they don't have one (neither) then let the CCJ arrive and do an defence and submit the recordings saying they said they don't have it. You should win it. Let me know how you get on and I'll advise you further.

        Comment


        • #5
          Re: Letter from Restons Re. Arrow Global...

          I would ask [MENTION=55034]nemesis45[/MENTION] [MENTION=6]Amethyst[/MENTION] [MENTION=5553]charitynjw[/MENTION] what their thoughts are.

          Comment


          • #6
            Re: Letter from Restons Re. Arrow Global...

            Hi Flash

            How old is this alleged debt? (When was the last time you paid into the account, or acknowledged it in writing?)
            CAVEAT LECTOR

            This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

            You and I do not see things as they are. We see things as we are.
            Cohen, Herb


            There is danger when a man throws his tongue into high gear before he
            gets his brain a-going.
            Phelps, C. C.


            "They couldn't hit an elephant at this distance!"
            The last words of John Sedgwick

            Comment


            • #7
              Re: Letter from Restons Re. Arrow Global...

              Hi, welcome to LB,

              Yes CCA request to Arrow Global with £1 fee use a postal order marked " For Statutory Fee Only" use the template in the green box at the top of the main forum page and send by signed for post check delivery and signature.

              If you make an F& F settlement it will remain on the credit file for 6 years from the original default date.

              When was this account defaulted?

              nem

              Comment


              • #8
                Re: Letter from Restons Re. Arrow Global...

                Originally posted by charitynjw View Post
                Hi Flash

                How old is this alleged debt? (When was the last time you paid into the account, or acknowledged it in writing?)
                I couldn't say for sure when the last time it was acknowledged would be, but it has been a very long time. I do know from Noddle that the account started on 15/12/2009 and was defaulted on 31/12/2011.
                31/12/2011

                - - - Updated - - -

                Originally posted by nemesis45 View Post
                Hi, welcome to LB,

                Yes CCA request to Arrow Global with £1 fee use a postal order marked " For Statutory Fee Only" use the template in the green box at the top of the main forum page and send by signed for post check delivery and signature.

                If you make an F& F settlement it will remain on the credit file for 6 years from the original default date.

                When was this account defaulted?

                nem
                It defaulted on 31/12/2011. But It was started on 15/12/2009...

                Comment


                • #9
                  Re: Letter from Restons Re. Arrow Global...

                  [QUOTE=TheFlash;670302]I couldn't say for sure when the last time it was acknowledged would be, but it has been a very long time. I do know from Noddle that the account started on 15/12/2009 and was defaulted on 31/12/2011.
                  31/12/2011

                  - - - Updated - - -
                  Not statute barred until 12/17 then.

                  nem

                  Comment


                  • #10
                    Re: Letter from Restons Re. Arrow Global...

                    Indeed.

                    So, is it worth me dragging this on by doing the CCA or am I better off just giving up and coming to some kind of instalment plan/short settlement (depending on discount amount, possibily full settlement!)?

                    Comment


                    • #11
                      Re: Letter from Restons Re. Arrow Global...

                      How much are they asking for?
                      CAVEAT LECTOR

                      This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

                      You and I do not see things as they are. We see things as we are.
                      Cohen, Herb


                      There is danger when a man throws his tongue into high gear before he
                      gets his brain a-going.
                      Phelps, C. C.


                      "They couldn't hit an elephant at this distance!"
                      The last words of John Sedgwick

                      Comment


                      • #12
                        Re: Letter from Restons Re. Arrow Global...

                        Originally posted by charitynjw View Post
                        How much are they asking for?
                        About £1000 I think?

                        Comment


                        • #13
                          Re: Letter from Restons Re. Arrow Global...

                          Hi Flash

                          HFC have a history of bad practice. (Unfair charges, missold PPI, etc)

                          If it were me, I'd gamble on Arrow/Restons having virtually nil to back up their threats.

                          I'd CCA them* as nem suggested, & for good measure, SAR HFC for data.

                          & when you've booted them into touch, reclaim PPI.

                          *You can send the CCA s77 request to HFC (see top of thread for details), & write to Restons to tell them that you are doing so.
                          Restons will be well aware that the alleged debt cannot be enforced until/unless the request is complied with.
                          Enclose £1 PO with the CCA request & get proof of posting for both. (No fee to Restons, though)
                          CAVEAT LECTOR

                          This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

                          You and I do not see things as they are. We see things as we are.
                          Cohen, Herb


                          There is danger when a man throws his tongue into high gear before he
                          gets his brain a-going.
                          Phelps, C. C.


                          "They couldn't hit an elephant at this distance!"
                          The last words of John Sedgwick

                          Comment


                          • #14
                            Re: Letter from Restons Re. Arrow Global...

                            Originally posted by charitynjw View Post
                            Hi Flash

                            HFC have a history of bad practice. (Unfair charges, missold PPI, etc)

                            If it were me, I'd gamble on Arrow/Restons having virtually nil to back up their threats.

                            I'd CCA them* as nem suggested, & for good measure, SAR HFC for data.

                            & when you've booted them into touch, reclaim PPI.

                            *You can send the CCA s77 request to HFC (see top of thread for details), & write to Restons to tell them that you are doing so.
                            Restons will be well aware that the alleged debt cannot be enforced until/unless the request is complied with.
                            Enclose £1 PO with the CCA request & get proof of posting for both. (No fee to Restons, though)
                            Okay, so I've sent off the previous bits and pieces but received a reply from Restons stating that they need me to sign the letter by hand to 'prove it's really me' seemed a bit strange, and I've heard they can use that to forge documents?

                            Comment


                            • #15
                              Re: Letter from Restons Re. Arrow Global...

                              Use this
                              Attached Files
                              CAVEAT LECTOR

                              This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

                              You and I do not see things as they are. We see things as we are.
                              Cohen, Herb


                              There is danger when a man throws his tongue into high gear before he
                              gets his brain a-going.
                              Phelps, C. C.


                              "They couldn't hit an elephant at this distance!"
                              The last words of John Sedgwick

                              Comment

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