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BankSmart

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  • #16
    Re: BankSmart

    Yes and don't forget to include your full name, address and any reference number they have for you.

    I would head the letter ''Formal Complaint'' and begin by saying ''This is a formal complaint for which I expect you to issue a final response within 8 weeks''.

    That way if they reject it you can then take the complaint to the Legal Ombudsman.

    You can e-mail it to complaints@bank-smart.co.uk but I would post and e-mail it. Details here https://www.bank-smart.co.uk/ComplaintsProcedure.pdf
    • 2 likes

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    • #17
      Re: BankSmart

      Yes indeed, and add in the bits that EXC has mentioned too so you have the option of taking it to the ombudsman after they respond.
      #staysafestayhome

      Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

      Received a Court Claim? Read >>>>> First Steps
      • 1 thank

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      • #18
        Re: BankSmart

        Sorry Guys .

        I have not kept in touch about this problem
        and now its gone Tits up again

        I sent the letter off to bank smart as I was advised by you guys .
        they got back with a massive letter of rejection for what I had sent in to them
        then 10 days ago I got another court letter

        I am sorry ,I thought this would go away ,but it didn't
        I understand if nothing can be done now

        Comment

        • #19
          Re: BankSmart

          Originally posted by turbonetuk View Post
          Sorry Guys .

          I have not kept in touch about this problem
          and now its gone Tits up again

          I sent the letter off to bank smart as I was advised by you guys .
          they got back with a massive letter of rejection for what I had sent in to them
          then 10 days ago I got another court letter

          I am sorry ,I thought this would go away ,but it didn't
          I understand if nothing can be done now
          Ok we need to take the complaint to the Legal Ombudsman and do it quickly as we only have 6 months from the date of Bank Smart's rejection letter (which would have been around August) for it to be accepted by the Legal Ombudsman.

          Please e-mail me Bank Smart's rejection letter (I'll send you a private message with my e-mail address) and I'll help you draft the complaint to the Legal Ombudsman.
          • 1 thank

          Comment

          • #20
            Re: BankSmart

            Hello .

            I have already got in touch with them offering £50 a month .
            they only gave me until 19th to reply

            it was my cock up ,I thought it would go away
            now I am paying the consequences

            - - - Updated - - -

            Thanks anyway
            I appreciate it

            Comment

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