For Lee from Vodafone - moved from other thread

[Mr $quandaŁot]

On another note, I'm sick and tired of your sales calls. I once got a call from your sales team member (or outsourced contractor?) who said he would give me a free ipad and that he was ringing me to save money with Vodafone. Well, I'm old enough to know that there's no such thing as free lunch!

Indeed, he was trying to sell me a two year contract at Ł30 per month.

Surely this practice is breaches fair trading rules. He would not have been saving me any money, instead I would have had to pay Ł720 in total over 24 months!

Next time this happens - be warned - I will refer it to the Office of Fair Trading and other relevant authorities!

[bigbigproblems]

Re: Bryan carter & VOdafone debt

Hi Fred123,

If you'd like any help from me, email me with your details via the Contact us form here and quote the code WRT135 - FAO Lee in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hello Lee,

I have a couple of questions for you they are not specific to anyone in particular so I am sure you will be happy to answer them for me:

1) When you sell an account, do you have terms in your contract that allows you to buy it back? I only ask as without this surely you are completely powerless in cases like this. Most importantly what information do you provide when you sell an account? Is all information routinely passed across?

2) Can you explain to me the difference between "fraud" and "civil fraud"? I'm no expert but it's common for communication companies to say this. As all of your contracts fall under civil law, I can't see the difference. Do Vodafone hide behind this saying, to refuse to deal with fraud?

3) How much does it cost you to go to the Communications Ombudsman?

4) What is your status in Vodafone? Clearly I like to know who I am talking to so are you a manager? To what level are you authorised to act?

P.S. I am happy Vodafone customer, however as a consumer am interested in the answers to those questions.

I look forward to hearing from you.

Sam

[Mr $quandaŁot]

Re: Bryan carter & VOdafone debt

FYI Lee:

I had a similar call ones but I hung up. Now I've blocked the number so those pests can no longer get through:

Please deal with them or I will report you guys to OFT:

http://www.mobileindustryreview.com/...s-example.html

[bigbigproblems]

Re: Bryan carter & VOdafone debt

FYI Lee:

I had a similar call ones but I hung up. Now I've blocked the number so those pests can no longer get through:

Please deal with them or I will report you guys to OFT:

http://www.mobileindustryreview.com/...s-example.html

Lee is just here to stop people before they get propper advice! He doesn't actually care about helping people. If he did he would answer my questions. Ultimately his company work like all major companies - they prey on the weak and the ignorant.

Note - I don't expect him to respond to this. He isn't here to argue. But I still have the right to say what I think about phone companies. It's not a personal attack and I'm sure he is a decent bloke.

[leclerc]

Re: Bryan carter & VOdafone debt

Lee is just here to stop people before they get propper advice! He doesn't actually care about helping people. If he did he would answer my questions. Ultimately his company work like all major companies - they prey on the weak and the ignorant.

Note - I don't expect him to respond to this. He isn't here to argue. But I still have the right to say what I think about phone companies. It's not a personal attack and I'm sure he is a decent bloke.

I just want to say, in Lee's defence, that he is not just here to stop you getting "proper advice", he is here to try and help. I'm not saying that he can help every single person on here or even that he will answer the questions you post on here but he will try and help if he can. Lee, is effectively on here to try and avoid complaints online going forwards to the ombudsman and whilst I certainly, did go in very hard when he first arrived on here, he has helped people on here resolve questions about vodafone on the forum.
Lee is the unfortunate person that will simply have to take the criticism that comes from being the face of that organisation on this forum.

@Lee, however, I'd still probably deal with your director's office over yourself (and I have done on a number of occasions over the past 12 months for one of my friends).

[Mr $quandaŁot]

Re: Bryan carter & VOdafone debt

I just want to say, in Lee's defence, that he is not just here to stop you getting "proper advice", he is here to try and help. I'm not saying that he can help every single person on here or even that he will answer the questions you post on here but he will try and help if he can. Lee, is effectively on here to try and avoid complaints online going forwards to the ombudsman and whilst I certainly, did go in very hard when he first arrived on here, he has helped people on here resolve questions about vodafone on the forum.
Lee is the unfortunate person that will simply have to take the criticism that comes from being the face of that organisation on this forum.

@Lee, however, I'd still probably deal with your director's office over yourself (and I have done on a number of occasions over the past 12 months for one of my friends).

I appreciate this and I realise I should have started a separate thread.

However, the sales practices of some companies Vodafone uses are not acceptable and need to be dealt with!

[bigbigproblems]

Re: Bryan carter & VOdafone debt

I just want to say, in Lee's defence, that he is not just here to stop you getting "proper advice", he is here to try and help. I'm not saying that he can help every single person on here or even that he will answer the questions you post on here but he will try and help if he can. Lee, is effectively on here to try and avoid complaints online going forwards to the ombudsman and whilst I certainly, did go in very hard when he first arrived on here, he has helped people on here resolve questions about vodafone on the forum.
Lee is the unfortunate person that will simply have to take the criticism that comes from being the face of that organisation on this forum.

@Lee, however, I'd still probably deal with your director's office over yourself (and I have done on a number of occasions over the past 12 months for one of my friends).

Call me cynical if you want... But having someone on a forum where they will get propper advice on how to best resolve their issues (ombudsman/court) indicates Lee is here to stop you needing to use that advice.

I can see why Vodafone/LegalBeagles allow this - as it can help out members and does help out the company! However let's not be naive and think he is here because he is really cares about how people have been treated.

I've never taken work personally - in the army I had people scream at me and tell me I was a child killer and have even been spat at in the street. I accepted that they were venting frustration at an organisation and not at me personally. That was part of my job.

If Lee isn't willing to answer my simple questions then clearly he isn't on here to help the consumer. Those questions are all very simple and his answers could directly help people who are having problems with their phone accounts.

I'm also uneasy about how he seems to like to do things behind closed doors. O2 are doing this to me at the moment - so every time they DM me on twitter I am posting what they have said for all to see. People only complain publicly when they have exhausted all other avenues - to try and make this private is just underhand.

[Amethyst]

Re: Bryan carter & VOdafone debt

If it is ok, as it doesn't really assist fred, I'll move the discussion elsewhere and give Lee a link to look in

[bigbigproblems]

Re: Bryan carter & VOdafone debt

If it is ok, as it doesn't really assist fred, I'll move the discussion elsewhere and give Lee a link to look in

Good idea Amethyst I was conscious that this was going off track. However I do think it's a valid point of discussion elsewhere. Thanks

[Amethyst]

Re: For Lee from Vodafone - moved from other thread

moved xx

[leclerc]

Re: For Lee from Vodafone - moved from other thread

Amethyst could we have the questions for Lee as well so that he can respond on this thread as well as the other one?(pretty please)

[bigbigproblems]

Re: For Lee from Vodafone - moved from other thread

Just to update - I've recently (as in worked one day so far) been working for another mobile network. I won't say who they are but they have chosen to introduce taking ID as well as the other check's (for high value models...) ive mentioned. Interestingly somewhat offensively this network refused to take ID from a certain Eastern European country.

Given that one company have chosen to take this step Lee, can you please explain why Vodafone do not? If you as an organisation have not taken this step, then why not? Surely one network are taking the financial hit to do so, meaning there must be a problem...

(If anyone needs the name of the network if they want to point it out in court, please PM me. I hate the job, but need to be back in work for my own sanity!)

[Amethyst]

Re: For Lee from Vodafone - moved from other thread

I did move everything over Nats, Lee had posted to assist Fred123 so i have left that post there.

[bigbigproblems]

Re: For Lee from Vodafone - moved from other thread

I did move everything over Nats, Lee had posted to assist Fred123 so i have left that post there.

Thanks Amethyst. I am sure Lee will respond soon answering my questions. I've added a new point which I feel is particularly relevant for the OP of the other thread. But is massively useful for Vodafone customers like myself who wish to make sure their details are secure.

[leclerc]

Re: For Lee from Vodafone - moved from other thread

Just to update - I've recently (as in worked one day so far) been working for another mobile network. I won't say who they are but they have chosen to introduce taking ID as well as the other check's (for high value models...) ive mentioned. Interestingly somewhat offensively this network refused to take ID from a certain Eastern European country.
Depends if that ID is a country who is within the EU and what ID that is, ie National ID card is fine within the EU but not outside of the EU ie passport. If it's proof of address then it's a no no. Not all Eastern European countries are part of the EU, ie Ukraine to give an obvious example.
Given that one company have chosen to take this step Lee, can you please explain why Vodafone do not? If you as an organisation have not taken this step, then why not? Surely one network are taking the financial hit to do so, meaning there must be a problem...

(If anyone needs the name of the network if they want to point it out in court, please PM me. I hate the job, but need to be back in work for my own sanity!)

I would add that not taking certain ID from an EU member country is not unlawful but certainly would not make that network very popular amongst certain eastern european countries.