Lowell solicitors letter of claim

[Amethyst]

Bizarre, Ahhh well will all come out in the wash I expect.

Not getting far on Twitter, but not surprised, I spent half hour yesterday on their live chat trying to get a copy of an agreement so I could read the terms.

I mean, sometimes I think it's me being entirely dense and missing something obvious, but I'm sure her reply makes no sense at all...

( excuse my typo )

vodafone grrr.png
I've sent her a pic of your bill ( anonymised of course ) because she doesn't seem to get what I'm talking about.

I was thinking maybe it was where a contract had been 'upgraded' before the end so there was a cancellation fee for a previous contract, then if the new replacement contract defaulted, there was a termination charge for that - but none of the documents you've been sent bear that out at all.

[mrneedshelp]

No her reply makes no sense at all. My guess it's just what they have copied and pasted lol.
Well I'll wait and see what I get back from Lowell and go from there I guess.

[Amethyst]

Good plan, she replied again with this, so presumably there's a big cock up with that account somewhere between leaving Vodafone and going to Lowell.

vodafone twitter.png

[mrneedshelp]

Thanks for taking the time to do this, looks like it's a right mess.

[Amethyst]

No probs - if it had been legit I was with you on sorting instalments out before court action - but it honestly seems to have been hugely inflated so I can't say just settle it - there could be £227 outstanding ( last payment of £40 was made ( allegedly though you have no record of it ) before that invoice was issued ) so you could offer on that and dispute the rest - but they should evidence their case at least a bit if they expect you to pay £700 odd and evidence it with a £227 bill - just bizarre.

[Vodafone Company Rep]

Hi mrneedshelp,

I'm sure we can get to the bottom of this for you.

So we can access the account in question, please email us via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "Legal Beagles".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check that it's been received.

My daughter has received one from Cabot for a Vodafone<> she never been with them?? seems a lot of letters to people who know nothing being reported???

Hi MIKE770,

If your daughter has never knowingly had an account with us, she may've been the victim of impersonation fraud.

For further help with this, please ask her to email us via the contact details provided above.

Kind regards,

Lee

Vodafone Social Media

[Amethyst]

Thanks for that Lee mrneedshelp Lee might be able to find a bit more about where this has come from.

[mrneedshelp]

Hi, So I have now received a letter back shall I email it over to you to see?

[mrneedshelp]

And I have now also just found out I have made payments to this back in 2015!

[Amethyst]

Please admin@legalbeagles.info

[Amethyst]

Did Lee manage to find anything out ?

[mrneedshelp]

I've only just been on here this morning so just seen it!

[mrneedshelp]

I've emailed you forgot to say.

[Amethyst]

44B539BC-FB2A-4699-9490-E2B593146EDE.png

[Amethyst]

Ok - have you got any record of those £10 payments in jan to June 2015?

That statement they they sent is not an outstanding airtime/data breakdown - it quite clearly says its a charge for cancellation.