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Hi guys
I'm new here, but this seems like the right place to ask for some assistance.
October 2015: After some horrendous service from Vodafone, at the end of my 18 month contract I informed them of my intention to cancel. However I was then persuaded by Retentions to upgrade with them.
Not only did it arrive late, but I discovered that they didn't deliver what the friendly Irishman promised me in terms of both data and price. Now, even angrier than before at Vodafone's non-existent customer service, I called to cancel the upgrade. This was only a couple days after the phone was delivered, and just over a week after my telephone call agreeing to the upgrade; well within my statutory right of 14 days.
So now I'm on the phone, expressing my wish to cancel the upgrade. They tell me that there is some sort of issue with their system and it can't be processed, but a note would be put on file that my notice has been lodged within 14 days. This "issue with their system" persisted for a couple of months, I kept calling them, waiting 30-60 minutes on hold on each occasion, passed from pillar to post, 1 department to another, and every time they told me the same thing; I needn't worry, they will resolve it and process my cancellation as soon as they can. All the while, my contract was still running, but I didn't even take the phone out of it's packaging.
So now it's around December and I enter into a new contract with EE. I then call Vodafone for my PAC code and transfer my number across. This triggered the cancellation with the ongoing Vodafone contract and they decided to classify it as an Early Termination, and bill me for the remainder of the 18 months. I obviously disputed this, and continued to attempt to get this mess that they made cleared up but to no avail.
Months went by and after hours upon hours of telephone calls, I left them to it. I soon discovered that they had now passed my "debt" onto their debt recovery agency. I then explained the whole situation to them, who - after many letters and months gone by - eventually realised there was no basis for this claim and left me alone. I can admit I wasn't the most cooperative with them, but only because of the amount of hours wasted and stress caused by repeatedly explaining it to those horrid people at Vodafone.
1 year later, around early 2017 (rough estimate), I now begin to receive letters from Lowell, stating the "debt" had been sold to them. They send letter after letter demanding around £1,200 from me and I think I've contacted them twice at best to set the record straight with them. I refuse to cooperate because it has been unbelievably tiresome and exhausting going through it again and again.
On the 22nd February 2018, they have now sent me a letter headed "Notice of Acting" - explaining that the case has been referred to their in-house solicitors and they intend to initiate litigation proceedings in due course.
I haven't contacted them since as far as I can remember, but now that they have forced my hand, I'm wondering what my best course of action is. Any advise would be much appreciated.
Thanks for reading.
I'm new here, but this seems like the right place to ask for some assistance.
October 2015: After some horrendous service from Vodafone, at the end of my 18 month contract I informed them of my intention to cancel. However I was then persuaded by Retentions to upgrade with them.
Not only did it arrive late, but I discovered that they didn't deliver what the friendly Irishman promised me in terms of both data and price. Now, even angrier than before at Vodafone's non-existent customer service, I called to cancel the upgrade. This was only a couple days after the phone was delivered, and just over a week after my telephone call agreeing to the upgrade; well within my statutory right of 14 days.
So now I'm on the phone, expressing my wish to cancel the upgrade. They tell me that there is some sort of issue with their system and it can't be processed, but a note would be put on file that my notice has been lodged within 14 days. This "issue with their system" persisted for a couple of months, I kept calling them, waiting 30-60 minutes on hold on each occasion, passed from pillar to post, 1 department to another, and every time they told me the same thing; I needn't worry, they will resolve it and process my cancellation as soon as they can. All the while, my contract was still running, but I didn't even take the phone out of it's packaging.
So now it's around December and I enter into a new contract with EE. I then call Vodafone for my PAC code and transfer my number across. This triggered the cancellation with the ongoing Vodafone contract and they decided to classify it as an Early Termination, and bill me for the remainder of the 18 months. I obviously disputed this, and continued to attempt to get this mess that they made cleared up but to no avail.
Months went by and after hours upon hours of telephone calls, I left them to it. I soon discovered that they had now passed my "debt" onto their debt recovery agency. I then explained the whole situation to them, who - after many letters and months gone by - eventually realised there was no basis for this claim and left me alone. I can admit I wasn't the most cooperative with them, but only because of the amount of hours wasted and stress caused by repeatedly explaining it to those horrid people at Vodafone.
1 year later, around early 2017 (rough estimate), I now begin to receive letters from Lowell, stating the "debt" had been sold to them. They send letter after letter demanding around £1,200 from me and I think I've contacted them twice at best to set the record straight with them. I refuse to cooperate because it has been unbelievably tiresome and exhausting going through it again and again.
On the 22nd February 2018, they have now sent me a letter headed "Notice of Acting" - explaining that the case has been referred to their in-house solicitors and they intend to initiate litigation proceedings in due course.
I haven't contacted them since as far as I can remember, but now that they have forced my hand, I'm wondering what my best course of action is. Any advise would be much appreciated.
Thanks for reading.
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