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I have a debt with Barclays that I have been paying for years and I mean years, a considerable amount was charges, 3k loan and overdraft.
I received a letter back from Barclays, as when agreed the plan they offered to pay 3k and the balance be written off to which I sent a question to query:
Thank you for your letter (deadlock that has been sent to me), to which within contradicts Barclays position within the letter alone.
Your letter states as the debt is over 6 years, and that you cant locate the letter that was sent to me you will not be chasing the debt.
In the next sentence you state that to contact recovery's for a settlement.
I called that team this evening, the first lady had great difficulty finding anything and after 10 minutes said she was transferring me to business as it was a business overdraft. I have never had a business overdraft, it was a loan and bounced charges that you applied to the account in one bulk and was due to a poor relationship manager. You attempted to take me court, which was cancelled as you couldn't even get my name correct.
The guy in business recoverys said I don't know how to deal, you need to speak to complaints. I asked about perusing of the debt he said I cant answer that, when put through to the complaints line it said you were closed.
This is the poor service that got me in the mess in the first place all of those years, I have kept my side of the agreement and I would ask that you keep to your side.
I would like clarification on this issue, please could you confirm that the debt is no longer going to be pursued. I will be passing your current letter to the ombudsman, also.
If you could reply to my email I would appreciate it.
A reply came today:
It states no longer actively persuing the debt, but it still stands as an outstanding balance on the account, so if you wish to clear it call recoveries.
How would you interpretate that?
I received a letter back from Barclays, as when agreed the plan they offered to pay 3k and the balance be written off to which I sent a question to query:
Thank you for your letter (deadlock that has been sent to me), to which within contradicts Barclays position within the letter alone.
Your letter states as the debt is over 6 years, and that you cant locate the letter that was sent to me you will not be chasing the debt.
In the next sentence you state that to contact recovery's for a settlement.
I called that team this evening, the first lady had great difficulty finding anything and after 10 minutes said she was transferring me to business as it was a business overdraft. I have never had a business overdraft, it was a loan and bounced charges that you applied to the account in one bulk and was due to a poor relationship manager. You attempted to take me court, which was cancelled as you couldn't even get my name correct.
The guy in business recoverys said I don't know how to deal, you need to speak to complaints. I asked about perusing of the debt he said I cant answer that, when put through to the complaints line it said you were closed.
This is the poor service that got me in the mess in the first place all of those years, I have kept my side of the agreement and I would ask that you keep to your side.
I would like clarification on this issue, please could you confirm that the debt is no longer going to be pursued. I will be passing your current letter to the ombudsman, also.
If you could reply to my email I would appreciate it.
A reply came today:
It states no longer actively persuing the debt, but it still stands as an outstanding balance on the account, so if you wish to clear it call recoveries.
How would you interpretate that?
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