Being called a liar by The Works!

[Kati]

Re: Being called a liar by The Works!

You don't have to do anything with the pens, or even to contact them for a return envelope.
They are unsolicited goods, and it is (or used to be) an offence to send goods in this way with a demand for payment, (invoice)
If they want them back you can tell them where they are for collection and they have a limited time in which to collect before you dispose of them.
You are under no obligation to return them even if they send prepaid envelope. You do not have to carry them to the PO

Well said [MENTION=39710]des8[/MENTION]

[Rosie500]

Re: Being called a liar by The Works!

You don't have to do anything with the pens, or even to contact them for a return envelope.
They are unsolicited goods, and it is (or used to be) an offence to send goods in this way with a demand for payment, (invoice)
If they want them back you can tell them where they are for collection and they have a limited time in which to collect before you dispose of them.
You are under no obligation to return them even if they send prepaid envelope. You do not have to carry them to the PO

Hi I will email them along the lines that if they want the pens back then they will have 14 days to come and collect them along with the slate hearts they sent instead of the pens. It seems to me that the COE doesn't seem to be that bothered about answering my letter which I sent to them recorded delivery. Will keep you
posted. Rosie

[Rosie500]

Re: Being called a liar by The Works!

Hi I will email them along the lines that if they want the pens back then they will have 14 days to come and collect them along with the slate hearts they sent instead of the pens. It seems to me that the COE doesn't seem to be that bothered about answering my letter which I sent to them recorded delivery. Will keep you
posted. Rosie

Hi Nem I I had a reply to my email I sent to The Works about the gel pens I received at the weekend, customer services stated that the supervisor had sent them for the inconvenience and that I was not being charged. This morning more gel pens turned up along with a gift card to use in the store and a letter from the customer services manager. I think we can put that one to bed now. Rosie

[Amethyst]

Re: Being called a liar by The Works!

Excellent news. Well done for sticking to your guns. Well done @ The Works.

[Rg59]

Re: Being called a liar by The Works!

well done on sucess :tongue2:

[Rosie500]

Re: Being called a liar by The Works!

well done on sucess :tongue2:

Hi thanks for that. I am now inundated with pens! I cant say I'm short of them any more. They sent me a voucher for £10 to spend in store which I shall enjoy. nice bit of retail therapy. Rosie

[wales01man]

Re: Being called a liar by The Works!

Another tenner to spend on pens

[Rosie500]

Re: Being called a liar by The Works!

Another tenner to spend on pens

What are you like! Haha no more pens honest, just had a count up I have about three dozen pens! I will probably spend it on something to keep my personal things tidy and organised that will be a nice change I'll be able to find things then instead of having to go through everything! Rosie

[wales01man]

Re: Being called a liar by The Works!

A pen tidy?

[Rosie500]

Re: Being called a liar by The Works!

A pen tidy?

Phi no not apen tidy! I have something for my pens etc. I was thinking more along the lines of folders or something like that. I will enjoy spending the voucher at The Works expense. You have certainly made me laugh today. Rosie

[Kati]

Re: Being called a liar by The Works!

Phi no not apen tidy! I have something for my pens etc. I was thinking more along the lines of folders or something like that. I will enjoy spending the voucher at The Works expense. You have certainly made me laugh today. Rosie

http://www.theworks.co.uk/p/plastic-...5-asst/ht17015 ???

although I'd be more inclined to get something like - http://www.theworks.co.uk/p/ring-bin...t-pk12/kf02488

[Rosie500]

Re: Being called a liar by The Works!

http://www.theworks.co.uk/p/plastic-...5-asst/ht17015 ???

although I'd be more inclined to get something like - http://www.theworks.co.uk/p/ring-bin...t-pk12/kf02488

Hi Kati yes. Ring binders would be ideal keep me tidy! I'll be able to find things. I can only redeem the voucher in store. I'm looking forward to a bit of retail therapy. rosie

[Kati]

Re: Being called a liar by The Works!

Hi Kati yes. Ring binders would be ideal keep me tidy! I'll be able to find things. I can only redeem the voucher in store. I'm looking forward to a bit of retail therapy. rosie

Go have fun [MENTION=58794]Rosie500[/MENTION] ... and enjoy xx