Apple iPhone issue

[wales01man]

Re: Apple iPhone issue

Does it help the OP or does he pay a solicitor at 100s of pounds an hour to pursue this?why don't the send the bill for the repair to Canada the seller or Apple?Apple may well pay up as a goodwill gesture

[charitynjw]

Re: Apple iPhone issue

Some info here

http://www.youtube.com/watch?v=T-57z2uj0gE

[DennisPennis]

Re: Apple iPhone issue

SOGA UK phone purchased Canada? Does this country set the law for the world

The UK repair is irrelevant isn't it?
If I had just had a busted iPhone caused by a manufacturing fault I could have sent it back to Apple in Canada claiming consumer law and "not fit for purpose".
But Apple say I can't do this as I don't have the broken phone in my possession. However, they do confirm their engineer looked at it and said it was broken...I have the repair receipt.

[Inca]

Re: Apple iPhone issue

Where's the phone then? #confused

[wales01man]

Re: Apple iPhone issue

I am no expert but I think Apple are the only ones that can help without the phone it would de difficult they may pay up have they made any offer or refused in writing to do anything Have a feeling for £120 quid plus vat might be worth putting it down to experience,do you have the new phone ?

[charitynjw]

Re: Apple iPhone issue

Is the replacement phone working properly?

[DennisPennis]

Re: Apple iPhone issue

Where's the phone then? #confused

Bought in Canada in warranty. Phone broke outside warranty.
Travelled back to UK.
Got phone looked at in a UK store, they said it was out of warranty and replaced it with a refurbished one for their standard repair fee.
However, the wifi issue is a known manufacturing fault that Apple are refusing to admit.
For the sake of it, ignore that I got the phone repaired and say I had just travelled back and the Canadian phone broke. I should still be able to send it to Apple Canada and complain. As it's a global company, shouldn't they forward my concerns to their headquarters or Canadian office?

I am no expert but I think Apple are the only ones that can help without the phone it would de difficult they may pay up have they made any offer or refused in writing to do anything Have a feeling for £120 quid plus vat might be worth putting it down to experience,do you have the new phone ?

I'm not gona take it to court for that amount but it would be worth being a pain in the *** for £120 + VAT by writing letters.
They have not made any offer yet just 2 refusals, 1 on the phone and 1 in writing.

Is the replacement phone working properly?

Yes.

[charitynjw]

Re: Apple iPhone issue

As far as I can see from the above information.

The fault on the original phone was a manufacturing defect.

Apple, on their own website, have stated that you are covered under UK law (SOGA).

They have replaced the phone, but have charged you £120 + VAT, when they should have repaired/replaced FOC.

[labman]

Re: Apple iPhone issue

I concur 100% with Charity here. It is VERY clear from Apple's website the OP is covered by the Sale of Goods Act. I would have thought an approach to someone pretty senior would be needed to resolve this issue without the need for it going to court though. No shop or CSA is going to have a clue, even if the above quotation is cited.

I would start by sending an email here:

rogers.m@apple.com

Apple in the UK is two separate companies, but this bloke is the Managing Director of the company which deals with iPhones.

If the OP needs help putting an email together, I'm sure that would not be a problem. :beagle:

[labman]

Re: Apple iPhone issue

SOGA UK phone purchased Canada? Does this country set the law for the world

Yep, the benefit of having been an empire and established a good Common Law system means it did set the law for much of the world, as all those within the empire / commonwealth fell within it, and others based their systems on ours - the USA being a prime example. I wouldn't feel sorry for Apple with their fiercely protected brand, I'm sure they can afford £120 + VAT!

[Inca]

Re: Apple iPhone issue

If all it's going to cost the OP is a bit of time sending emails and maybe a few postage stamps I'd go for it...nothing ventured,,nothing gained as they say

[ahflibra]

Re: Apple iPhone issue

How does the SOGA work when people buy duty free at airports etc ? People are buying goods on a grand scale when leaving a country after visiting it for a holiday , these big companies must have some legislation to follow if faults occur in there products

[labman]

Re: Apple iPhone issue

The post above by Charity answers that really. It's quite right too that they should be accountable for the quality of any products they make on a worldwide scale.

[ahflibra]

Re: Apple iPhone issue

Thanks labman the OP does not say why he was in Canada or for how long not that it matters like already said companies should be accountable for faulty goods and even more so when a fault is known in its product

[Hurricane Puffrose]

Re: Apple iPhone issue

a definative answer at last

Additional Legal Rights for Consumers

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.

When I looked on the UK Warranty it mentioned the EU but not Rest Of World, and the Canadian warranty (using my limited grasp of the French Language as I could only find it in French) does not mention the phone being taken out of the country.. so.. my opinion is it is NOT covered.

I know that in the UK the warranty is 12 months only, because they provide a chargeable package which does everything but make the tea for £61.