Apple iPhone issue

[Hurricane Puffrose]

Re: Apple iPhone issue

I'm not saying it is, but it should be irrelevant. The OP paid the repair price in the UK - it is that sum that should be refunded. Had s/he paid the repair price in Canada, it would be that sum that should be refunded.

.

The phone is out of warranty Labman hun, the charge is correct unfortunatly, and I know that in the UK customers are told it is a 12 month warranty only.

Wether the OP can claim this back from Apple is another matter and I am pretty certain would be goodwill only.

[charitynjw]

Re: Apple iPhone issue

The phone is out of warranty Labman hun, the charge is correct unfortunatly, and I know that in the UK customers are told it is a 12 month warranty only.

Wether the OP can claim this back from Apple is another matter and I am pretty certain would be goodwill only.

Consumer legislation trumps manufacturers' warranties

[Hurricane Puffrose]

Re: Apple iPhone issue

IF Canadian consumer law is compatible, the phone was not purchased in the UK.

Personally I would say it isn't, also it would depend on the length of time the OP has had the phone in total, what apple found on the iphone (did an Ap cause the problem etc) I know that the company I work for do not take responsibilty for a handset taken out of the UK at all.
We cannot gaurentee the handset will work or you will have a service, perhaps thats the same with Apple.

I don't work for Apple btw, I'm not smart enough for that one!!

I am checking as we speak to my brother in Ontario and he is going to see if he can find out!

[charitynjw]

Re: Apple iPhone issue

:okay: op2:

[Hurricane Puffrose]

Re: Apple iPhone issue

My brother has drawn a blank, but I have found this on the Apple site.



When you purchase Apple products, consumer laws across the European Union provide statutory warranty rights in addition to the coverage you receive from the Apple One-Year Limited Warranty and the optional AppleCare Protection Plan. Non-Apple-branded products purchased from Apple are also eligible for coverage under EU-wide consumer laws.
Summary of EU-wide Consumer Laws, the Apple One-Year Limited Warranty and the AppleCare Protection Plan

2 years (minimum) from date of delivery, 5 years in Scotland and 6 years in the rest of the UK1	1 year from date of purchase	3 years from date of purchase for Mac or Apple display 2 years from date of purchase for Apple TV, iPad, iPhone or iPod
Provided at no additional cost	Included at no additional cost	Available for additional cost
Call or visit your seller2	Call Apple support or visit an Apple Retail Store or Apple-Authorised Service Provider	Call Apple support or visit an Apple Retail Store or Apple-Authorised Service Provider
Contact the seller for details	Carry-in or postal service3	Carry-in or postal service; express replacement service for iPad and iPhone; or onsite service for desktop computers3
Contact the seller for details	Yes4	Yes4
None	90 days from date of purchase	3 years from date of purchase for Mac or Apple display 2 years from date of purchase for Apple TV, iPad, iPhone or iPod

Where to find information on EU-wide consumer laws.

European Consumer Centres primarily offer free consumer advice and support for citizens of and residents in EU countries, Iceland and Norway, with respect to goods and services purchased from traders based in other EU countries, Iceland and Norway.*
For information on EU-wide consumer laws, please visit the European Consumer Centre website at http://ec.europa.eu/consumers/ecc/contact_en.htm.
For information on consumer laws in specific countries, please see the Additional Legal Rights pages atwww.apple.com/legal/additional_legal_rights.html.
If no specific information is provided for your country, or if you have any questions about consumer laws in your country, please contact your local European Consumer Centre at http://ec.europa.eu/consumers/ecc/contact_en.htm.

How to contact Apple regarding consumer law claims.

Our contact information is available here.

[labman]

Re: Apple iPhone issue

I almost don't give two hoots what Apple say (though you've done brilliantly Puff!:tinysmile_kiss_t4

I care that an iPhone should be fit for purpose for a period of x years. There is a list somewhere of how long one should last. If the phone has not lasted that long, and both Canada and the UK recognise that this issue would be covered in their own country, then the consumer law should be recognised. Charity's post earlier seemed to make this very clear. The manufacturer's warranty is irrelevant IMO. :beagle:

[MissFM]

Re: Apple iPhone issue

My brother has drawn a blank, but I have found this on the Apple site.



When you purchase Apple products, consumer laws across the European Union provide statutory warranty rights in addition to the coverage you receive from the Apple One-Year Limited Warranty and the optional AppleCare Protection Plan. Non-Apple-branded products purchased from Apple are also eligible for coverage under EU-wide consumer laws.
Summary of EU-wide Consumer Laws, the Apple One-Year Limited Warranty and the AppleCare Protection Plan

2 years (minimum) from date of delivery, 5 years in Scotland and 6 years in the rest of the UK1	1 year from date of purchase	3 years from date of purchase for Mac or Apple display 2 years from date of purchase for Apple TV, iPad, iPhone or iPod
Provided at no additional cost	Included at no additional cost	Available for additional cost
Call or visit your seller2	Call Apple support or visit an Apple Retail Store or Apple-Authorised Service Provider	Call Apple support or visit an Apple Retail Store or Apple-Authorised Service Provider
Contact the seller for details	Carry-in or postal service3	Carry-in or postal service; express replacement service for iPad and iPhone; or onsite service for desktop computers3
Contact the seller for details	Yes4	Yes4
None	90 days from date of purchase	3 years from date of purchase for Mac or Apple display 2 years from date of purchase for Apple TV, iPad, iPhone or iPod

Where to find information on EU-wide consumer laws.

European Consumer Centres primarily offer free consumer advice and support for citizens of and residents in EU countries, Iceland and Norway, with respect to goods and services purchased from traders based in other EU countries, Iceland and Norway.*
For information on EU-wide consumer laws, please visit the European Consumer Centre website at http://ec.europa.eu/consumers/ecc/contact_en.htm.
For information on consumer laws in specific countries, please see the Additional Legal Rights pages atwww.apple.com/legal/additional_legal_rights.html.
If no specific information is provided for your country, or if you have any questions about consumer laws in your country, please contact your local European Consumer Centre at http://ec.europa.eu/consumers/ecc/contact_en.htm.

How to contact Apple regarding consumer law claims.

Our contact information is available here.

See red/bold text! (supports what Chaz'n'Labs have already said)

[Hurricane Puffrose]

Re: Apple iPhone issue

the only thing I could not find, and hold my hands up to this one I just couldnt find it, does the EU consumer law cover a product bought in Canada?

My thinking, well no because if that was the case what is to stop someone buying a ~*thinks* hair dryer in USA and claiming on it not working in the UK a year later?

[labman]

Re: Apple iPhone issue

From the Apple website

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights described below.

http://www.apple.com/legal/warranty/...oryrights.html

I fail to see what is unclear about the above. It states the phone is covered.

[MissFM]

Re: Apple iPhone issue

the only thing I could not find, and hold my hands up to this one I just couldnt find it, does the EU consumer law cover a product bought in Canada?

My thinking, well no because if that was the case what is to stop someone buying a ~*thinks* hair dryer in USA and claiming on it not working in the UK a year later?

Apple claims on it's website to uphold all national/international laws on SOG (see Lab post above)

[charitynjw]

Re: Apple iPhone issue

http://www.oft.gov.uk/shared_oft/738..._explained.pdf

In particular pages 39 & 40

[Hurricane Puffrose]

Re: Apple iPhone issue

told ya i was fik

[labman]

Re: Apple iPhone issue

http://www.oft.gov.uk/shared_oft/738..._explained.pdf

In particular pages 39 & 40

Do pges 39 and 40 answer this question? I think your previous post quoted just above answers it more clearly.

[charitynjw]

Re: Apple iPhone issue

told ya i was fik

The 'Canada' bit complicated the issue, but as Apple had put the info on their website, it became a term in the contract.

[labman]

Re: Apple iPhone issue

told ya i was fik

So am I, but I'm on a diet and trying to become fin!