** WON *** BugandFudge v BritishPassportServices ** WON ***

[enaid]

Re: BugandFudge v BritishPassportServices - Mediation booked

Well done, my opinion BPS should be paying you £160 at the very least, along with all the other folks they have shafted. :tongue2:

[Nibbler]

Re: BugandFudge v BritishPassportServices - Mediation booked

Hello everyone - we have just finished our mediation call so I wanted to let you know how it went and the outcome.

Firstly - for those who are worried about it - don't be - the mediator was super nice and it was cathartic talking to him. He told us that he was already aware of similar claims and even recounted an occasion when he was caught out. It was conversational and short - we just had to put across our main points of defence. He then went back to someone called 'Chris D'Souza' who was representing British Passport Services (it could have been Richard Howard himself....who knows?) to hear him say the same stuff - and then called us back and so forth. We had a few call backs within an hour.

BPS made an offer to close the case at £160 - we declined this and made our final offer of £100 (RELUCTANTLY - only so we could be shot of them). They declined saying this was unacceptable but in the time it took for us to hear back about our rejected offer we felt annoyed with ourselves again for making any offer at all - why should we validate their business at all?

...so we were suprised but also happy that they rejected our offer.

So on the advise and direction of the mediator these are the facts of what to expect for going to court:

- It will take place in our local small claims court.
- The total cost of fighting (and potentially losing) a case is legally no more than £307 (£202 charges from BPS + £25 court costs + potentially another £80 FIXED costs) - they cannot charge more than is legal. So do not worry that it will escalate.
- You WILL NOT get a CCJ - unless the court has ruled in favour of BPS and your payment hasn't been received within 28 days.
- We will hear back from our local court in approx 3-4 weeks from now - but the court hearing won't be likely until around August.

We have been advised that we should contact the ASA to check on the current status of their ruling from September 2014. Obtain a copy of the ruling for the court hearing. Keep a record/screenshots of the site that predates this ruling (as they denied it had been changed in 3 years!!)

PLEASE CAN EVERYONE affected - if they haven't yet done so complain and put forward their story to Trading Standards whom I believe are particularly interested in investigating BPS right now. I asked if their intervention would help our case in court and the mediator said "Absolutely". So there's power in numbers..please help!

We decided that in principle we need to go all the way with this and the mediator said that although he is technically impartial - he totally agrees that they are a company that should be taken to justice.

Keep fighting!

Impressively well done. You and the mediator both.

[Amethyst]

Re: BugandFudge v BritishPassportServices - Mediation booked

Email received - Thank you xx

[EXC]

Re: BugandFudge v BritishPassportServices - Mediation booked

Well done.

What was BPS's position on the fact that they knowingly booked you the appointment on your day of travel?

[BugandFudge]

Re: BugandFudge v BritishPassportServices - Mediation booked

It didn't seem to make any difference to them EXC - they jut told the mediator that their terms didn't guarantee the dates we said we were available ....but the mediator believed that this was a strong argument for us.

[Amethyst]

Re: BugandFudge v BritishPassportServices - Mediation booked

Concluded - WON ( of course) http://www.legalbeagles.info/forums/...S-WE-WON-TODAY!