*** DISCONTINUED *** Yokohama v BPS - hearing 24th July- docs by 10th July

[enaid]

Re: *** DISCONTINUED *** Yokohama v BPS - hearing 24th July- docs by 10th July

Great news well done are you going for costs?

[yokohama]

Re: *** DISCONTINUED *** Yokohama v BPS - hearing 24th July- docs by 10th July

Hi decided not to. The chances of recovering anything are probably low and just glad it's all over. Really appreciate all the help you have given.

[yokohama]

Re: *** DISCONTINUED *** Yokohama v BPS - hearing 24th July- docs by 10th July

FYI my daughter has just received this from BPS. Very strange. Probably all made up names - just seems odd to send it out now . Maybe so RH can say it was not him doing all the dirty work it was Franz Kafka

Dear xxxxx

My name is Adam Strong and I manage the team here at UK Services & Support Ltd. Ms Kirkman has forwarded me details about your complaint. I have now had a chance to speak with her and to Franz Kafka who was assigned to your account.

After investigating the matter I can only apologize for the level of service that you have received from my staff and from the company. You should have received better from us and I can only apologize for the fact that you didnt. I am looking into issuing a formal reprimand against Franz Kafka which could lead to a verbal warning of termination of Franz Kafka's employment.

We are held to strict customer satisfaction and operation policies and can assure you that you have not received the quality of service that I would expect from my team. Your case will be brought up in a future team meeting as a case study on how we can improve our communication with customers and update internal protocols to help ensure that something like this does not happen again.

If you have any suggestions that you would like me to raise in this meeting I would certainly welcome them.

My humble apologies once again.

Kind Regards

Adam Strong
UK Services & Support
General Manager
Tel: 0163 344 9604
Fax: 0203 0120 254
Web: http://www.BritishPassportServices.co.uk

This e-mail contains material intended for the addressee only and may contain confidential and/or sensitive information. If you are not the intended addressee, please notify the sender and delete this message immediately. Do not copy or distribute this message or disclose its contents to anyone. Any views or opinions expressed in this message are those of the author and not necessarily those of UK Services & Support Ltd or any of its associated companies. We are an independent organisation with no ability to issue passports, not affiliated with the government, advice that we provide should not be considered professional advice, we are not responsible for any damages or losses and you should verify any advice and information that we provide with Her Majesty's Passport Office who provide free advice and appointments for their Passport Office's. All fee’s paid to us do not come off the passport fee due to the Passport Office. You can cancel services, complain or update your communication preferences at any time by visiting:http://update.britishpassportservices.co.uk. All agents of UK Services & Support Ltd who address customer enquiries & complaints via email have received the FTA Fair Trading Award issued by the government via Trading Standards. No reliance may be placed on this message without written confirmation from an authorized representative of UK Services & Support Ltd. VAT number: 191970184, Company Registration Num

[nemesis45]

Re: *** DISCONTINUED *** Yokohama v BPS - hearing 24th July- docs by 10th July

Odd that both names are those of accomplished authors, ( wonder if one of then wrote anything on Scams:tinysmile_twink_t2: ?? nem

[Amethyst]

Re: *** DISCONTINUED *** Yokohama v BPS - hearing 24th July- docs by 10th July

lol, weird, he sends that same email out a lot, not heard of Franz Kafka before ( in relation to BPS ).

So... any suggestions to send him ?