*** WON *** AVidUser v BPS - hearing 26th May ** WON ***

[Amethyst]

Thread for Avid User - just sorting docs now.

Claim dated 14th Jan

Acknowledgement was entered but appears to have been taken as being a Defence so we now have allocation/directions questionnaires N180.

[Amethyst]

Re: *** AVidUser v BritishPasssportServices (UK Services & Support)

Charges

[Amethyst]

Re: *** AVidUser v BritishPasssportServices (UK Services & Support)

CONTRACT TERMS

Office. We will then book in the appointment on your behalf and contact you via
email once the booking has been made for you with the exact time, date and the
reference number. If you require the appointment promptly and there is a
cancellation available then you understand the allocation may not be in your name
however it will remain valid for use.
Using this form does in no way guarantee you a passport or the appointment time
and date that you request as it is subject to availability. British Passport Services
(aka Passport Services Worldwide Ltd) will do it’s utmost to secure the date for the
time that you desire however this is subject to availability and standard terms set
out by the Passport Office. Those under 16yrs or who have never held a UK
passport in the past or if their old passport has been lost, stolen or damaged
cannot use the 1 day Premium Service. The Fast Track 1 week service can only be
used by first time applicants under 16yrs of age or those 16 or over if they have
held a UK passport in the past.
You must ensure the applicant is eligible before using our service as no refunds can
be issued after this form has been submitted, if an appointment is secured via
other means or if the appointment allocated is changed or cancelled. You expressly
agree that cancelling the appointment does not cancel the contract. If the applicant
is not eligible for the Premium Service we may book a Fast Track service instead.
By using our Services you expressly agree that we will commence provision of the
Service immediately upon receipt of this form, consequently once work has begun
there will be no option to cancel your order under the provisions of the Consumer
Protection (Distance Selling) Regulations 2000. It is agreed that the only recognized
cancellation method is calling our Cancellation Helpline on 02036000145 and
entering your 5 digit cancellation code/applicant ID. You agree that requests to
cancel via email, text message or calling our main helpline numbers are not
accepted. If work has not yet begun the agreement can be cancelled paying a £20
fee.
You can secure a free appointment via Her Majesty's Passport Office directly on
0300 222 0000 (www.gov.uk). This package and fee is for one person only. British
Passport Services does not have any preferential access to Passport Office
appointments nor any access to any Offices calendar. During office hours it will
take an average of 3-4hrs to receive confirmation of your booking which will sent
via email however it is understood that it may take longer.
The service fee (from £117.60) you pay our independent organisation for this
package is non-refundable even if all package items are not redeemed. Full
payment is required in full within 72hrs of completing this form otherwise you
agree that overdue invoice charges can be added at rates found at:. All fees you pay us do not come off the
passport fee due to Her Majesty’s Passport Office on the day of the appointment.
The 1 day Premium Service is £128 for an adult, the 1 week Fast Track Service
£103 for an adult or £87 for a child.
We do not charge for the appointment, the fee that you pay British Passport
Services is for the use of our online booking form, the work involved securing the
appointment at the office required, ongoing phone, live chat and email chat inc use
of our international Freephone service, application checking service for errors and
omissions, access to our multilingual staff and form, one telephone consultation
with a senior passport adviser (up to 30 minutes), appointment reminders via
phone, sms and email, assistance with directions to the Passport Office you are
travelling to as well as email and online video advice on how best to prepare for the
appointment.
In addition to this the following items are free as part of our package: a twenty
percent discount on policies from our travel insurance partner, price freeze on
passport prices, 90 day loss protection warranty on the applicants passport and if
requested the free submission of the European Health Card and upgrade of the
applicants full UK driving license to one recognized worldwide, plus an approved
authorization and second passport letter completed for you. Optional Passport
Office Exemption subject to: x
This online booking form is available for the convenience of the user and is
provided by British Passport Services who are not affiliated with Her Majesty’s
Passport Office or any government department as we are an unaccredited privately
owned organization with no ability to issue passports ourselves.
We are not responsible for any errors, losses or damages that you may incur whilst
using this service, you use any of our services at your own risk and agree to the
terms found at xk and understand that any advice
provided should not be considered professional advice.
We may contact you to ask if you are satisfied with such services, send you free
email, sms and recorded phone call messages from ourselves and other companies
in our group. To unsubscribe or change your communication preferences visit:
x We may pass information held on your
passport and on related passport records to public and private sector organisations
in the UK and abroad when you use your passport, obtain a service or when it is in
the public interest to do so.



Do you Understand that all services are nonrefundable
and that by submitting this form you are
Authorizing us to begin the process immediately?
- Yes I understand this and authorize you to begin the service immediatly
Do you Understand & Agree that should your
circumstances change then the only Acceptable
Cancellation Method is to use our Cancellation
Helpline?
- Yes I Agree & Understand that to Cancel I need to call: 0203 6000 145
Do you Understand & Agree that you may be
allocated a Different Appointment Date if Your
Choices are not Available?
- Yes I understand that Appointments are Subject to Availability

[Amethyst]

Re: *** AVidUser v BritishPasssportServices (UK Services & Support)

DEFENCE that was entered by aviduser.

We will need to amend this at a later date but AFTER allocation and directions are dealt with.

There is no proof that they delivered the service that I am
supposed to pay for.

Furthermore the web site (at the time) was masquerading as a
Government web site that was purporting to be the actual passport
website.

I filled in my details to the web site then as I came to the end
of the form filling I realised that infact this site was NOT a
Government website just a website taking 112 pounds to check
forms.

I was greatly relieved that my payment was declined by my credit
card provider as I they believed that the site was fraudulent.

Other individuals that have fallen victim to this web scam have
been directly refunded by their credit card provider so I was
lucky that my credit card had declined the payment.

The service that the Web site is claiming they provided did not
happen. They claim to have made an appointment. When I rang the
passport office to check there was NO appointment made. That would
be a breach of their contract.

[aviduser]

Re: *** AVidUser v BritishPassportServices (UK Services & Support)

many thanks for this

[Amethyst]

Re: *** AVidUser v BritishPassportServices (UK Services & Support)

Have you heard anything back from the court yet?

[aviduser]

Re: *** AVidUser v BritishPassportServices ( N180 sent in)

Nope but I am back in the UK on Sunday so I will check the mail. If there is anything there I will scan and let you know. Thanks

[Amethyst]

Re: *** AVidUser v BritishPassportServices ( N180 sent in)

Bundles by 12th May



Hearing on26 May 2015 10.30am // Weston-super-mare - no longer than 60 mins

[Mandid]

Re: *** AVidUser v BritishPassportServices ( WS+docs by 12th May - hearing 26th May )

Is this the first hearing Avidusers? Amethyst?

[Amethyst]

Re: *** AVidUser v BritishPassportServices ( WS+docs by 12th May - hearing 26th May )

Nope this is actually the furthest away one so far, the first hearing is 28th April, then 6th May, 16th May and 26th May....so far.

[aviduser]

Re: *** AVidUser v BritishPassportServices ( WS+docs by 12th May - hearing 26th May )

Thanks for adding 28th April seems to be D Day

[EXC]

Re: *** AVidUser v BritishPassportServices ( WS+docs by 12th May - hearing 26th May )

Your witness statement needs to be in by 12 May so we've got plenty of time but [MENTION=6]Amethyst[/MENTION] did suggest that we amend your defence so let's see what she says.

[aviduser]

Re: *** AVidUser v BritishPassportServices ( WS+docs by 12th May - hearing 26th May )

Hi EXC

I am not in the UK until the 28th May, my wife is having a our first baby in the UK on the 4th. I believe my court date was slightly earlier than that. I am waiting for my Mother to scan and send the documents to me. Any advice on the witness statement would be greatly appreciated.

[EXC]

Re: *** AVidUser v BritishPassportServices ( WS+docs by 12th May - hearing 26th May )

Just remind me, is the claim against you or your wife? Are you saying that you can't attend the hearing?

I'll post up the basic draft of the witness statement later this evening and we'll work on filling in the bits that are pertinent to your case.

[aviduser]

Re: *** AVidUser v BritishPassportServices ( WS+docs by 12th May - hearing 26th May )

No its against me. We live abroad in Qatar, we are coming back for the Summer.

As soon as my mum works out the scanner I should have the documents.