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Tax Credit paper renewal

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  • Tax Credit paper renewal

    Today I called HMRC and queried if I had updated my new employer as of 28th Sept.

    I was asked if there were any changes other than my employer's name, I said "No, you already have me on xxx a year don't you?"

    "No!" Said the guy "We auto calculated your income at www (3k less). We did this on 1/4/18."

    I was confused, I had sent in my renewal pack, as per the last advisor's suggestion, and updated it to xxx per year. The next words chilled me.

    "We are encouraging people to renew online, so we are not updating paper renewal forms any more!"

    I have been getting tax credits for an income 3k too low since April, now I might owe an overpayment due to me not using the online service. I am absolutely dreading it!

    I am pretty sure this is illegal (anyone know?) but it might be worth calling HMRC if you have updated via the renewal pack and making sure it has been done!

    Once I voiced my unhappiness the guy changed his tune and said it was an oversight and a mistake, but he clearly told me, "We are not updating paper renewals any more!"
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius
    Tags: None

  • #2
    makes me glad I renew online
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

    It doesn't matter where your journey begins, so long as you begin it...

    recte agens confido

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    • #3
      Their website (https://www.gov.uk/government/organi...dits-enquiries) shows:

      Post


      Tax credit renewal forms


      Send tax credit renewal forms to this address.

      You donít need to include a street name or PO box:

      Tax Credit Office
      HM Revenue and Customs
      BX9 1LR
      United Kingdom

      Comment


      • #4
        yeh I literally used the envelope they sent me!

        I kicked off about the fact that every time I renew someone goes wrong with it and he said "Oh, well just renew online! We are promoting the online approach so we don't renew the paper forms anymore!"

        I didn't think it was legal for them to ignore paper forms? I'm dreading having to pay back an overpayment!
        Those who don't believe in Magic will never find it! - Roald Dahl

        Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

        You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

        Comment


        • #5
          As you're still in receipt of tax credits, your repayment will be actioned by reducing your credits;
          https://www.gov.uk/tax-credits-overp...ur-tax-credits

          I would also complain in writing to them (https://www.gov.uk/tax-credits-appea...nts/complaints)
          I'm sure you know how to complain SC

          Comment


          • #6
            yeh I know where the best proof reader in the business is des8

            Those who don't believe in Magic will never find it! - Roald Dahl

            Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

            You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

            Comment


            • #7
              plaudits all round

              Comment

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