PPI claim from company gone into administration

[Clunck]

I am looking for some advice and guidance, on how to start a PPI claim, for mis-sold PPI, against a company that has since gone into liquidation. The company in question is Staybrite Windows, A Division of Bowater Windows Limited. I was approached by a company called Staybrite Windows to refit my windows & doors, the finance loan was brokered through FirstPlus, to pay for the new windows & doors, in March, 2004. Even though the finance loan was done through FirstPlus, I understand that they did not sell me the insurance, as this was done by Staybrite.

Where do I take this now, or do I have to accept that I will not get reimbursed for mis-sold PPI? Any advice or information is gratefully appreciated. This will be my first PPI claim, so very new to it all.

Thanks

[Clunck]

Re: PPI claim from company gone into administration

Is anyone able to help with any information for this please?

[Amethyst]

Re: PPI claim from company gone into administration

Hi Clunck. Sorry your post has been overlooked. You should firstly contact firstplus to find out who your PPI policy was with, if it was with Staybrite directly and was pre 2005 then I don't think there is much you can do, but worth asking FirstPlus for copies of any documents before chucking in the towel.

[Fred]

Re: PPI claim from company gone into administration

Out of interest..........how long did you pay the PPI for & I take it was direct to Firstplus ?

[Clunck]

Re: PPI claim from company gone into administration

The finance was paid to Firstplus, but the sale was done via a sales man from Staybrite. I cleared/finished the finance in 2011. Also, thanks for taking the time to look at my post & reply. I have all the original documentation.

I've just looked through the documents & I have the credit agreement, which was between myself & Firstplus. Signed by myself & them I have a contract number & agreement number. Because everything was done via the Staybrite salesman, can Firstplus avoid a claim being made against them?

[Clunck]

Re: PPI claim from company gone into administration

Hi Clunck. Sorry your post has been overlooked. You should firstly contact firstplus to find out who your PPI policy was with, if it was with Staybrite directly and was pre 2005 then I don't think there is much you can do, but worth asking FirstPlus for copies of any documents before chucking in the towel.

The finance was paid to Firstplus, but the sale was done via a sales man from Staybrite. I cleared/finished the finance in 2011. Also, thanks for taking the time to look at my post & reply. I have all the original documentation.

I've just looked through the documents & I have the credit agreement, which was between myself & Firstplus. Signed by myself & them I have a contract number & agreement number. Because everything was done via the Staybrite salesman, can Firstplus avoid a claim being made against them?

[Amethyst]

Re: PPI claim from company gone into administration

Was the PPI sum paid to First Plus as well ? ( ie just one payment made to first plus each month which covered the loan and ppi together )

[Clunck]

Re: PPI claim from company gone into administration

Was the PPI sum paid to First Plus as well ? ( ie just one payment made to first plus each month which covered the loan and ppi together )

A monthly payment was paid to First Plus each month. The only payment I made to Staybrite, was an annual payment for a care plan, if I had any problems with the windows/doors.

I've also found some additional correspondence, which is on letterhead from First Plus. They state: To protect you loan repayments, you have selected to purchase our optional payment protection insurance. The amount of the Payment Protection Premium, indicated on your credit agreement, has been passed directly to the insurers to purchase the 5 year policy(in accordance with clause 10 of the agreement) I've checked clause 10 of the agreement and I'm unable to find a name of the insurer.

I've also have another form "Acceptance Form" for an additional cover "Personal Protection Plan - Injured in an accident" which I didn't take out. The named Insurer is Sterling Insurance Company Limited.On the other side of this letterhead, it advises: First Plus is pleased to be providing the finance for your recent loan and notes that you have wisely chosen to protect your loan repayments with our Payment Protection Plan.

I'm slightly confused with this, but very glad I kept all the correspondence. As I said, this is my first PPI claim and I want to make sure I get it correct from the start, before I start phoning anyone. The sale was done via Staybrite, the finance was with First Plus, but there is mention of an Insurer . So who do I need to speak to? I'm pretty sure it's First Plus, but are they likely to say Staybrite, or the Insurer? I just want to make sure I have the correct facts, before I start this and they don't try to fob me off. I've also been on the First Plus website and for PPI claims, it states: Select which date your loan started to find out what steps you can take next:

• on or after 1st July 2008
• on or between 1st January 2005 and 30th June 2008

My fiance started in June 2004, so if my PPI claim is with First Plus, does this mean it's dead in the water?

As I previously stated, I do appreciate your time & assistance and all the help you have provided so far, many thanks.

[Amethyst]

Re: PPI claim from company gone into administration

I'd make a complaint to first plus in the first instance and go from there.

[Clunck]

Re: PPI claim from company gone into administration

I'd make a complaint to first plus in the first instance and go from there.

Many thanks Amethyst and will do.

If they should advise, they cannot look into this due to the PPI being before one of the below dates.

• on or after 1st July 2008
• on or between 1st January 2005 and 30th June 2008

Is this dead in the water, or can I follow this up with the FOS?

[Fred]

Re: PPI claim from company gone into administration

Many thanks Amethyst and will do.

If they should advise, they cannot look into this due to the PPI being before one of the below dates.

• on or after 1st July 2008
• on or between 1st January 2005 and 30th June 2008

Is this dead in the water, or can I follow this up with the FOS?

Have a read of the following;

http://www.publications.parliament.u...7ix_we_j02.htm

3.1 PPI policies were underwritten as set out in the table below. In particular:
(A)Before 1997, Barclays UK Retail Bank and Barclaycard PPI were underwritten and administered by a third party, Consolidated Financial Insurance Group (“CFIG”). From 1997 or 1998, depending on the type of PPI, the underwriting of all new PPI policies was provided by BID. All PPI policies already in force were migrated to BID for administration.
(B)When Woolwich was acquired in 2000, Barclays acquired its unsecured loans book and the Open Plan Mortgages (as well as the ability to sell Woolwich mortgages to Barclays customers). Policies sold alongside Woolwich mortgages after 2000 (through the Woolwich and Barclays branches) were underwritten by BID.
(C)FirstPlus PPI was underwritten by a third party, Cassidy Davis Underwriting Agencies Ltd (“Cassidy Davis”), from March 1999 to January 2005 when BID replaced it. FirstPlus was acquired by Barclays as part of the Woolwich acquisition in 2000.

[Clunck]

Re: PPI claim from company gone into administration

Have a read of the following;

http://www.publications.parliament.u...7ix_we_j02.htm

That's some read! That will keep me busy for an hour or so Thank you

[Fred]

Re: PPI claim from company gone into administration

Yes...........sorry for that but it does give an elaborate history & answers I think most of your questions.

The important bit for now is to bang a letter or E-mail into Firstplus complaining over the mis-selling of the PPI, they then have 8 weeks to give their final response, then you can go to the FOS.

These policies were transferred as in the report which should allow the FOS to look into the complaint. Let us know what FP say please. See if this is any use;

http://www.firstplus.co.uk/Help-with-PPI/PPI-complaints

[Fred]

Re: PPI claim from company gone into administration

FOS data= resolved in favour of the consumer 82% for PPI claims against FP

The industry average = 76%

[Clunck]

Re: PPI claim from company gone into administration

FOS data= resolved in favour of the consumer 82% for PPI claims against FP

The industry average = 76%

Once again, thanks for all the help & advice. All going well I will be contacting them tomorrow and will take it from there. I'll keep you updated on the progress of this and fingers crossed, I will get a good outcome. I'm not bothered of how long it could take, I just want the right result!

Out of curiosity, how far can you go back with a bank loan? For this incidence, I'm pretty sure I don't have the original paper work, but I know I had PPI..