Santander to new day ltd ppi

[Angellar]

Hi

I am new to this so if I am on the wrong forum pls let me know.

I completed a ppi application form with Santander on the 21st may (2 complaints) and they acknowledged this on the 23rd May 2014.

They have advised me that the complaints were not upheld as the ppi showed clearly on my statement. Following some advice (not sure it was the best now) I complained further on the basis that they could not reject my complaint on te basis that I did not exercise my right to cancel the policy as no one explained what this was or what it meant and it was implied that I had to have this in order to get the credit.


They hey have emailed me twice today one advising that this is being looked into and one advising that the complaint is bow with new day ltd. I have no idea who they are or why my complaint would be passed to them. Does anyone have any advice as I am seriously unhappy that this has happened and don't know what to do next? I would really appreciate some direction.

Thanks for looking

[di30]

Re: Santander to new day ltd ppi

Hi

I am new to this so if I am on the wrong forum pls let me know.

I completed a ppi application form with Santander on the 21st may (2 complaints) and they acknowledged this on the 23rd May 2014.

They have advised me that the complaints were not upheld as the ppi showed clearly on my statement. Following some advice (not sure it was the best now) I complained further on the basis that they could not reject my complaint on te basis that I did not exercise my right to cancel the policy as no one explained what this was or what it meant and it was implied that I had to have this in order to get the credit.


They hey have emailed me twice today one advising that this is being looked into and one advising that the complaint is bow with new day ltd. I have no idea who they are or why my complaint would be passed to them. Does anyone have any advice as I am seriously unhappy that this has happened and don't know what to do next? I would really appreciate some direction.

Thanks for looking

Hi and welcome

Firstly, do not give up on this business!
Many here have had issues and have you also come across the other thread of Santander on here? (your experience of Santander)?

Now what I would do is write/email the Manager/Chief Executive officer (CEO) and ask what is going on here, also request for details of the underwriter.
May I ask on the year you purchased your policy? thanks x

[Angellar]

Re: Santander to new day ltd ppi

Hi

thank you for the response, I have contacted the CEO to ask for copies of the agreements and policy as I don't think it would have been suitable for me( I would have got 6 months full pay, 3months half and ssp so don't think I would have been able to claim anyway).

I have looked at the other threads and I think it's appalling that they treat people the way that they do. They were awful to me when I was struggling to pay them, so I don't want to let them get away with it.

I took the cards out in 2005, but when I asked for the specific date they have told me that where possible copies will be sent to me. How can they review my complaint I they are unsure what my agreement showed?

Any my guidance would be really appreciated as I have never really complained about anything like this.

thanks A x

[di30]

Re: Santander to new day ltd ppi

Hi there
Thank you for your response.

In regards of the other thread mentioned, I would follow the advice made by "Victoria", she got there in the end with them, but yes good point what you said about the review of your complaint.

Victoria has written very useful information and hopefully it should help you too, take another look and feel free to post on the other thread, so Victoria will come along to advise on where you should take this from there on.....:tinysmile_twink_t2:

[Victoria27]

Re: Santander to new day ltd ppi

Here I am

I picked up this case on another thread.

Vxx