stevokenevo V LTSB Insurance

[leclerc]

Re: stevokenevo V LTSB Insurance

Did you go down the route of the FOS or did you leave it?
If you left it then the bank is where you need to start with.

[stevokenevo]

Re: stevokenevo V LTSB Insurance

i just left it after i got the **** off letter from ltsb,

just to confirm, i should contact ltsb again 1st?

[leclerc]

Re: stevokenevo V LTSB Insurance

yep absolutely. Steve, look at their website cos it has a customer questionnaire to complete with the details on it(it should save them then sending one to you)

Lloyds TSB - Payment Protection Insurance Complaints

[stevokenevo]

Re: stevokenevo V LTSB Insurance

thanks mate, that is brilliant, fingers Xd now

[leclerc]

Re: stevokenevo V LTSB Insurance

thanks mate, that is brilliant, fingers Xd now

Am currently looking to persuade some family members to claim as well so good luck!

[cappo]

Re: stevokenevo V LTSB Insurance

hi crispy how,s it going

[stevokenevo]

Re: stevokenevo V LTSB Insurance

Questionnaire and covering letter in post...................

[stevokenevo]

Re: stevokenevo V LTSB Insurance

Acknowledgement of my complaint received yesterday

[di30]

Re: stevokenevo V LTSB Insurance

Hiya Steve

Did they actually give you a timescale of when you should hear of a decision?

I assume its the standard letter of confirmation they send consumers after receiving the complaints.

[stevokenevo]

Re: stevokenevo V LTSB Insurance

yeh, up to 8 weeks to conclude investigation, blah blah blah

[stevokenevo]

Re: stevokenevo V LTSB Insurance

Received a letter on Saturday morning, acknowledging my complaint and asking me to fill out the enclosed questionnaire?

Phoned immediately explaining my complaint was made by way of submitting the completed questionnaire and was told not to worry about it, my complaint is progressing through the system and these forms were being sent out "en masse"

Just had a brain wave and will need to check the account number on the form, maybe its for another account? will need to check when i get home......................

[di30]

Re: stevokenevo V LTSB Insurance

Steve

Just what I was going to say, especially if you've already made complaints on this account previously.

You could also email them to double check as well if you want to, good luck.

[stevokenevo]

Re: stevokenevo V LTSB Insurance

received an update from LTSB apologising for the delay and promising to resolve my claim within 16wks which they say is blah blah guideline

[di30]

Re: stevokenevo V LTSB Insurance

received an update from LTSB apologising for the delay and promising to resolve my claim within 16wks which they say is blah blah guideline

The usual letter then Steve.

Well with a bit of luck you will still hear before then, you can always do the nagging like I did to these lol.

[stevokenevo]

Re: stevokenevo V LTSB Insurance

13 weeks in, 3 weeks to go.........................