Do I have to accept offer for missold PPI from HSBC?

[JBB 41]

I have just received a letter from HSBC upholding my complaint of missold PPI on 3 personal loans and an HSBC credit card. HSBC have offered just over £4,000.
First of all, I cannot check whether the calculations re. the loans are correct - no details have been provided. However, in respect of the credit card, PPI repayments are only assessed between 1.03.2005 and 30.04.2006 (when I repaid the credit card in full). However, I had the credit card in 1987 and paid PPI all the way through until 2006. I have manged to find some old statements dating back to 1997, clearly showing PPI at £20 per month. This continued as I was always at my limit!
I cannot understand why HSBC are only taking just over a year's worth of repayments. I actually sent a photocopy of a statement from 1997 when I put in my claim. To put things in context, I was awarded £8,700 last year by M & S for a credit card and a personal reserve account - I only owed £6,000 in total so it was very nice indeed. M & S turned me down initially, but the Ombudsman found in my favour. I had the accounts with M & S for a LOT less time and when they sent the offer, they also sent a very detailed calculation of how the sum was arrived at. Any advice?

[di30]

Re: Do I have to accept offer for missold PPI from HSBC?

Hi and welcome and well done!

I would contact them and ask them why they have not gone back all the way from when you taken out the account, due to the fact you did provide them with all the details of proof.
You could try emailing/writing to the Manager or CEO (Chief executive officer) to question this.
Have they given you a timescale to accept the offer?

I would also ask them to provide you to a full detailed breakdown, as you are entitled to this.

Good luck, any probs let us know.

[JBB 41]

Re: Do I have to accept offer for missold PPI from HSBC?

Thanks very much. Will do as you suggested and let you know what happens!!!!!!!!