Need help with FOS letter after 2nd rejection letter from MBNA

[kellywilko]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Hi Bill-k, thanks for all the info. Am going to spend this evening putting in all the info required. Just a couple of things, the print outs sent to me by MBNA are not the original statements. The a just a list of the monies charged and spent on a monthly basis. I have the date, ppi charged, interest charged and details of spending.It does not include the balance or the rate of interest charged. Should I fill in all the info apart from these and just use the APR rate of interest that you used? I might have to have my 10 year old on hand, as she's much better at these than I will ever be. Once again ,thanks for all your brilliant help.

[Bill-K]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Yes - I was a bit optimistic, I think. From April '07, you were making reduced payments of £89 p/m, which you referred to as "payments without interest." I now realise that this probably meant that MBNA had agreed to stop charging interest to the account, and I missed this point when I drew up the spreadsheet. So - with no account interest charged after this date, the claim quantum is reduced to approx. £12500, I'm afraid. Sorry to have raised your hopes there, Kel.

AS promised, I've sorted out a spready that works out the debited account interest from the actual PPI payments and the monthly interest rate. I've attached it here with the estimated figures entered, and you should be able to over-write these with no problems. Remember that this needs to have the interest rates correct all the way down in order to be accurate. You can also use this spready to calculate as per the previous method - you just have to change the "FSA 2" in cell P4 to "FSA" to do this.

[kellywilko]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Hi Bill-k, Sorry not to get back after your last post. A close friend of mine became ill and I went to stay and help out for a couple of weeks. As soon as I was back we went on a family holiday and only returned this week-end. I have just looked at the spread sheets and am having trouble putting the figure work . My kids are not around and have never had to do something like this before (really should take a course). I wonder if I was to list all the figures given to me if you are able to help me as I am really worried about messing it up. Totally understand if you are unable to help and will try to get someone to help me next week end. Anyway here goes - As mentioned before I did not have statements, only figs listed for each month - 15/6/97 Retail interest -£ 5.13 Credit insurance fee -£29.61 , 15/7/98 - RI -£13.99 cif -£25.88, 15/8/97 - LATE FEES - £12.00, RI - £21.83, CIF - £29.40, 15/9/97-RI £23.25, CIF £23.41, 14/10/97, LATE FEES £12.00, RI £29.66, CIF £24.79. 16/11/97 - RI 35.90, CIF - £20.12. 15/12/97 - RI £41.27, CIF £16.61. 13/1/98 - LATE FEES £15.00, RI - 42.98, CIF £31.31. 13/2/98 - LATE FEES £15.00, RI £44.54, CIF - £32.10. 15/3/98 - RI - £41.65, CIF £27.79. 13/4/98 LATE FEES £15.00, RI £51.26, CIF £25.06. 14/5/98 - LATE FEES £15.00, RI £56.09 , PAYMENT PROTECTION -£29.98. 16/6/98 - RI £59.29, PPI £25.06. 15/7/98 RI £59.07, PPI £25.12. 13/8/97 RI -£68.20, LATE FEES £15.00 , PPI £31.89. 15/9/98 RI - £65.67, PPI £28.19. 15/10/98 RI £65.78, PPI £29.67. 15/11/98 RI £65.88, PPI £26.12. 15/12/98 RI £56.63, PPI £20.55. 15/1/99 RI £53.92, PPI £22.79. 15/2/99 RI £67.42 PPI £30.81 LATE FEES £15.00. 15/3/99 RI £54.32 PPI £23.65.13/4/99 - LATE FEES £15.00, RI £55.89, PPI£25.36. 16/5/99 RI £50.86, PPI £21.84. 15/6/99 - RI 45.29 PPI £25.92. 14/7/99 LATE FEES £15.00, RI £72.87, PPI £42.04. 15/8/99 RI £102.86, PPI £45.26. 15/9/99 RI £94.96 PPI £41.35. 15/10/99 RI £83.29 PPI £15.57. 15/11/99 LATE FEES £15.00 RI £77.22 PPI £39.26. 15/12/99 RI £89.70 PPI£38.90 . Hope you don't mind if I post this now and will continue if other figs on new post as worried I will lose it all.

[kellywilko]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Hi Bill-K figs from 2000 as follows- 16/1/2000 - RI £96.36, PPI £37.14. 15/2/00 - RI £79.54 PPI £38.69. 15/3/00 - RI £76.01 PPI £43.93. 15/4/00 RI £123.39, PPI £52.65, LATE FEE £15.00 , OVERLIMIT FEE £15.00. 15/5/00 RI £81.63, PPI £33.27. 15/6/00 RI £73.78 PPI £27.74. 15/7/00 LATE FEES £15.00, PROMOTIONAL INTEREST £10.12, RI £64.42, PPI £41.84. 15/8/00 RI £44.28, PI £35.72, PPI £36.28. 13/9/00 LATE FEE £18.00, OVERLIMITFEE £18.00, PI £73.08, RI £17.54, PPI £49.36. 15/10/00 RI £1.52, PI £67.35, PPI £35.84. 15/11/00 PI £63.19, PPI £27.11. 15/12/00 - PI £61.61 PPI£38.01. 15/1/01 - PI £72.16, PPI £38.00 LATE FEE £18.00. 15/2/01 - LATE FEE £18.00, RI £87.61 PPI £38.39. 15/3/01 - RI £77.52, PPI £37.73, LATE FEE £18.00. 13/4/01 LATE FEE £18.00, PI £0.25 RI £86.98, PPI £38.82. 15/5/01 - PI £14.42, RI £54.62, PPI £33.58. 15/6/01 PI £17.53, RI £53.06, PPI £30.89. 15/7/01 PI £18.22, RI £46.49, PPI £31.66 LATE FEE £18.00. 15/8/01 PI £20.26, RI £46.91,PPI £30.63. 15/9/01 - PI£22.19. RI £43.06, PPI £27.89. 15/10/01 LATE FEE £18.00, PI £21.22 RI £34.02 PPI £28.57. 13/11/01 - RI £65.88, PPI £29.34, LATE FEE £18.00. 14/12/01 - LATE FEE £18.00, RI £65.88, PPI £28.74. 14/1/02 - LATE FEE £18.00 RI £63.84, PI £0.02 , PPI £27.79. 13/2/02 - LATE FEE £18.00, RI £62.35, PI £1.74, PPI £28.56. 15/3/02 - RI £47.28. PI £3.13, PPI £18.89. 13/4/02 LATE FEE £20.00, RI 39.00, PI £4.57,PPI £19.45. 15/5/02 - RI £36.39, PI £5.56, PPI £18.51. 16/6/02 - PI £7.00, RI £36.67, PPI £17.91 . 15/7/02 RI £38.53, P PI £17.89. 15/9/02 - RI £46.93, PPI £17.92, 15/10/02 RI £47.18 PPI £17.96. 15/11/02 RI £48.32 PPI £17.32. 15/12/02 RI £45.57, PPI £17.36. 15/1/03 - RI £47.22 PPI £17.41, 15/2/03 RI £48.84, PPI £17.46. 15/3/03 RI £42.86 PPI £17.48. 15/4/03 RI £45.65 PPI £16.83. 15/5/03 RI £43.97, PI 0.30, PPI £16.68. 15/6/03RI £ 41.06, PI £0.90 PPI £14.65. 15/7/03 - RI £41.06, PI £1.22, PPI £14.45. 15/8/03 - RI £38.59, PI £1.22, PPI 14.45. 15/9/03 - RI £34.14, PI £1.51, PPI 12.62. 15/10/03 -RI £29.42, PI £1.71, PPI £12.33. 16/11/03 - RI £29.26, PI £2.09, PPI £10.23 . 15/12/03 - RI £21.14, PI £2.11, PPI £9.14. 15/1/04 - RI £20.54, PI £2.46, PPI £8.04. 15/2/04- RI £17.70, PI £2.64, PPI £7.64. 15/3/04 - RI £15.42, PI £2.65, PPI £7.22. 15/4/04 RI £15.29, PI £3.04, PPI £6,80. 18/5/04 - RI £17.03, PPI £5.64, 16/6/04 RI £17.03, PPI £5.43, 16/7/04- RI £11.96, PPI £4.62, 17/8/04 - RI£12.79, PPI £6.64. 16/9/04 - RI£26.30, PPI £16.16, 16/10/04 - RI £50.08, PPI £22.97. 16/11/04 - RI £65.22, PPI £27.77. 15/12/04 - RI £75.43, PPI £37.49. 17/1/05 - - RI £112.31, PPI £40.82. 14/02/05 - RI £96.17, PPI £41.78. 15/3/05 - RI £108.95, PPI £44.77. 15/4/05 RI £114.87, PPI £47.72. 15/5/05 - RI £135.24 PPI £54.19. 15/6/05 - RI £140.06, PPI £57.79. 15/7/05 RI £147.60 PPI £61.22. 15/8/05 - RI £156.74 PPI £61.53, 15/9/05 RI £156.91 PPI £61.51. This was the last payment made on ppi and the rest are all interest charges and overfee charges as follows -- 15/10/05 RI £156.72, 15/11/005 - RI £166.72, 15/12/2005 - £148.57, 15/1/06 - RI £201.89 AND OVERLIMIT FEE £25.00, 15/2/06 - RI £182.20, 15/3/06 - RI £195.15 OVERLIMIT FEE £25.00, 15/4/06 - RI £196.98, OVERLIMIT FEE £25.00, LATE FEE £25.00. 16/5/06 RI £207.16 OVERLIMIT FEE £25.00. 16/6/06 RI £211.89 OVERLIMIT FEE £25.00, 17/7/06 RI £209.54, OVERLIMIT £25.00, LATE FEE £25.00. 16/8/06 RI £203.16, LATE FEE £25.00, OVERLIMIT £25.00, 16/9/06 RI £207.55, 16/11/06 RI £196.52, 14/12/06 RI £182.80, 17/1/07 RI £221.54, 14/2/07 RI £183.15, 16/3/07 RI 199.72. I then started a repayment plan without interest on the 15/6/2007. Hope this all makes sense and hope you are able to help with the spread sheet as i'm useless. thanks in advance Kelly

[Bill-K]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

You're not gonna like this, Kelly - and I DO appreciate the effort you have gone to to list everything - but we just don't have the time to manually enter data into the spreadsheets, and we do have to ask members to do that themselves. I'm sure you will realise that it is very time-consuming after having listed all the data here. Imagine having to that more than once a day !!!

It's tedious, I know, but I will post a temporary spreadsheet that I hope will be easier for you to fill in. I have listed all the different classes of item in it, and it just needs you to enter the dates and amounts. We can then take this data and work with it, as we can then simply copy & paste it into our spreadies.

[kellywilko]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Totally understand and really sorry to ask. Just had a friend over and seems the problem is with the lap top i'm using . I am going to try on another and see if able to load all the info on to this one. once i have done so i will copy and paste to you. Thanks and sorry once again for asking. Kelly

[Bill-K]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

No Problemo, Kelly. It may be that you haven't got MS Office on the laptop your using. I have now attached an Excel (Ms Office) spready to this post. You may have 'MS Works' or 'OpenOffice' installed - but this should still work with Excel, I believe.

[kellywilko]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Hi Bill-k, many thanks for the spread sheet. I still could not load figs last night, problem seems to be with my computer and lap top. Its lets me in but I cannot load any info. A friend is going to kindly help me tonight and I will then send to you. In the meantime a letter arrived in the post this morning from Mbna, making me an offer. TOTAL PPI PREMIUMS CHARGED - £2776.79, TOTAL AMOUNT OF ASSOCIATED INTEREST - £2345.42, APPLICABLE 8% GROSS INTEREST - £3139.64. LESS UK WITHHOLDING TAX - -£627.93. TOTAL AMOUNT PAYABLE - £7633.92. They go on to say, In order to calculate your refund we have worked out how your balance over time would have changed if you had made the same monthly payments without ppi, therefore - We have notionally reconstructed your statement balances by removing the ppi premiums and associated interest. This includes interest arising because the on going monthly balance on your account was higher than it would have been if you had made the same payment behaviour without the ppi. If there is any statement period where after reconstructing your account your balance would have gone into credit or generated a surplus payment , we have added 8% simple interest to your redress balance. Bill I am really happy with getting this offer, but just wondered if it sounded correct to you. You previously mentioned that you felt I should get back around £12,500. I know I need to load the spread sheet this evening to get near the correct fig. If this is a different amount than I have been offered, how should I challenge it? Do I go back to Fos or write to Mbna? I ask, because the letter finishes with, A cheque will be sent within the next 28 days. This amount is in full and final settlement of your complaint. As we have now complied with the offer, the complaint is now closed and settled. They have not supplied any workings out, apart from the figures given above. The letter is dated 25th July/2013 and was delivered this morning. Just wondered if you could comment on this , or if you need to see the figs on the spread sheet you sent to me first. Thanks as always Kelly

[kellywilko]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Hi Bill-k , pls find attached the spread sheet you sent to me yesterday. Hope this make sense and let me know if you need any further details.file://localhost/Users/oakleytex/Desktop/Kelly.xls

[kellywilko]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Hi Bill-k , a friend is helping me as unsure what to do, we think the attachment is in your manage attachment file ? Please could you let me know if you have rcvd it?

[Bill-K]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Sorry Kel, I don't think you managed to complete the process for attaching files. You appear to have got as far as clicking 'Manage Attachments,' but you then need to navigate your way to the file you want to attach, in the window that appears. You then have to click 'Upload' to finally upload the file, and close the window when the upload is completed (may take a few seconds).

However - as you have been having such difficulty, I have entered your figures into a spreadsheet - which is attached - and I calculate that your total offer should be in the region of £11,000.

There were some missing figures, and I have estimated these, and made a four notes in red in the right-hand column. If you can enter the correct figures, that would make the spready more accurate. Delete the notes in red after doing this.

MBNA's total of PPI premiums agrees approximately with mine, but I note that they have not refunded any of the penalty charges. Whilst they may disagree that these are reclaimable, it is generally accepted that all credit card penalty charges made before the Judicial review a while ago were unlawful, and can be reclaimed. Any charges over £12 are likewise reclaimable. The FCA also rules that lenders should investigate if any other financial losses were caused by the PPI, and MBNA have clearly not done this, as the Overlimit Fees were a direct result of the effect of the accrued PPI on the card balance. The total of all penalty charges comes to £675, and I think you should seriously consider reclaiming these.

The account interest attributable to the PPI and penalties comes to approx. £5900 in my estimation, whereas MBNA estimate this to be just £2345.42.

The 8% compensatory interest I estimate to be approx. £1649, whereas MBNA are offering £3139.64.

So - apart from the PPI total itself, I do not agree with the remainder of the offer. I believe you should be offered £11,041.68 as at today's date. This would be reduced by £329.75 as tax (@ 20%), but increasing by £1.65 (net of tax) daily until settled. MBNA's offer is more than £3000 below what I calculate you should be offered, and I think that you should ask them for a proper explanation of their calculations at the very least, along with plenty of time to evaluate their offer.

You could, if you wish, send them a copy of the spreadsheet, but as they have offered more compensatory interest than I have calculated, then I would personally suggest that you only query the penalty charges and the apportioned account interest. I've attached a second spreadsheet which just shows this.

[kellywilko]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Thank you so much Bill-k, i am totally useless on computers, and am so sorry to have caused you so much work on my behalf. Many thanks for your help in this. I will call them today and follow this up with a letter asking for a detailed breakdown of interest charges, but will not send the spread sheet unless i have to. Do you think its worth me also calling the FOS to inform them of my actions? I CAN'T THANK YOU ALL ENOUGH, for all your amazing help. Have spread the word about your website and now have many for my friends and family reclaiming what they are owed. Will let you know outcome as soon as i have any news. Kelly

[Bill-K]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Have spread the word about your website and now have many for my friends and family reclaiming what they are owed. Will let you know outcome as soon as i have any news. Kelly

AAAAAARGH !!!! What have I done ? !!!

Seriously - I hope I've helped. But be very careful if you ring them. Not something I recommend.

[kellywilko]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Hi Bill-k, noted. I didn't ring but put if all in writing and sent by recorded post on Friday. I also spoke to Fos and let them know that i disputed the settlement figure offered by Mbna. They were very nice and told me to come back to them if Mbna failed to act. I will keep you updated once i get a reply. Thanks again Kelly.

[kellywilko]

Re: Need help with FOS letter after 2nd rejection letter from MBNA

Hi all, hope everyone has had a nice summer break and enjoyed the sunshine while it lasts. Thought i would update you all since my last posts re the spreadsheets. Following Bill-k's posting on the 1st of August, I wrote to MBNA as advised . Came back from holiday on 24th of August and had rcvd a letter and a cheque for the offer made to me of£7633.90. They mentioned that this was full and final payment and case was now closed. They made no reference to my letter of 2nd August with regards to the penalty charges and the associated interest, or the spread sheet sent showing the correct amounts. On 26th August i called the FOS and asked their advise. They asked me to send in the letter sent to Mbna on 2/8 , copy of spread sheet and the letter received from Mbna . They advised me not to cash the cheque but to hold onto it. This i did on 29th August and i am yet to speak to them for update. HOWEVER, yesterday morning i rcvd two seperate letters back from Mbna ---

First was dated 28/August and read as follows :- Thank you for your letter dated 2/8/2013 regarding your ppi complaint. I have noted your comments regarding the refund you have received, and that you believe this to be incorrect.

With regard to penalty charges, i confirm that a number of these have been applied since your account was opened. To clarify, these comprise 'overlimit', late and non sufficient funds default fees and are applied in accordance with the terms and conditions of your credit card account. I can confirm that these will not be automatically refunded as part of a ppi complaint, however , i have arranged for a separate complaint to be raised and you will receive a response under separate cover shortly.

On the specific matter of the 'overlimconfirm thaait' fees, we will look to refund these as part of a ppi complaint but only where the charges would not have b een applied if the ppi premium was not charged. Having reviewed the overlimit fees applied to your account , a copy of which is enclosed, i can confirm that only two were applied during the time ppi cover was in place. These were applied on 15/4/2000 and 15/9/2000, however , these were applied because the payment due on your account in those months was not received by the payment due date, which led to your balance exceeding the agreed credit limit. T