Black Horse PPI reclaim

[d1anne]

Re: Black Horse PPI reclaim

You might want to copy it to the CEO's office, D1anne. maybe getting the same thing from enough peeps might make them take some notice. I'm considering reporting them the the FSA to see if that makes any difference.

Thanks Bill I have e mailed chris.sutton@blackhorse.co.uk the CEO a copy of the letter and posted one in reply to what I have received to the customer complaints department, I await there reply and will post back what they say....... fingers crossed they take note......

[gillwall]

Re: Black Horse PPI reclaim

Hi
Can I suggest you email antonio.osorio@lloydsbanking.com insted, i also emailed chris sutton but had no responce, i then emailed Antonio. he is ceo of lloydsrsb, which is responsible for black horse. I had a response within to days.
Gill x

[d1anne]

Re: Black Horse PPI reclaim

Hi
Can I suggest you email antonio.osorio@lloydsbanking.com insted, i also emailed chris sutton but had no responce, i then emailed Antonio. he is ceo of lloydsrsb, which is responsible for black horse. I had a response within to days.
Gill x

Thanks Gill, have done this now. Did you feel you got an understanding reply from him ? knowing the history on this thread, was you complaint of a similar nature ??

[d1anne]

Re: Black Horse PPI reclaim

When I sent this to Chris Sutton I got an out of office reply telling me to contact Nicola Wood, which I did, I have received an acknowledgement from her 2 mins later saying she will pass it on to Marie Martinson who will reply in due course........

[gillwall]

Re: Black Horse PPI reclaim

I was very happy with the outcome, i was told my complaint would be looked at within two week, it was and the unfair charges to my to 2 loans have been refunded, the cheque is in the bank. I am now trying to persue the interst on top which was not refunded. Havnt drafted the letter as yet, not sure as to the percentage of interest i should ask for, any information would be helpful.
Good luck.
Gill x

[d1anne]

Re: Black Horse PPI reclaim

When I sent this to Chris Sutton I got an out of office reply telling me to contact Nicola Wood, which I did, I have received an acknowledgement from her 2 mins later saying she will pass it on to Marie Martinson who will reply in due course........

Have received a 2 separate letters today one from a compliance and risk Executive saying they are acknowledging my letter sent to their chief executive and have taken note of the contents of the letter and issues I have raised and will carry out an investigation and report back to me within 2 weeks. The second letter is from the senior customer Operations Manager who is saying they are sorry that I cannot accept the decision they have made regarding the refund of my PPI and they will review it again and respond ASAP. It will now be interesting to see if I get 2 different replies back.......lol Ill post again when I hear back from either of them with the outcome.

[gillwall]

Re: Black Horse PPI reclaim

Sounds good!
Gill x

[d1anne]

Re: Black Horse PPI reclaim

UPDATE......Still waiting on a reply from the letters / e mails I sent to the CEO, called them last week and was told that I would have a reply by the end of the week........which was last Sat 9th Feb, I still haven't had this reply, will see if anything arrives this week, if not, ill be back on the phone to them on Friday....... fingers crossed.

[d1anne]

Re: Black Horse PPI reclaim

I haqve received this morning spreadsheets for all 3 of my loans, i think it will probably be best to scan these and attach rather than type all the info on them up, I have to say tho, i dont see anything on them about PPI but i must have it or they wouldnt be offering me a refund of £1199.11 when i work out how to, ill blank out my personal details and scan these and post them for you to see, hopefully then someone will be able to look and see if they have worked the refund payment out correctly......

Bill can you provide e mail address i can send attachments to, just incase i cant work out how to put attachments on here.

HI all, This reply is for Bill-k and turboman, Iv had a 4 page reply from black horse explaining how they have arrived at the figure above and saying that this figure is correct, if ok with you, I will scan and send full letter for you to see to the e mail provided before.

[Bill-K]

Re: Black Horse PPI reclaim

Hi D1Anne.

Please scan and send the reply and the spreadsheets here:

Simiantics@gmail.com

Turbo and I can then take a look, and see if it all makes sense.

Nobody else has access to that gmail address, I assure you. Just us 2 geeks.

[d1anne]

Re: Black Horse PPI reclaim

Hi D1Anne.

Please scan and send the reply and the spreadsheets here:

Simiantics@gmail.com

Turbo and I can then take a look, and see if it all makes sense.

Nobody else has access to that gmail address, I assure you. Just us 2 geeks.

HI Bill, I have scanned and sent the reply from BH to the email address as requested, be interested to hear what you think of it.

[d1anne]

Re: Black Horse PPI reclaim

Iv just been having a clear out ad came across old credit cards from MBNA, Capital one, and Halifax, I didn't realise I had these but now that I have card numbers and valid from dates etc think ill chance my luck with them and see if I am due any PPI back. ( well the way I see it, its only going to cost me a bit of time writing the letter and finding out what addresses I need to send them to and the price of a stamp, who knows, I might be due something. ) ill keep you posted.

[Bill-K]

Re: Black Horse PPI reclaim

Go for it, Di. It's your choice, but you might want to think about sending DSAR's first. Get the data - before they know what you might be wanting it for.

On the BH loans - here’s what I’ve got so far, now – subject to Turbo’s opinion, which I’m sure will be scathing !!! I have worked strictly from the three statements that D1anne sent earlier. Apart from the 8% SI calculation - which does need a spreadsheet - I think all of this can be checked with a basic calculator:-

Loan 1:
This was for a total of £2323.43, and 13.9204% of this amount was PPI, which came to £323.43.
According to the statement, 8 repayments of £71.66 were made, totalling £573.28. As 13.9204% of this was PPI, then a total of £79.80 in PPI was paid, and is due to be refunded.
The 8% interest on these payments comes to £39.92 as at 15/01/13.
Therefore, the refund on this loan should be £79.80 + £39.92 = £119.72

According to the statement, the balance owing was £1887.96 at the time of settlement, and £1879.39 of this was settled by carrying it forward to Loan 2. The remaining £8.57 was settled by crediting the account by £151.89, and then debiting the account by £143.32. This £8.57 appears to be the only PPI rebate that could have been made – if any rebate were made at all.

Of the £1879.39 which was carried forward to Loan 2, 13.9204% of this was PPI, which comes to £261.62.

Loan 2:
This was for a total of £6142.99, and of this, £1142.99 was a new PPI premium, and £261.62 was the PPI carried forward from the settlement of loan 1. So, the total of PPI was £1142.99 + £261.62 = £1404.61, which is 22.8652% of the total loan advance.
According to the statement, 7 repayments of £128.43 were made, totalling £899.01. As 22.8652% of this was PPI, then a total of £ of £205.56 in PPI was paid, and is due to be refunded.
The 8% interest on these payments comes to £88.44 as at 15/01/13.
Therefore, the refund on this loan should be £205.56 + £88.44 = £294.00

According to the statement, the balance owing was £5658.58 at the time of settlement, and £5009.51 of this was settled by carrying it forward to Loan 3. The remaining £649.07 was settled by crediting the account by £777.50, and then debiting the account by £128.43. This £649.07 appears to be the only PPI rebate that could have been made – if any rebate were made at all.

Of the £5009.51 which was carried forward to Loan 2, 22.8652% of this was PPI, which comes to £1145.43.

Loan 3:
This was for a total of £12496.04, and of this, £2496.04 was a new PPI premium, and £1145.43 was the PPI carried forward from the settlement of loan 2. So, the total of PPI was £2496.04 + £1145.43 = £3641.47, which is 29.141% of the total loan advance.
According to the statement, 1 repayment of £263.05 was made. As 29.141% of this was PPI, then a total of £ of £76.66 in PPI was paid, and is due to be refunded.
The 8% interest on this payment comes to £30.41 as at 15/01/13.

According to the statement, the balance owing was £12430.96 at the time of settlement, and £10619.56 of this was settled by a cash repayment. The remaining £1811.40 was settled by crediting the account by £2074.45, and then debiting the account by £263.05. This £1811.40 appears to be the only PPI rebate that could have been made – if any rebate were made at all.

The debt was settled with a repayment of £10619.56. As 29.141% of this was PPI, then £3094.65 is due to be refunded.
The 8% interest on this PPI payment comes to £1220.22 as at 15/01/13.
Therefore, the refund on this loan should be £76.66 + £3094.65 + 30.41 + 1220.22 = £4421.94

So, totalling all 3 loans, we have £119.72 + £294.00 + £4421.94 = £4835.66
BH have offered £1199.11, which is £3636.55 less than it seems D1anne is entitled to.
If we deduct 20% Income Tax from the 8% SI (£275.80), their offer is still £3360.75 short, IMO.

It seems to me that the main problem here is that they have disregarded the settlement payment in Loan 3, and therefore the PPI contained within it.

[d1anne]

Re: Black Horse PPI reclaim

Go for it, Di. It's your choice, but you might want to think about sending DSAR's first. Get the data - before they know what you might be wanting it for.

On the BH loans - here’s what I’ve got so far, now – subject to Turbo’s opinion, which I’m sure will be scathing !!! I have worked strictly from the three statements that D1anne sent earlier. Apart from the 8% SI calculation - which does need a spreadsheet - I think all of this can be checked with a basic calculator:-

Loan 1:
This was for a total of £2323.43, and 13.9204% of this amount was PPI, which came to £323.43.
According to the statement, 8 repayments of £71.66 were made, totalling £573.28. As 13.9204% of this was PPI, then a total of £79.80 in PPI was paid, and is due to be refunded.
The 8% interest on these payments comes to £39.92 as at 15/01/13.
Therefore, the refund on this loan should be £79.80 + £39.92 = £119.72

According to the statement, the balance owing was £1887.96 at the time of settlement, and £1879.39 of this was settled by carrying it forward to Loan 2. The remaining £8.57 was settled by crediting the account by £151.89, and then debiting the account by £143.32. This £8.57 appears to be the only PPI rebate that could have been made – if any rebate were made at all.

Of the £1879.39 which was carried forward to Loan 2, 13.9204% of this was PPI, which comes to £261.62.

Loan 2:
This was for a total of £6142.99, and of this, £1142.99 was a new PPI premium, and £261.62 was the PPI carried forward from the settlement of loan 1. So, the total of PPI was £1142.99 + £261.62 = £1404.61, which is 22.8652% of the total loan advance.
According to the statement, 7 repayments of £128.43 were made, totalling £899.01. As 22.8652% of this was PPI, then a total of £ of £205.56 in PPI was paid, and is due to be refunded.
The 8% interest on these payments comes to £88.44 as at 15/01/13.
Therefore, the refund on this loan should be £205.56 + £88.44 = £294.00

According to the statement, the balance owing was £5658.58 at the time of settlement, and £5009.51 of this was settled by carrying it forward to Loan 3. The remaining £649.07 was settled by crediting the account by £777.50, and then debiting the account by £128.43. This £649.07 appears to be the only PPI rebate that could have been made – if any rebate were made at all.

Of the £5009.51 which was carried forward to Loan 2, 22.8652% of this was PPI, which comes to £1145.43.

Loan 3:
This was for a total of £12496.04, and of this, £2496.04 was a new PPI premium, and £1145.43 was the PPI carried forward from the settlement of loan 2. So, the total of PPI was £2496.04 + £1145.43 = £3641.47, which is 29.141% of the total loan advance.
According to the statement, 1 repayment of £263.05 was made. As 29.141% of this was PPI, then a total of £ of £76.66 in PPI was paid, and is due to be refunded.
The 8% interest on this payment comes to £30.41 as at 15/01/13.

According to the statement, the balance owing was £12430.96 at the time of settlement, and £10619.56 of this was settled by a cash repayment. The remaining £1811.40 was settled by crediting the account by £2074.45, and then debiting the account by £263.05. This £1811.40 appears to be the only PPI rebate that could have been made – if any rebate were made at all.

The debt was settled with a repayment of £10619.56. As 29.141% of this was PPI, then £3094.65 is due to be refunded.
The 8% interest on this PPI payment comes to £1220.22 as at 15/01/13.
Therefore, the refund on this loan should be £76.66 + £3094.65 + 30.41 + 1220.22 = £4421.94

So, totalling all 3 loans, we have £119.72 + £294.00 + £4421.94 = £4835.66
BH have offered £1199.11, which is £3636.55 less than it seems D1anne is entitled to.
If we deduct 20% Income Tax from the 8% SI (£275.80), their offer is still £3360.75 short, IMO.

It seems to me that the main problem here is that they have disregarded the settlement payment in Loan 3, and therefore the PPI contained within it.

FTAO Turbo, Have you had a chance to check BIlls info posted here ?? If so whats your thoughts ???

[Turboman]

Re: Black Horse PPI reclaim

hi

missed this

will look look this aft