BBC programme on PPI

[angryharfoot]

Dear Sir or Madam, I'm a BBC journalist currently working on a programme about PPI. The aim of the programme is to tell the story of what actually has happened. I'm very interested in talking to people with experience of selling it. If you have the relevant experience perhaps you could email me your contact details at anna.meisel@bbc.co.uk or call me on 02087525411. Your help will be much eppreciated. I look forward to hearing from you, Anna

[leclerc]

Re: BBC programme on PPI

Are you looking a bank people who work/did work within financial institutions or customers who were (mis)sold accounts? or those who reclaimed missold accounts?

Just to clarify the types of people you are looking to make contact with you

[angryharfoot]

Re: BBC programme on PPI

Hi - thank you for replying to my thread. I am looking to talk to people who work/used to work for banks/call centres etc. and have experience of selling PPI to customers. Thanks

[leclerc]

Re: BBC programme on PPI

I knew you would say that. How much info on PPI do you need? Incentives/bonuses? profit per policy?
I kinda was known by another name on the forums(natweststaffmember) so kinda might have known some of that kinda information. Will need to ask someone here if they still have some information that might be useful for you

[angryharfoot]

Re: BBC programme on PPI

Leclerc - do you want to email me your telephone number and I will give you a call? Might be easier if we have a quick chat. Best Regards, Anna

[mercury-the-messenger]

Re: BBC programme on PPI

have a read of this thread ----

http://www.legalbeagles.info/forums/...Regs&highlight=

it will reveal company boasts regarding ppi sales techniques

could do with a bit of help trying to identify the bank in one of the posts

[angryharfoot]

Re: BBC programme on PPI

Thanks for replying to my post. Sadly I don't have access to it. Would you be available for a quick chat on the phone? If so, could you email me your contact details at anna.meisel@bbc.co.uk. Thank you.

[mercury-the-messenger]

Re: BBC programme on PPI

read all of this link


http://www.fts-ltd.com/vertical1.php#dc

provides an insight into how PPI was sold pre January 2005 -- regulation



Secrets revealed on how a company "used" extra "opportunities" to sell PPI pre the 2005 Regulations. including boosting debt collection etc etc

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quoting from the above link it appears this bragging (self condeming ) info was posted around 2003/2004

"FINANCIAL OUTBOUND TELESALES



Client
A leading provider of store credit cards

Objective
Our client needed to address the apathy of card-holding customers who were not using their store cards once they had benefited from a low percentage-rate for balance transfers.

Solution
FTS called 'dormant' cardholders to promote the card, the service and the store in order to revive customer interest and spending. We also suggested that each call was an opportunity to sell payment protection insurance.

Outcome
Outbound calls achieved an excellent conversion rate of 18.5% with a minimal cancellation rate of 2.5% in the first 60 days. This is now an ongoing campaign. Due to impending FSA regulation, store staff will not be able to sell this product after January 2005; the client is therefore reliant on FTS for income generation coupled with first class customer service"


so it appears (by the companies own admission) to that this company actually sold the ppi on these storecards in the period pre 14th Jan 2005 -regulation- obviously this company knew nothing about the individuals it phoned circumstances. ...........................methinks

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can anyone identify the subsidary here ? looks like this bragging was done 2003 /2004 ?



INBOUND SALES - RETAIL

Client

A large subsidiary of one of the top 5 banks in the UK market for retail credit card services. Our client 'partners' with retailers in most sectors to advance customer relationships by developing brand-led in-store financial products.

Objectives

In-store conversion rates for sale of Card Payment Protection vary enormously. The challenge for FTS was to offer a successful contact centre solution to increase revenue generated per card; increase customer retention; increase store card balance; increase card usage and footfall ... and to increase communication of brand values to the customer.

Solution

In partnership with our client and sister company, Cardif Pinnacle, FTS developed a sales programme based on a very simple concept: all newly issued cards would include an 'activation' sticker requesting each card-holder to activate their card by calling a non-geographical number. This call would provide a second opportunity to offer Card Payment Protection.

Outcome

Since the change in regulation in January 2005, store staff have no longer been allowed to sell Payment Protection products in-store. All insurance sales now have to be undertaken in a controlled and compliant environment that is FSA registered. The onus is fully on FTS to compensate for sales lost at point-of-sale!


to quote FTS "Our parent company is BNP Paribas Assurance*, a global provider of insurance and savings products. Key trading entities of BNP Paribas Assurance, Cardif Assurance Vie and Cardif-Assurances"


so on quoting "This call would provide a second opportunity to offer Card Payment Protection." methinks we can see who actually sold the ppi here ? pre 14th January 2005
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