HSBC PPI Claim

[SuzieK]

Hi, I have recently made two PPI claims and recieved a letter stating that they propose to offer me the full amount paid out along with an element of of gross interest, fair enough and it would take 4 weeks to go into my designated bank account, so off I trot to my nearest HSBC and show them proof of identity with a signed acceptance form as required by them, the person in the bank said they would send it by internal mail, sorted or so I thought.
Week later another letter comes saying that they will need to carry out a full investigation and I will have to wait for my turn basically.
Surely a bit late? after they have accepted my complaint reviewed by there Regulated Sales Complaints Team in accordance with the FSA.
Is this just to stall payment or do they really have the time to fully investigate every claim?

[leclerc]

Re: HSBC PPI Claim

Hi, I have recently made two PPI claims and recieved a letter stating that they propose to offer me the full amount paid out along with an element of of gross interest, fair enough and it would take 4 weeks to go into my designated bank account, so off I trot to my nearest HSBC and show them proof of identity with a signed acceptance form as required by them, the person in the bank said they would send it by internal mail, sorted or so I thought.
Week later another letter comes saying that they will need to carry out a full investigation and I will have to wait for my turn basically.
Surely a bit late? after they have accepted my complaint reviewed by there Regulated Sales Complaints Team in accordance with the FSA.
Is this just to stall payment or do they really have the time to fully investigate every claim?

Please tell us that you have kept a copy of the offer?

[di30]

Re: HSBC PPI Claim

Hi

Well done on your success!

More than likely to be a stalling tactic.

And as you said, you've already been through the procedures.

You could try emailing the CEO of the business.

Good luck.

[di30]

Re: HSBC PPI Claim

Chief Executive officer (CEO email contact)

chiefexecutivehsbcbank@hsbc.com

Hope this helps, please keep us posted, cheers.

[SuzieK]

Re: HSBC PPI Claim

Thank you all for your quick replays, oh yes have photocopys of everything, there is still two weeks to go, so waits with baited breath.
Trying hard not to spend it yet, well did buy an Ipad2, keeps the grandchildren happy.
No wonder there are so many firms willing to help, check out the commission first, some are 25%

[SuzieK]

Re: HSBC PPI Claim

Hi everyone, good news! HSBC have paid out into my LLoyds Bank Account today, cant argue with that.
Well done HSBC! carry on doing a full investigation if you must, I'm a happy bunny now.