Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

[cappo]

Re: Latest updates on PPI Judicial Review and claims on hold

looks like the banks and judicial reviews are not strange bedfellows!





http://www.guardian.co.uk/business/2...money.politics

[leclerc]

Re: Latest updates on PPI Judicial Review and claims on hold

HBOS is owned by LloydsBanking Group.......can you clarify if they said RBS rather than HBOS since they do not give any annual report?

[cardinals]

Re: Latest updates on PPI Judicial Review and claims on hold

Interesting 'gossip' from The Telegraph.

Note the announcement date is Thursday.

HBOS and Barclay's results announcements did not quantify PPI liabilities. Is he about to break ranks given his previous position at Santander?

Article below:

Lloyds to draw line under its toxic debt

Lloyds Banking Group will this week attempt to bring down the curtain on a history of dealing with toxic assets as the new chief executive, Antonio Horta Osorio, tries to "clear the decks" at the state-owned lender.


The interim report of the Independent Commission on Banking singled out Lloyds for more asset disposals. Photo: PA







By Harry Wilson, Banking Correspondent 8:00AM BST 01 May 2011 3 Comments


Mr Horta Osorio, presenting his first set of results as head of Lloyds, will draw a line under many of the bank's problem assets as he announces further provisions against Irish loans and payment protection insurance compensation claims.

Mr Horta Osorio will use his interim management statement on Thursday to write down the lender's toxic assets ahead of the publication in June of a strategy review.

It comes just weeks after the release of the interim report of the Independent Commission on Banking, which singled out Lloyds for more asset disposals.

Mr Horta Osorio, who took took over the chief executive's role from Eric Daniels at the beginning of March, has already accelerated the bank's sale of several hundred branches but is known to disagree with the ICB's suggestion. He is also looking to sell off the Scottish Widows business

Next month's strategy review is expected to provide more detail on the plans for the slimming down of the bank. "It won't be an academic exercise. This will be Antonio laying down exactly what he wants to do with the bank and how's he going to do it," a source told The Sunday Telegraph.

[Paul210]

Re: Latest updates on PPI Judicial Review and claims on hold

leclercs comments may not be popular with all but he is raising some valid points, a ranting letter expecting complaints staff to look at either sympathetically or otherwise will not acheive the desired end result, it will simply generate the usual standardised response, probably just making you more irate!

Whilst I understand venting like this may make you feel like you've acheived something it will not progress the matter any further with the lender, they are used to receiving such correspondence and it simply a case of water off a ducks back, they dont care about the consumers circumstances or feelings and i doubt theyll start anytime soon (may not be fair and just but unfortunately is the truth)

As lecelerc states stick to the facts and at least make them work, for the banks this is just a case of "playing the game", its always best to try and remove emotions (anger or otherwise) from your dealings with them and take them on in the same way.

[leclerc]

Re: Latest updates on PPI Judicial Review and claims on hold

Just sent this to MBNA.
Probably get a generic reply as per usual.
So bloody ****ed off!




To whom it may concern

Reference number XXXXXX

Account numbers
XXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXXX, XXXXXXXX

Let me introduce myself, my name is 'I HATE BANKS' the son of 'I ALSO HATE BANKS' of whom the above accounts belong to. I currently have complaints against MBNA for and on behalf of my father for missold PPI insurance. I have been authorised (numerous) times by my father to have full access to the accounts. Please check your records before writing back that I am not the account holder. I am not the account holder but I am fully authorised to deal with the accounts.
I assume that by "i hate banks" and "I also hate banks" is the real names, lol!
MBNA have left my father and myself with no other choice but put pen to paper so to speak. It's quite ironic that I have to make another formal complaint about an already pending complaint.
This paragraph is irrelevant.
As we are all aware the PPI misseling has rocked both banks and customers for entirely different reasons might I add. The banks have been profiting for years from this infamous product and some customers have been left in debt because of it. However we the customers have now decided to fight back for what is rightfully ours. With the help of consumer internet forums and TV coverage from the likes of Martin Lewis we the consumer are slowly but surely winning.
Completely irrelevant
My father is fast approaching retirement which for any working class man is a daunting prospect, especially financially.

My father has had numerous loans with MBNA over a period of probably 10 years all with PPI. A product he never needed or asked for.

We are now in the process of trying to get those PPI premiums refunded. However we are struggling. MBNA was very, very happy to take the payment each month for PPI on my father's loans but aren't as forthcoming to paying it back.
Why are you struggling cos this needs to be explained.
As you are aware we have 5 complaints pending about 5 accounts with MBNA.
They won't be aware and don't assume that they are. State that you have 5 complaints pending about 5 separate PPI misselling allegations.
These have been more or less constantly on hold because of the Judicial Review and any subsequently appeal.
They are either on hold or they aren't, there is no middle ground.
This hold is totally unlawful and illegal. It has not at ANY time been sanctioned or authorised by the MBNA's regulator, the FSA. Yet the MBNA still continue to defy their regulator's rules and show utter contempt and lack of respect and remorse to the thousands of customers who have been sold PPI.
It isn't illegal or unlawful to put a claim on hold pending the outcome of a legal challenge, however, they certainly do not have a waiver from the regulator to do so. I think your interpretations of what other customers feel is irrelevant since this letter is about your cases and your cases alone.

This just isn't good enough. It really isn't. If my father had ever missed a monthly payment (which he NEVER did) on any of his loans, I'm pretty sure MBNA would of addressed the situation immediately to make sure they did get their monthly payment. However when MBNA owe their customers money they hide behind court cases and supposed sanctioned holds by the FSA.
Since the complaint may not have been dealt with or where the amount of the redress/compensation is at issue, there would be a problem. The same way as if during the period of time bank charges cases were paid out that the amount was disputed then there would be a delay in the resolution of the complaint. I do think you can state your frustration but I don't think it's that relevant in the paragraph above.

I have just had a call with your Customer Advocate Office and of course was given the same old lines of 'hold' 'judicial review' 'appeal' 'we are waiting to receive further advice' etc. Just as well I recorded the conversation as the lady did say that the current hold on PPI complaints WAS sanctioned and authorised by the FSA. Really? I'm pretty sure when I looked at the FSA website a few mins ago it said it expected banks to process complaints as normal regardless of the Judicial Review or any subsequent appeal.

I think you need to state that they have said that the hold on cases was referred but state that you would like the link to where it allows for a hold on complaints around PPI cases on the FSA website. Challenge them to state where it is rather than saying you couldn't find it.(albeit you might want to point them to the link to the letter which states the opposite---http://www.fsa.gov.uk/pages/consumerinformation/product_news/insurance/pdf/fsa_ppi_letter.pdf)
Please do not tell me that I can take my complaint to the FOS. As we both know they are now totally inundated and overwhelmed with PPI complaints and have a 2 year waiting list. Would MBNA have waited 2 years if my father hadn't been able to pay his loans? I doubt it. I doubt it very much. So why should my father's complaint be placed on an illegal hold? Why should my father have to go through the FOS to wait 2 years to get money that is rightfully is? It just isn't good enough and MBNA should be sorting out my father's complaint with immediate effect without ANY input from the FOS.
Why is your complaint not already at the FOS if it has been 8 weeks? Where does the 2 year waiting list come from? It's not an illegal hold(it's not a criminal act) The case is now unlikely to last a further 2 years so the paragraph is irrelevant, however if they have not already dealt with the case in the manner in which the FSA have stated in the letter above then attack them on that specific point.

I am very frustrated and angry with the way MBNA have treated my father. He's a customer of 10 years who never once missed a payment of any of his loans.
How can you justify putting complaints on hold for months which the FSA have NEVER auhorised or sanctioned?Because the legal issues remain unresolved. That last question was too easy.


Please do not send a generic reply.

Banks do not do freehand responses. They will all be templated so you will get a generic response but if you work within the guidelines of the FSA letter and any potential failures in the process then you might make them work harder for their money

[cappo]

Re: Latest updates on PPI Judicial Review and claims on hold

Just sent this to MBNA.
Probably get a generic reply as per usual.
So bloody ****ed off!




To whom it may concern

Reference number XXXXXX

Account numbers
XXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXXX, XXXXXXXX

Let me introduce myself, my name is 'I HATE BANKS' the son of 'I ALSO HATE BANKS' of whom the above accounts belong to. I currently have complaints against MBNA for and on behalf of my father for missold PPI insurance. I have been authorised (numerous) times by my father to have full access to the accounts. Please check your records before writing back that I am not the account holder. I am not the account holder but I am fully authorised to deal with the accounts.

MBNA have left my father and myself with no other choice but put pen to paper so to speak. It's quite ironic that I have to make another formal complaint about an already pending complaint.

As we are all aware the PPI misseling has rocked both banks and customers for entirely different reasons might I add. The banks have been profiting for years from this infamous product and some customers have been left in debt because of it. However we the customers have now decided to fight back for what is rightfully ours. With the help of consumer internet forums and TV coverage from the likes of Martin Lewis we the consumer are slowly but surely winning.

My father is fast approaching retirement which for any working class man is a daunting prospect, especially financially.

My father has had numerous loans with MBNA over a period of probably 10 years all with PPI. A product he never needed or asked for.

We are now in the process of trying to get those PPI premiums refunded. However we are struggling. MBNA was very, very happy to take the payment each month for PPI on my father's loans but aren't as forthcoming to paying it back.

As you are aware we have 5 complaints pending about 5 accounts with MBNA.

These have been more or less constantly on hold because of the Judicial Review and any subsequently appeal.

This hold is totally unlawful and illegal. It has not at ANY time been sanctioned or authorised by the MBNA's regulator, the FSA. Yet the MBNA still continue to defy their regulator's rules and show utter contempt and lack of respect and remorse to the thousands of customers who have been sold PPI.

This just isn't good enough. It really isn't. If my father had ever missed a monthly payment (which he NEVER did) on any of his loans, I'm pretty sure MBNA would of addressed the situation immediately to make sure they did get their monthly payment. However when MBNA owe their customers money they hide behind court cases and supposed sanctioned holds by the FSA.

I have just had a call with your Customer Advocate Office and of course was given the same old lines of 'hold' 'judicial review' 'appeal' 'we are waiting to receive further advice' etc. Just as well I recorded the conversation as the lady did say that the current hold on PPI complaints WAS sanctioned and authorised by the FSA. Really? I'm pretty sure when I looked at the FSA website a few mins ago it said it expected banks to process complaints as normal regardless of the Judicial Review or any subsequent appeal.

Please do not tell me that I can take my complaint to the FOS. As we both know they are now totally inundated and overwhelmed with PPI complaints and have a 2 year waiting list. Would MBNA have waited 2 years if my father hadn't been able to pay his loans? I doubt it. I doubt it very much. So why should my father's complaint be placed on an illegal hold? Why should my father have to go through the FOS to wait 2 years to get money that is rightfully is? It just isn't good enough and MBNA should be sorting out my father's complaint with immediate effect without ANY input from the FOS.
I am very frustrated and angry with the way MBNA have treated my father. He's a customer of 10 years who never once missed a payment of any of his loans.
How can you justify putting complaints on hold for months which the FSA have NEVER auhorised or sanctioned?
Please do not send a generic reply.

hear hear soapy,thats the spirit

[SoapyBubbles]

Re: Latest updates on PPI Judicial Review and claims on hold

Just sent this to MBNA.
Probably get a generic reply as per usual.
So bloody ****ed off!




To whom it may concern

Reference number XXXXXX

Account numbers
XXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXXX, XXXXXXXX

Let me introduce myself, my name is 'I HATE BANKS' the son of 'I ALSO HATE BANKS' of whom the above accounts belong to. I currently have complaints against MBNA for and on behalf of my father for missold PPI insurance. I have been authorised (numerous) times by my father to have full access to the accounts. Please check your records before writing back that I am not the account holder. I am not the account holder but I am fully authorised to deal with the accounts.

MBNA have left my father and myself with no other choice but put pen to paper so to speak. It's quite ironic that I have to make another formal complaint about an already pending complaint.

As we are all aware the PPI misseling has rocked both banks and customers for entirely different reasons might I add. The banks have been profiting for years from this infamous product and some customers have been left in debt because of it. However we the customers have now decided to fight back for what is rightfully ours. With the help of consumer internet forums and TV coverage from the likes of Martin Lewis we the consumer are slowly but surely winning.

My father is fast approaching retirement which for any working class man is a daunting prospect, especially financially.

My father has had numerous loans with MBNA over a period of probably 10 years all with PPI. A product he never needed or asked for.

We are now in the process of trying to get those PPI premiums refunded. However we are struggling. MBNA was very, very happy to take the payment each month for PPI on my father's loans but aren't as forthcoming to paying it back.

As you are aware we have 5 complaints pending about 5 accounts with MBNA.

These have been more or less constantly on hold because of the Judicial Review and any subsequently appeal.

This hold is totally unlawful and illegal. It has not at ANY time been sanctioned or authorised by the MBNA's regulator, the FSA. Yet the MBNA still continue to defy their regulator's rules and show utter contempt and lack of respect and remorse to the thousands of customers who have been sold PPI.

This just isn't good enough. It really isn't. If my father had ever missed a monthly payment (which he NEVER did) on any of his loans, I'm pretty sure MBNA would of addressed the situation immediately to make sure they did get their monthly payment. However when MBNA owe their customers money they hide behind court cases and supposed sanctioned holds by the FSA.

I have just had a call with your Customer Advocate Office and of course was given the same old lines of 'hold' 'judicial review' 'appeal' 'we are waiting to receive further advice' etc. Just as well I recorded the conversation as the lady did say that the current hold on PPI complaints WAS sanctioned and authorised by the FSA. Really? I'm pretty sure when I looked at the FSA website a few mins ago it said it expected banks to process complaints as normal regardless of the Judicial Review or any subsequent appeal.

Please do not tell me that I can take my complaint to the FOS. As we both know they are now totally inundated and overwhelmed with PPI complaints and have a 2 year waiting list. Would MBNA have waited 2 years if my father hadn't been able to pay his loans? I doubt it. I doubt it very much. So why should my father's complaint be placed on an illegal hold? Why should my father have to go through the FOS to wait 2 years to get money that is rightfully is? It just isn't good enough and MBNA should be sorting out my father's complaint with immediate effect without ANY input from the FOS.
I am very frustrated and angry with the way MBNA have treated my father. He's a customer of 10 years who never once missed a payment of any of his loans.
How can you justify putting complaints on hold for months which the FSA have NEVER auhorised or sanctioned?
Please do not send a generic reply.

[Angry Cat]

Re: Latest updates on PPI Judicial Review and claims on hold

With regards to the so-called regulation of the selling of General Insurance.
In 2005, the FSA took over from the GISC:
http://www.fsa.gov.uk/pages/Library/.../0923_cb.shtml

Prior, to the GISCs so-called regulation it was the ABIs task.

Both the GISC and the ABI had codes of conduct that had to be followed re: the selling of General Insurance.
Most reputable firms would have subscribed to the ABI and the later GISC voluntary codes of practice.

[EXC]

Re: Latest updates on PPI Judicial Review and claims on hold

http://www.fsa.gov.uk/pages/Library/...2009/129.shtml



i,ve found this which seems to support your idea about going back to 2005 exc

The FSA are currently consulting on complaints handling and will be issuing more specific guidance on Root Cause Analysis in August.

http://www.fsa.gov.uk/pubs/cp/cp10_21.pdf

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

Eight days from tomorrow left for the BBA to decide, will be surprised if they came up with a decision sooner, although the main of us believe they will get an appeal.
So I expect banks etc will be very busy with meetings as from returning to work tomorrow.
I suppose we're all just eager to know lol.

[leclerc]

Re: Latest updates on PPI Judicial Review and claims on hold

Apologies if this is already there but this is from Ombudsman News April/May edition
issue 93 - April/May 2011

EDIT: It has :o

[pompeyfaith]

Re: Latest updates on PPI Judicial Review and claims on hold

Although the limitations act dictates that it is 6 yrs, the nutshell is proof in that if you can prove that you paid it before this date then you may have recourse, but whether the FOS will support you pre 2005 is a different matter and you may have to go another route on pre 2005 claims.

How you word your letters and evidence pre 2005 claims is very important as that could be the difference between win or lose

[leclerc]

Re: Latest updates on PPI Judicial Review and claims on hold

To clarify the 2005 thing, that is when the FOS/FSA took over regulation. I am sure AC can tell you who regulated the industry prior to that date(mainly cos I cannot remember and I know you have those facts to hand more easily than me).
PPI reclaims can go further back(we have seen that Welcome are dealing with pre 2005 cases in spite of being in default whilst the FSCS are dealing with post 2005 cases---am being lazy with dates but the info is on the Welcome Finance thread already).

[cappo]

Re: Latest updates on PPI Judicial Review and claims on hold

http://www.fsa.gov.uk/pages/Library/...2009/129.shtml



i,ve found this which seems to support your idea about going back to 2005 exc

[EXC]

Re: Latest updates on PPI Judicial Review and claims on hold

just a question guys,forgive my ignorance but just how far are banks going to have to go back time wise on these complaints,(where they have to contact customers) sorry if i,ve missed the answer on the posts here i,ve not been on here much in the last few days.

Good question. The Policy Statement doesn't appear to give a precise deadline although all the other requirements (evidential provisions etc) take effect from Jan 2005 - when the FSA took over responsibility for insurance regulation. So I would imagine Jan 2005.