Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

[SoapyBubbles]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

So even though all this is over, they still want to hold on to our complaints!

Surely they know the score by now, isn't it something like a week tomorrow Lloyds caved in?

This is not right though really is it?

Hi Di!

Has Lloyds or any other bank provided detailed information either via their websites or on the phone to customers who's complaints were on hold during the JR?

I can find nothing. I can find plenty of info on Barclays website if you want to start a PPI complaint but can find absolutely no information relevant to tweeps that have have already submitted complaints months ago which were then put on an unsanctioned hold.

[di30]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

So even though all this is over, they still want to hold on to our complaints!

Surely they know the score by now, isn't it something like a week tomorrow Lloyds caved in?

This is not right though really is it?

[SoapyBubbles]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Hmmmmmm so had a call with both MBNA and Barclays today regarding PPI complaints which have been on hold for the last 6-7 months.

Both seemed to be using the same lines such as

'still waiting on guidance'

'no timescales'

'reviewing information from the FSA and FOS to see what our next step is'

I know Barclays and other banks have information on their websites for people who are about to start a complaint about PPI.

However I do detect a distinct lack of information for customers who have waited 6 months and more during the Judicial Review.

And now that the Judicial Review is totally finished, the banks are still not supplying ANY information to the customers who have waited patiently the last 6-7 months whilst their complaints were on hold.

Granted I know the JR only really finished on Monday past, but surely ALL the banks should have immediately responded to the customers they have made wait for half a year? I don't think a line on their websites stating that if you have already submitted a complaint with regards to PPI that they will be in contact with you, is good enough. There should be detailed information on their websites and available by phone for the customers that have been waiting.

Are all banks using the same lines?

If your bank had put your complaint on hold because of the Judicial Review, what information have you received now that the Judicial Review is finished?

Surely there's something fishy going on if they are all using the same lines like

'waiting on guidance'


As I said I know the JR really only did finish on Monday past and perhaps and I should give the banks a little time to get things sorted. There again they did put my complaints on hold for 6 months so why should I give them anything!?

Screw em!

[Angry Cat]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

I guessed as much:
There will be much dragging of heels...

[stevesouth33]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

M&S money is exactly the same, 'waiting for guidance' but all the guidance they need is contained within the dreaded principles, but the impression I got is that they just have not got the infrastructure to deal with it as it came as such a surprise (no appeal). The other thing that is obvious is the credit card companies seem to be way behind the bigger banks, and it is clear that HSBC are really narked and just digging their pretty little heals in (bit like a baby and a rattle). i think they might also start erring on the side of the customer rather than loading the FOS with more non-upheld complaints. I also think that their approach will end up being the same as each other it is just taking time for them to sort it out, and banks love to take time to sort things out.

[pompeyfaith]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

MBNA website is of the websites referring to the old info

No surprises there then

[Angry Cat]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Hi Steve,

yip does indeed sound like the same problems I've been encountering with MBNA/Bank of America. I called them on Monday afternoon when the news was released there was no appeal. Their generic response was 'we are still waiting on guidance'. I then told them my complaint was on hold for 7 months and the law of the land has given the banks all the guidance they need, so who exactly are they waiting on guidance from. All I kept getting was 'we have no further information' to give you'. So...

I called MBNA back today and asked for an update on my pending complaints. Guess what I was told? That they were still waiting on guidance! I was now very angry and began raising my voice. I demanded to know who they are waiting on guidance from and when they hope to receive this guidance. The lady and myself then exchanged a few remarks but my question was still not answered. I told her that Lloyds and Barclays and lots of information on their websites with regards to what happens now that there is no appeal. I told her MBNA's website has absolutely nothing on it. Considering the size of the MBNA and the PPI they have sold I thought that it would of been updated immediately. The lady then told me to wait as she went to talk to her manager. So appox 15 mins waiting she come back to me. She informed me that she would hope that the final response to my complaint could be received as early as late next week (as it was one of the first to be put on hold) however she could not guarantee this. She also told me that the MBNA complaints department were waiting on further guidance/information from senior managers within the company. They hope this information will be passed down from the senior managers soon and then the public will be made aware of how MBNA will be handling complaints.

She give me her number and extension and told me to call back next Thursday for an update.

Who knows their website might be updated before then.

I think 'leclerc' said that Bank of America had updated their website with regards to how they will handle PPI complaints but I can't seem to find this information.

Not surprised about MBNA; the left hand never seems to know what the right hand is doing.

I also cannot find any information on the BoA site either?
Perhaps, leclerc will provide a link?

[SoapyBubbles]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

I spoke again today with RBOS (mint complaint) and they have once again told me that they are working out the finer details with the FSA and are not in a position to update their information or provide any final responses until they have had that guidance, the also confirmed that my cmplaint is still on hold as are all the others. I spoke to the FSA and they said that is not the case and they should have implemented the new rules in December and should now be handling all complaints as normal, which they are clearly not doing. The FSA took all the details from me and the have passed the information including the number I dialled and the person I spoke to, to their RBOS enforement team for them to look at.

Does seem a bit funny though that HSBC and RBOS are so far behind and M&S money is still today showing on their website under complaints handling a link to the BBA judicial reviews old message. Feels like some of the Banks were really certain this was going to be a protracted appeal process - and have not prepared for this eventuality at all - bless them!

Hi Steve,

yip does indeed sound like the same problems I've been encountering with MBNA/Bank of America. I called them on Monday afternoon when the news was released there was no appeal. Their generic response was 'we are still waiting on guidance'. I then told them my complaint was on hold for 7 months and the law of the land has given the banks all the guidance they need, so who exactly are they waiting on guidance from. All I kept getting was 'we have no further information' to give you'. So...

I called MBNA back today and asked for an update on my pending complaints. Guess what I was told? That they were still waiting on guidance! I was now very angry and began raising my voice. I demanded to know who they are waiting on guidance from and when they hope to receive this guidance. The lady and myself then exchanged a few remarks but my question was still not answered. I told her that Lloyds and Barclays and lots of information on their websites with regards to what happens now that there is no appeal. I told her MBNA's website has absolutely nothing on it. Considering the size of the MBNA and the PPI they have sold I thought that it would of been updated immediately. The lady then told me to wait as she went to talk to her manager. So appox 15 mins waiting she come back to me. She informed me that she would hope that the final response to my complaint could be received as early as late next week (as it was one of the first to be put on hold) however she could not guarantee this. She also told me that the MBNA complaints department were waiting on further guidance/information from senior managers within the company. They hope this information will be passed down from the senior managers soon and then the public will be made aware of how MBNA will be handling complaints.

She give me her number and extension and told me to call back next Thursday for an update.

Who knows their website might be updated before then.

I think 'leclerc' said that Bank of America had updated their website with regards to how they will handle PPI complaints but I can't seem to find this information.

[Angry Cat]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Nothing on the MBNA site, apart from the usual:
http://www.mbna.co.uk/contact-us/#top

[stevesouth33]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

I just had a call with a FOS adjudicator regarding a complaint I made for four loans I had since 1996. The bank HFC had been refusing to deal with the FOS until they contacted them today and made an offer of redress. Unfortuantely the adjudicator is on holiday now for two weeks so I have to wait to get the details but that made my day. Maybe this is the first glimmer of change in a material way.

What's the rule again - never accept the first, second or third offer?

[Angry Cat]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

MBNA Europe Bank is a subsidiary of BoA.

Here is the BoA complaints procedure:
http://www.bankofamerica.co.uk/conta...nts-procedure/

[stevesouth33]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

FSA Details below and I went to option 1 on the automated service - takes about 15 minutes as they are very detailed in the information that the need.

Call us

You can call the Consumer Helpline Monday to Friday (excluding Bank Holidays) from 8am to 6pm:
Telephone: 0845 606 1234
Typetalk: 18001 0845 606 1234
From overseas: (+44) 20 7066 1000 (main switchboard)
We are committed to providing you with a quality service, so calls may be recorded or monitored for training purposes.

[cappo]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

I spoke again today with RBOS (mint complaint) and they have once again told me that they are working out the finer details with the FSA and are not in a position to update their information or provide any final responses until they have had that guidance, the also confirmed that my cmplaint is still on hold as are all the others. I spoke to the FSA and they said that is not the case and they should have implemented the new rules in December and should now be handling all complaints as normal, which they are clearly not doing. The FSA took all the details from me and the have passed the information including the number I dialled and the person I spoke to, to their RBOS enforement team for them to look at.

Does seem a bit funny though that HSBC and RBOS are so far behind and M&S money is still today showing on their website under complaints handling a link to the BBA judicial reviews old message. Feels like some of the Banks were really certain this was going to be a protracted appeal process - and have not prepared for this eventuality at all - bless them!

have you got the contact details i.e phone numbers for the fsa etc steve,might be handy for people on here who need to complain about a lenders response to there complaint.

[stevesouth33]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

I spoke again today with RBOS (mint complaint) and they have once again told me that they are working out the finer details with the FSA and are not in a position to update their information or provide any final responses until they have had that guidance, the also confirmed that my cmplaint is still on hold as are all the others. I spoke to the FSA and they said that is not the case and they should have implemented the new rules in December and should now be handling all complaints as normal, which they are clearly not doing. The FSA took all the details from me and the have passed the information including the number I dialled and the person I spoke to, to their RBOS enforement team for them to look at.

Does seem a bit funny though that HSBC and RBOS are so far behind and M&S money is still today showing on their website under complaints handling a link to the BBA judicial reviews old message. Feels like some of the Banks were really certain this was going to be a protracted appeal process - and have not prepared for this eventuality at all - bless them!

[SoapyBubbles]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

MBNA are not the same thing to be honest. MBNA website is of the websites referring to the old info

Have you a link to the info on the 'Bank of America' website?