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online PPI resource
home » publications » technical notes » online PPI resource
online PPI resource
In this section of our website you'll find a collection of online documents, reference materials and links – giving more background to our work on complaints involving payment protection insurance (PPI).
This section may be of particular interest to businesses and consumer advisers.
our consumer factsheet on ...
payment protection insurance [PDF version opens in new window]
our factsheet for consumers, looking at the issues that most frequently crop up in disputes about payment protection insurance (PPI)
standard documentation for PPI complaints
designed to encourage more efficient, co-ordinated and consistent handling of PPI complaints across the financial services industry
CASE STUDIES - online PPI resource, payment protection insurance (PPI) case studies
an overview of the ombudsman's approach
This section of our online PPI resource provides an overview of the ombudsman's approach to some of the common issues raised in disputes about payment protection insurance (PPI) – including single-premium policies and policies relating to both secured and unsecured lending:
online PPI resource
home » publications » technical notes » online PPI resource
online PPI resource
In this section of our website you'll find a collection of online documents, reference materials and links – giving more background to our work on complaints involving payment protection insurance (PPI).
This section may be of particular interest to businesses and consumer advisers.
our consumer factsheet on ...
payment protection insurance [PDF version opens in new window]
our factsheet for consumers, looking at the issues that most frequently crop up in disputes about payment protection insurance (PPI)
standard documentation for PPI complaints
designed to encourage more efficient, co-ordinated and consistent handling of PPI complaints across the financial services industry
- consumer questionnaire [in Word format]
for consumers bringing a PPI complaint (either to a business or to the ombudsman service) - business response form [in Word format]
to be completed by businesses when a complaint is referred to the ombudsman service - practical guide to the consumer questionnaire and business response form
CASE STUDIES - online PPI resource, payment protection insurance (PPI) case studies
an overview of the ombudsman's approach
This section of our online PPI resource provides an overview of the ombudsman's approach to some of the common issues raised in disputes about payment protection insurance (PPI) – including single-premium policies and policies relating to both secured and unsecured lending:
- how does the ombudsman service assess PPI sales-complaints?
- what are the relevant considerations in deciding PPI sales-complaints?
- what were the relevant regulatory rules and codes?
- did the firm provide adequate product and price information?
- did the firm make a recommendation or give advice?
- has the firm assessed suitability fairly?
- how does the ombudsman service approach redress where a PPI policy has been mis-sold?
