Cento Customer / Client Review

[TUTTSI]

Re: Cento Customer / Client Review

Hi Potless

A very warm welcome to Legal Beagles.

Please let us know what response you receive from the MOJ regarding Cento and also when you receive the refund back from Cento could you also see who the signature is on the cheque.

Also if you could confirm if you ever had any dealings with loans.co.uk

Tuttsi

[potless1]

Re: Cento Customer / Client Review

ok will do, regarding loans direct, i have most probably had a quote from them in the past but thats about it.

[TUTTSI]

Re: Cento Customer / Client Review

The reason I asked about Loans.co.uk is that many of the peeps that have been contacted by Cento also had made enquiries with Loans.co.uk. It is my hunch that the data that was stolen in 2007 could well be the personal data which Cento are working from.

Please also take a read of the article from the BBC1 yesterday morning, they also interviewed me and I am mentioned in the article.
Ministry warns on debt write-offs


By Brian Milligan
Business reporter, BBC News


Mr Sharrock says he paid a fee but received no service

The Ministry of Justice has warned consumers about the dangers of trying to get debts written off.
They say hundreds of claims management companies are charging large up-front fees, and making misleading claims about the chances of success.
Steve Sharrock, an oil engineer from Manchester, received a phone call from one such company, out of the blue.
They told him there was a 99.9% chance that they could get his credit card debts written off entirely.
This was because the credit card companies may have made mistakes in the paperwork which would breach the Consumer Credit Act.
'Con'
But after paying an upfront fee of £275, Mr Sharrock never heard from the company again.
"It's just a scam," he told the BBC.
If there is a genuine issue about debt, the right thing is to talk to your lender first, not to find some other way of wiping your debt


Kevin Rousell, Ministry of Justice

"They're obviously only concerned about getting money off you as quickly as they can. It's a con."
The company that approached Mr Sharrock wasn't licensed by the Ministry of Justice.
But even amongst more legitimate claims companies, consumer groups say the assertions they make in their adverts are often misleading.
Typically one company claims on its website that "80% of all credit agreements may be unenforceable".
In other words, the chances of getting your debts written off are high.
'Talk to lender'
But the Citizens Advice Bureau believes such figures are completely unrealistic.
Sue Edwards, the CAB's head of consumer policy, says the chances of getting any debts written off in this way are "probably quite slim."
The Ministry of Justice has already issued two warnings about such claims. But with new companies springing up every week, the ministry is struggling to keep up with them.
Kevin Rousell from the ministry suggests consumers should never pay any money up front, and they should find other ways of getting rid of debt
"If there is a genuine issue about debt, the right thing is to talk to your lender first, not to find some other way of wiping your debt," he said.
The Ministry now has a team of 34 enforcement officers in the Midlands, including five new recruits. Their job is to crack down on misleading claims, and, if necessary, remove operating licences.
'Angry'
But it isn't only people with credit card debt who are being targeted by the claims companies.
Denise Silverstein, from north London, was surprised to receive a phone call in April, from a company offering to wipe her mortgage debt of £3,000. In fact she had paid off the mortgage some time ago.
She was asked to pay £50 up front, but "found out at a later stage that they would take another 20%".
She was also upset that she and her husband had been cold-called, on an ex-directory number.
"I feel very angry," she added.
A judge at Chester Crown Court has estimated that as many as 100,000 people may now be trying to get their debts written off via the courts. So even if some of them are eventually successful, it will take a long time for their cases to be proven.

[potless1]

Re: Cento Customer / Client Review

Just went on postoffice website to track the pack which i sent back to Cento & it was delivered today so got straight on the phone to Cento & the woman said that they have to open the pack i sent back before they can issue a refund as it is company policy & she said they have recieved a lot of packs today & she is going through them, i asked her how long it would take to finish going through all today's pack & she said about an hour & asked me if i wanted her to call me back when she reaches my pack but i told her i would call her back dead on an hour ! 2 mins later she rang back & said my pack was next up (what a surprise) & that she would pass it on to her manager who would send out the cheque which i should recieve within 3-4 working days !
We'll wait & see !

[TUTTSI]

Re: Cento Customer / Client Review

Just went on postoffice website to track the pack which i sent back to Cento & it was delivered today so got straight on the phone to Cento & the woman said that they have to open the pack i sent back before they can issue a refund as it is company policy & she said they have recieved a lot of packs today & she is going through them, i asked her how long it would take to finish going through all today's pack & she said about an hour & asked me if i wanted her to call me back when she reaches my pack but i told her i would call her back dead on an hour ! 2 mins later she rang back & said my pack was next up (what a surprise) & that she would pass it on to her manager who would send out the cheque which i should recieve within 3-4 working days !
We'll wait & see !

Can you please let us know who the signature is on the cheque when you receive it.

Thanks

Tuttsi

[potless1]

Re: Cento Customer / Client Review

will do ! :thumb:

[potless1]

Re: Cento Customer / Client Review

gave them a call this afternoon regarding my refund & the woman said the manager would be dealing with that & she will get him to call me, alas no phone call ! i will be on the phone to them first thing in the morning & won't take no for an answer !

[TUTTSI]

Re: Cento Customer / Client Review

Have you put your request in writing?

[Sniffer]

Re: Cento Customer Review

Hi & welcome

Have a read of the following thread re Cento

Cento Client Review - BEWARE!!! - Legal Beagles

As for claiming back yourself, we can help you do this for FREE with the guides and advice on this site

PKea

THANK YOU - my good lady has received the same scam e-mail and phone call within the last two days and I was highly wary of it. Having looked on this site I feel that I was probably justified to do so!

Very helpful indeed - Thank you!!

[potless1]

Re: Cento Customer / Client Review

hi Tuttai, yes when i sent the pack back, i rang about 6 times today but the manager was always in a meeting, then all of a sudden he was at lunch & would be back at 3, i called at 3.05 & the women on the other end said he had been in meetings all moring & had gone home feeling tired, i said "I WANT MY MONEY BACK" !!! she then said someone was writing out the refunds today & she will make sure mine goes out today !

we'll see on tuesday ! :target:

Have you put your request in writing?

[potless1]

Re: Cento Customer / Client Review

Cheque arrived this morning !
signed by STANTON

here is the comp slip attached:
http://i282.photobucket.com/albums/k...-boy/001-9.jpg

[TUTTSI]

Re: Cento Customer / Client Review

Cheque arrived this morning !
signed by STANTON

here is the comp slip attached:
http://i282.photobucket.com/albums/k...-boy/001-9.jpg

Well done CENTO for the refund.

Stanton is not a name I have come accross before so thankyou for posting this info up.

Tuttsi xx

[potless1]

Re: Cento Customer / Client Review

I think i hounded them so much i think it was worth giving me my money back just to get rid of me ! i told them if i did not recieve my money by monday i would drive to them in wales & get it my self one way or another & i was surprised to get it today as my last call to them was about 2 yesterday afternoon.

[TUTTSI]

Re: Cento Customer / Client Review

I think i hounded them so much i think it was worth giving me my money back just to get rid of me ! i told them if i did not recieve my money by monday i would drive to them in wales & get it my self one way or another & i was surprised to get it today as my last call to them was about 2 yesterday afternoon.

Well whatever you said worked and I am pleased to see that Cento will keep their word and refund when asked to.

Tuttsi

[delmarie]

Re: Cento Customer Review

Hi there

I did not receive my pack initially so I wrote to them asking for my money back. I eventually received the pack 11 days after they took the money - and when I rang them they said they had not received my letter but in order to get a refund I had to send the pack back. Unfortunately because of when I received it I could not get it back to them within the two weeks cooling off period (obviously they deliberately sent it late to prevent me doing this) so when they got the pack they said I was too late - they also denied having telephone conversations with me. Good luck .