Cento Customer / Client Review

[TUTTSI]

Re: Cento Customer Review

Hi Delmarie

You should be writing a letter to for the attention of one of the directors, Mr Stanton who I believe is a director of Cento Client Review, new directors recently are Kevin Anthony Kearle and Damian Spooner, the Ltd company name is Client Connection Ltd, you should outline the sequence of events which happened and demand your money back as that was an unfair practice in delaying sending out the pack. Also, you should put a cc on you letter for the Ministry of Justice and of course you send them a copy, their contact details are here:-

Patrick Abernethy
Claims Management Officer
Claims Management Regulation
Monitoring and Compliance Unit
57-60 High Street
Burton on Trent
Staffordshire
DE14 1JS
www.claimsregulation.gov.uk
Telephone: 0845 450 6858
Fax: 0845 450 6866

Let us know if you pursue this and the response you get. Cento will be coming up for a review of the renewal of their licence very shortly so I expect they will want to keep things tuit sweet with the MOJ and will not want any bad marks against them as their licence actually expires 31st March 2010.

Tuttsi

Hi there

I did not receive my pack initially so I wrote to them asking for my money back. I eventually received the pack 11 days after they took the money - and when I rang them they said they had not received my letter but in order to get a refund I had to send the pack back. Unfortunately because of when I received it I could not get it back to them within the two weeks cooling off period (obviously they deliberately sent it late to prevent me doing this) so when they got the pack they said I was too late - they also denied having telephone conversations with me. Good luck .