Hi JamesLFC
Please give us a brief history of your issue with them and tell us where things currently stand.
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1) When was the first time you heard from Bank Smart and what was it about?
Not sure, 2020 during the pandemic.
2) Did you ever have any dealings with Francis Hughes? They're also known as Ascend Finance.
No, I have not had any dealings with Francis Hughes or Ascend Finance.
3) Can you send me their letter to you of 7 May (to which you responded on 28 May) and any attachments that came with it?
I will scan those this evening for you.
4) As I asked you before, please send me the email where they said ''If you believe someone has fraudulently signed the documents please provide us with the crime reference number so we can forward any original documents to the police for finger printing''.
I will resend the emails.
5) Have you ever accessed you BS online account before?
I have never accessed the BS online account.
James
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OK can you answer the questions on the previous page of this thread please.Leave a comment:
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Dear Nick,
I had a successful claim with a small company and I paid them the commission when I had a cheque from Halifax Bank of Scotland. I have a copy of the invoice. I will scan a copy for you.Leave a comment:
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A few questions as I know nothing about the background of your dealings with them:
1) When was the first time you heard from Bank Smart and what was it about?
2) Did you ever have any dealings with Francis Hughes? They're also known as Ascend Finance.
3) Can you send me their letter to you of 7 May (to which you responded on 28 May) and any attachments that came with it?
4) As I asked you before, please send me the email where they said ''If you believe someone has fraudulently signed the documents please provide us with the crime reference number so we can forward any original documents to the police for finger printing''.
5) Have you ever accessed you BS online account before?
Thanks.Leave a comment:
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Ok but in your previous post you quoted them saying this:
But that's not in the email you sent me?Dear James,
If you believe someone has fraudulently signed the documents please provide us with the crime reference number so we can forward any original documents to the police for finger printing.
Also you said they sent you 3 pages but you only sent me one?Leave a comment:
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Quote "BS"
Dear James,
If you believe someone has fraudulently signed the documents please provide us with the crime reference number so we can forward any original documents to the police for finger printing.
Kind Regards,
SS1001 | Senior Management Team
Bank-Smart Head Office | www.bank-smart.co.uk
-------------------------------------------------------------------------------
The information contained in this message may
be CONFIDENTIAL and is intended for the addressee only. Any unauthorised use, dissemination of the information, or copying of this message is prohibited. If you are not the addressee, please notify the sender immediately by return e-mail and delete this message. Although this e-mail and any attachments are believed to be free of any virus, or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by BankSmart for any loss or damage from receipt or use thereof. Please note that all e-mail messages are subject to interception for lawful business purposes. Any views expressed by the sender of this message are not necessarily those of Bank-Smart. BankSmart is a trading name of Symmetric Systems Limited and registered in England and Wales under registered number 3822846"
What should be my next move?
regards
James
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Hi Nick,
I heard back from Bank Smart today by email. They also sent me copies of three pages with a signature that bears no resemblance to mine.
Quote 'BS'
"Dear James,
Apologies for the confusion. Your agreement and authorities were all signed direct with us. Please see attached.
To access your Bank-Smart Secure Online Claim Account which allows you to check the status and latest information regarding all of your Bank-Smart claims 24 hours a day, 7 days a week, please visit the website at http://www.bank-smart.co.uk and click the ‘Client Login’ link at the top right of the homepage. Alternatively, type the URL: http://www.bank-smart.co.uk/client_login.aspx into your browsers address bar. Your login details for the secure client area are: Client ID: 6@@@@ and Password: B$$$$$$$ (Four Letters followed by four numbers). If you have any difficulty in logging into your account please do not hesitate to contact a member of the support team by emailing support@bank-smart.co.uk.
Kind Regards,
SS1001 | Senior Management Team
Bank-Smart Head Office | www.bank-smart.co.uk
-------------------------------------------------------------------------------
The information contained in this message may
be CONFIDENTIAL and is intended for the addressee only. Any unauthorised use, dissemination of the information, or copying of this message is prohibited. If you are not the addressee, please notify the sender immediately by return e-mail and delete this message. Although this e-mail and any attachments are believed to be free of any virus, or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by BankSmart for any loss or damage from receipt or use thereof. Please note that all e-mail messages are subject to interception for lawful business purposes. Any views expressed by the sender of this message are not necessarily those of Bank-Smart. BankSmart is a trading name of Symmetric Systems Limited and registered in England and Wales under registered number 3822846."
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