Bank Smart and LFC

[JamesLFC]

Nothing back from Bank Smart as yet.

regards

James

[EXC]

Ok keep us posted on any substantive response.

[JamesLFC]

Bank-Smart Support Team
First Floor
Building A Green Court
Truro Business Park
TR4 9LF
28^th May 2021
Your Client ID ref: BC01/@@@@/@@@@
Dear Sirs
I am writing in response to your letter dated 7th May 2021 in which you allege that I have ''breached'' a contract with yourselves and for which I, you assert, am liable for ''damages''. I have never entered into any agreement with BankSmart or Symmetric Systems and dispute that any breach of contract has occurred. As far as I am aware I have never instructed anyone to make any claim on my behalf for 'packaged bank account charges'. In your letter you state that the 'Claim assigned from Francis Hughes' at a cost to me of £168.44. I have absolutely no idea who 'Francis Hughes' is. I am therefore somewhat at a loss as to why you feel I am indebted to you at all.
In consideration of this demand I would be grateful if you could provide me with the following:
1) A signed copy of any contractual agreement with you.
2) All copies of Letters of Authority signed by myself.
3) A copy of any documentation/agreement/contract you have been assigned by 'Francis Hughes'.
Can you also confirm how, if you were assigned the agreement by 'Francis Hughes' in 2019, you state that in 2019 that you "have issued [me] with a reminder for documents/information which is causing a delay to [my] claim. [My] claim may be lost and [I] may be in breach of [my]agreement with us if [I] fail to respond". Please tell me when the first request to provide you with documents was sent and the deadline by which I was required to respond by.
On receipt of the above documents I anticipate that I will be making a formal complaint to you.
Yours

James

On the 28th May 2021, I had a reply from Bank Smart, but nothing else.

Thank you for your email.

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[EXC]

Hi James

Thanks, I'll look forwards to seeing the correspondence and helping you with this.

Have you had any response from them to your email of 28 May?

[JamesLFC]

Hi,

Two years ago I engaged a small company the go ahead to claim back PPI for me. The company called EDC were as good as their word and I paid them the 12% as required. I then started receiving post from Bank Smart telling me they were handling further claims. Three weeks ago I received another letter from MIL Collections saying I was in breach of contract. I have nether asked Bank Smart to carry out any PPI search on my behalf.

Later today I will be posting further correspondence from Bank Smart.


James