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Hi looking for some advise regarding Bank Smart. Basically in 2012 we received a cold call from them stating that if we went with them on a no win no fee PPI claim we could be owed £1000s. We agreed to go ahead as there was nothing to lose due to no win no fee. They advised once we received the docs in the post to sign and send back which we did.
A few months later they sent basically the same batch of letters stating Authorisation had expired on the original docs we returned and we needed to re sign and then return the new set. This was done and requested on and off every basically every 3 months. We eventually got fed up of this so I emailed them and advised them to cancel everything and we no longer wanted to deal with them. No reply to email requesting cancellation but the forms kept coming followed by a invoice of about £380. Emails were sent again advising that this was not agreed and that it was no win no fee and i requested it all to be cancelled.
All this stopped for a good 12 months and then the letters came again and £1000 + invoice. Emailed them again requesting cancellation but no reply. This process went on and the invoices grew bigger & bigger I ignored letters going forward as they were providing no service to request such figures. In the mean time i did a simple PPI check online and got a reply in 3 days via letter stating i had no PPI to claim.
Having not heard from Bank smart for quite sometime, yesterday a 5 page letter arrived from " County Court Business Centre Money Claims Online" arrived requesting £3530.98.
Im at a loss at what to do from here other than put a defence letter in to them. I've called national Debt advice line and they have advised basically the same or offer to pay the debt. I feel strongly that i dont owe this money as no work has been carried out for me and not one penny claimed on my No win No Fee" & there constant harassment was a disgrace
Ive checked other threads on here and other sites where other people have been in the same situation and won against these bullies.
I can add pics if anyone would like to see the docs
I hope someone can help with our issue with Bank smart and stop our worry.
Regards
Russell
A few months later they sent basically the same batch of letters stating Authorisation had expired on the original docs we returned and we needed to re sign and then return the new set. This was done and requested on and off every basically every 3 months. We eventually got fed up of this so I emailed them and advised them to cancel everything and we no longer wanted to deal with them. No reply to email requesting cancellation but the forms kept coming followed by a invoice of about £380. Emails were sent again advising that this was not agreed and that it was no win no fee and i requested it all to be cancelled.
All this stopped for a good 12 months and then the letters came again and £1000 + invoice. Emailed them again requesting cancellation but no reply. This process went on and the invoices grew bigger & bigger I ignored letters going forward as they were providing no service to request such figures. In the mean time i did a simple PPI check online and got a reply in 3 days via letter stating i had no PPI to claim.
Having not heard from Bank smart for quite sometime, yesterday a 5 page letter arrived from " County Court Business Centre Money Claims Online" arrived requesting £3530.98.
Im at a loss at what to do from here other than put a defence letter in to them. I've called national Debt advice line and they have advised basically the same or offer to pay the debt. I feel strongly that i dont owe this money as no work has been carried out for me and not one penny claimed on my No win No Fee" & there constant harassment was a disgrace
Ive checked other threads on here and other sites where other people have been in the same situation and won against these bullies.
I can add pics if anyone would like to see the docs
I hope someone can help with our issue with Bank smart and stop our worry.
Regards
Russell
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