Conduct Rules and Complaints

[Amethyst]

Regulated companies have to abide by certain rules.

Conduct of Authorised Persons Rules 2007
Complaints Handling Rules 2006

From 23 April 2007, businesses providing claims management services are subject
to regulation under the Compensation Act. Broadly speaking, all claims management
activity not already regulated is covered. This includes referring claims to a solicitor
or a claims management business for a fee and handling a claim. Businesses
providing regulated claims management services must be authorised. Full details of
the scope of the regulatory regime and a list of authorised businesses can be found
on the website CMR: Claims Management Regulation.


If you have a complaint about any claims handling company you should contact the Ministry of Justice - full details of the complaint procedure can be found here - > http://www.claimsregulation.gov.uk/_...aflet%20A4.pdf

[Amethyst]

Re: Conduct Rules and Complaints

Ministry of Justice Relevant Publications

Publications


Legislation

Compensation Act 2006

Compensation (Claims Management Services) Regulations 2006

Compensation (Regulated Claims Management Services) Order 2006

Compensation (Specification of Benefits) Order 2006

Compensation (Exemptions) Order 2007

Explanatory Memorandum to the Compensation (Regulated Claims Management Services) Order 2006, the Compensation (Specification of Benefits) Order 2006 and the Compensation (Claims Management Services) Regulations 2006

The Compensation (Exemptions) Amendment (No 1) Order 2007

The Compensation Act 2006 (Commencement No 1) Order 2006

The Compensation Act 2006 (Commencement No 2) Order 2007

The Compensation Act 2006 (Commencement No 3) Order 2007
Compensation (Claims Management Services) (Amendment)Regulations 2008


Rules

Conduct of Authorised Persons Rules 2007

Complaints Handling Rules 2006

Client Account Rules 2006
Claims Management Services Tribunal Rules 2007

Fees Determination 2008 - 2009



Guidance notes

Who needs to be authorised under the Compensation Act 2006

Completing the Application Form

Marketing and Advertising Claims Management Services

Complaints Handling Procedures

Claims in respect of bank charges.
Guidance on submitting a claim at court.
Data Protection Act Obligations for authorised businesses.
Who needs to obtain Professional Indemnity Insurance.
Guidance for Employment Representatives.

Policy and analysis

No win, no fee, no chance - CAB evidence on the challenges facing access to injury compensation, described some of the problems, Citizens advice, 2004


Better routes for redress, Better Regulation Task Force, 2004

Tackling the “Compensation Culture” - Government Response to the Better Regulation Task Force Report: ‘Better Routes to Redress’, 2004

Compensation Bill – Final regulatory Impact Assessment, November 2005

Trade Union Code of Practice, November 2006

Risk framework, November 2006

Risk Framework. April 2007

The Claims management regulation Baseline study, April 2007

Enforcement Policy, April 2007

Analysis of applications for authorisation. June 2007

Impact of Regulation. August 2007
Impact of Regulation – One Year Assessment.

Annual Review 2007/2008.



Consumer publications

Claiming Compensation, Advice Services Alliance

Complaints Procedure Leaflet

Consumer Information Leaflet




Consultations

Closed

Consultation on Part 2, the Scope Order under Clause 3(2)(e); Regulations under Clause 8 and the Schedule; and the Conduct Rules, July 2006

Consultation on the Application Form for seeking authorisation and Fee Scales, August 2006

Consultation on exemptions from the requirements for authorisation, September 2006

Consultation on the draft code of practice for trade unions, October 2006

Consultation on The Claims Management Service Tribunal Draft Rules 2007, October 2006

Summary of responses to the Consultations on The Scope Order, Regulations and Conduct Rules; Application form and Fee Scales; and the Exemption Order; DCA's conclusions and revised drafts, November 2006

Claims Management Regulation - Professional Indemnity Insurance, Consultation Paper, February 2007

Professional indemnity insurance.
Fees 2007 - 2008.

Covering Letter to PII Consultation Findings
PII Consultation Findings.
Post Consultation report on Fees Levels 2008-09

Open
Fees Determination 2009-10 Consultation Paper – to close on 28th October 2008.
Covering letter with Fees Determination 2009-10 Consultation Paper.

Claims Management Regulation Newsletter

No 1 - 14 December 2006
No 2 - 2 February 2007

No 3 - 28 March 2007

No 4 - 25 April 2007
No 5 - 22 June 2007


Regulation Bulletins
Claims Management Regulation Bulletin No.1 – August 2007
Claims Management Regulation Bulletin No.2 – January 2008.
Claims Management Regulation Bulletin No.3 - August 2008.

New Regulation Alerts
Regulation Alert - August 2008.


Please contact us if you would like any of our documents in another language or format.
If you would like to make a complaint about the service you have received from the Claims Management Regulation regime please complete the complaints form or phone 01283 233309.

[Amethyst]

Re: Conduct Rules and Complaints

reply from MOJ:

Dear Sharon,

Thank you for your enquiry.

Unsolicited text messages are similar to unwanted phone calls. They are allowed under our regulations in relation to financial products but should still adhere to the DMA code of practice. You will need to contact the companies and request to be removed from their records. If you are still contacted then you can make another complaint which we can investigate further.

I hope this helps,

Regards,

Chris Woods
Claims Management Officer
Claims Management Regulation
Ministry of Justice

4. Cold calling in person is prohibited. Any other cold calling (by telephone, email,
fax or text) shall be in accordance with the Direct Marketing
Association’s Direct Marketing Code of Practice

DMA - PROTECTION - DM Code of Practice