HSBC reopened account because of payday loan

[hackenbush]

Some time ago my wife closed her HSBC bank account and moved to Co-op. Everything was fine and she received confirmation in writing from HSBC that the account was now closed.
then, around four months later she received a letter stating that a certain Payday loan company were demanding repayment of a loan.
Hsbc then reopened the account for the sole purpose of my wife paying the loan company.
What grounds do they have to do this?
Also, why is it of any concern to HSBC as to whether a third party is claiming she owes them money?
Just to clarify- my wife is in dispute with that loan company.

Any information/advice would be appreciated

[miliitant]

Re: HSBC reopened account because of payday loan

well then if the account has been closed by your wife and the bank has confirmed the account has been closed

then their is no agreement between your wife and the bank to enable the bank to reopen her account

[wales01man]

Re: HSBC reopened account because of payday loan

Ami being ignorant here but if there is no money in a closed account and the OP has proof it was closed how can HSBC pay the loan company

[hackenbush]

Re: HSBC reopened account because of payday loan

well then if the account has been closed by your wife and the bank has confirmed the account has been closed

then their is no agreement between your wife and the bank to enable the bank to reopen her account

So are you saying they do need an agreement to re-open the account?

[hackenbush]

Re: HSBC reopened account because of payday loan

HSBC are saying they have reopened the account to enable my wife to deposit funds so the loan can be repaid.
It just seems so strange