How to cancel 'membership' of Loan Options and get a refund.

[Amethyst]

From their website

Cancellation Rights

Being as this contract is a service contract for a membership scheme We offer a 14 day ‘cooling off’ period during which time You may cancel the agreement: Services are provided immediately following signup meaning cancellation within 14 days will result in a reasonable service charge being applied. Refunds are calculated on a pro-rata basis depending on the number of days membership used

If you wish to cancel your 30 day membership please login to your portal using the username and password from your welcome email and click My Account. Under My Account you will see a cancel account button, simply click this and follow the onscreen instructions.

Refunds are usually processed within 7 days of request

Loan Options
3rd Floor Wyndham House
1-3 Wyndham Street, Bridgend
CF31 1EF

If you wish to speak to our customer service team please call on 0203 642 7089 between 9am and 8pm, Monday to Friday or between 9am and 12pm on Saturdays.

Email - info@loan-options.net

[Guest]

Re: How to cancel 'membership' of Loan Options and get a refund.

Just a piont. My son got pressured into signing for a gym in our area whilst out shopping at the local shopping center(Arnedale Manchester).

I cancelled for him using the cancellation away form premises regs 2008, without any penalty, you get 7 days, they were not aware(or said they were not) of this but nevertheless we never heard anything else form them.

[Amethyst]

Re: How to cancel 'membership' of Loan Options and get a refund.

PLEASE DO NOT USE THE CONTACT US BUTTON ON LEGALBEAGLES TO REQUEST A REFUND - WE DO NOT HAVE THE ABILITY TO DO THIS AS WE ARE NOT LOAN OPTIONS.

If you are struggling with getting a refund from this company or one similar, then please REGISTER and START A NEW THREAD and we'll try and help you all we can.


INFO FROM LOAN OPTIONS

Cancellation Rights

Being as this contract is a service contract for a membership scheme We offer a 14 day ‘cooling off’ period during which time You may cancel the agreement: Services are provided immediately following signup meaning cancellation within 14 days will result in a reasonable service charge being applied. Refunds are calculated on a pro-rata basis depending on the number of days membership used

If you wish to cancel your 30 day membership please login to your portal using the username and password from your welcome email and click My Account. Under My Account you will see a cancel account button, simply click this and follow the onscreen instructions.
Refunds are usually processed within 7 days of request
Loan Options
3rd Floor Wyndham House
1-3 Wyndham Street, Bridgend
CF31 1EF
If you wish to speak to our customer service team please call on 0203 642 7089 between 9am and 8pm, Monday to Friday or between 9am and 12pm on Saturdays.
Email - info@loan-options.net

Complaints
Formal complaints must be sent in writing to: Loan Options Ltd, Wyndham House, 1-3 Wyndham Street, Bridgend, CF31 1EF. CCL Number 0640755. Company Number 07451501. DPA Z2466527. We will respond within 8 weeks of receipt of the complaint. If customers are not satisfied with the response or has not received a final response after 8 weeks then customers can refer their complaint to: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.