New users from MoneySavingExpert - MSE and other sites

[Amethyst]

A number of our new members / hardship claimants come over from MSE and other sites, either to have a look at sucessful claims and how people have dealt with difficulties in the claiming process, or to ask for more in depth help and advice.

A number of Beagles members regularly visit MSE to help in the bank charges reclaiming forum and are happy to do so.

All new members are very welcome - if you are coming over from MSE, or another site, it would really help us if you could start a new thread/topic with a link to your original post/thread (or at least your user name over there) and a decent outline of where you are up to and what your circumstances are.

Many thanks

Ame (Esmerellda on MSE)
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[natweststaffmember]

Re: New users from MoneySavingExpert - MSE and other sites

I'm natweststaffmember here and I am the same on MSE.....

[natweststaffmember]

Re: New users from MoneySavingExpert - MSE and other sites

There has recently been a couple of posters who have been told allegedly by LloydsTSB Andover that : "all hardship cases are now on hold” and that “the FSA and the FOS know and approve of LTSB’s position”

I asked them the question and their response was:

Our position remains the same regarding hardship cases, as per the link from our website below which you may find useful:

http://www.financial-ombudsman.org.u...k-charges.html

[scoobydoo]

Re: New users from MoneySavingExpert - MSE and other sites

So are we reading that to say that the banks must be sympathetic and offer any other assistance available - but not refund the charges? So in other words freeze charges or interest and put account on hold until settled? But if a poster is still in dire straights (e.g possession) and feel they are not being helped they can still go to the FOS?


I wonder if thats because they think a final decision is imminent?

[Thriftkitten]

Re: New users from MoneySavingExpert - MSE and other sites

There has recently been a couple of posters who have been told allegedly by LloydsTSB Andover that : "all hardship cases are now on hold” and that “the FSA and the FOS know and approve of LTSB’s position”

I asked them the question and their response was:

Our position remains the same regarding hardship cases, as per the link from our website below which you may find useful:


http://www.financial-ombudsman.org.u...k-charges.html

Oh, I wonder if thats why I havent seen anymore Lloyds Financial Hardship success stories since mine a month or so ago, they are tough nuts to crack!